Port Forwarding Telus Router for Plex

[Bubblez]

Hi Everybody. I know very little about port forwarding, and I've spent all day researching how to port forward my Telus actiontec V1000H... So far, what I have found out is that Telus are a bunch of ass holes who don't make it easy, and refuse to help you in your port forwarding endeavors.

 

So I'm trying to set up Plex for the first time, and having some issues. "Your server is signed in to Plex, but is not reachable from outside your network"

 

So this is great, I have it set up, but I wont be able to view my library on business trips. So I went into my V1000's setup, which for telus is 192.168.1.254, and went ahead and port forwarded 32400, which is the port plex says to forward. I got a message saying that the changes where successfully applied, and all appeared to be ok, but I went back to plex and it still couldn't connect to the server from outside my network. My next step was to use an application to see if the port was successfully opened. Using the application from portforward.com, I typed in the port 32400 and lone and behold the port was still closed, even though my telus v1000h was saying it was forwarded successfully.

 

So after many more hours of researching I found out that Telus likes to do something called Double-NAT'ing. I don't know if that is whats happening to me, and I don't know how to check, but if it is it might answer a few things.

 

Does anybody have any experience with this? Any experience with dealing with Telus Port Forwarding? Any experience getting Plex to work through telus?

 

I am beyond frustrated, I've literally spent the last 7 hours trying to get this to work... and now I have finally put my arms in the air and am turning to my trusted community at LTT

[,,,,,,,,,,,,,,,,,,,,,,,,,,]

EW TELUS, ENJOY YER DATA BUCKETS YOU HAVE TO PAY FOR IF YOU GO OVER YOUR DATA LIMIT. Switch to Shaw son.  You have to portforward on UDP and TCP then enable the program in your firewall which is easy enough to do.

[techguru]

http://portforward.com/english/routers/port_forwarding/Actiontec/V1000H/

[Bubblez]

EW TELUS

 I couldn't agree more... unfortunately there is no Shaw in my area... only telus... they have a monopoly here.

 

You have to portforward on UDP and TCP then enable the program in your firewall which is easy enough to do.

 

I have the UDP and TCP portforwarded. As for the firewall... I wouldn't call that easy...at least not on telus. There are no individual programs listed on the v1000h firewall, just an enable and disable button.

[techguru]

Hi Everybody. I know very little about port forwarding, and I've spent all day researching how to port forward my Telus actiontec V1000H... So far, what I have found out is that Telus are a bunch of ass holes who don't make it easy, and refuse to help you in your port forwarding endeavors.

 

So I'm trying to set up Plex for the first time, and having some issues. "Your server is signed in to Plex, but is not reachable from outside your network"

 

So this is great, I have it set up, but I wont be able to view my library on business trips. So I went into my V1000's setup, which for telus is 192.168.1.254, and went ahead and port forwarded 32400, which is the port plex says to forward. I got a message saying that the changes where successfully applied, and all appeared to be ok, but I went back to plex and it still couldn't connect to the server from outside my network. My next step was to use an application to see if the port was successfully opened. Using the application from portforward.com, I typed in the port 32400 and lone and behold the port was still closed, even though my telus v1000h was saying it was forwarded successfully.

 

So after many more hours of researching I found out that Telus likes to do something called Double-NAT'ing. I don't know if that is whats happening to me, and I don't know how to check, but if it is it might answer a few things.

 

Does anybody have any experience with this? Any experience with dealing with Telus Port Forwarding? Any experience getting Plex to work through telus?

 

I am beyond frustrated, I've literally spent the last 7 hours trying to get this to work... and now I have finally put my arms in the air and am turning to my trusted community at LTT

its actually pretty easy.....should also mention tho

http://www.actiontec.com/191.htmlis actually a dsl  modem/  router ...

what you really should do is make that modem into a dumb modem...and buy a good quality dedicated router..

 

if you need more help then portforward.com then I guess I could help on teamviewer

 

one other thing

make sure you have your firewall on the OS open

[Bubblez]

http://portforward.com/english/routers/port_forwarding/Actiontec/V1000H/

 

Like I said, I've spent 7 hours trying to figure this out... and unfortunately, this website was the first one I went to as I described in my original post.

[techguru]

heres how to bridge the telus modem to a good router

 

In the ideal big-brother world of Telus they would have you only use their supplied hardware for networking - ie the Actiontec V1000H Router. For advanced users this is a serious pain, when your own router probably has a much richer feature set. For others you may just want complete control of your network and its hardware.

 

The solution? Log in as root, set the Actiontec to "bridged mode", essentially turning it into a standard modem. Now you can use your own router connected directly to the WAN. If you call Telus tech support, they won't have a clue what you're talking about when you mention bridging or just tell you it's not possible. I understand that it's more difficult for the Telus support people to read from their script when every customer could have a different router, but I, like many others, never call Telus tech support unless there is something broken on their side, like my service has dropped completely. You may be better off talking to brick wall for anything else.

 

If you don't enable bridging on the Actiontec and you use it with your router, you'll get a double NAT situation. While it may work, it will be a pain to configure and may result in some peculiar networking problems. This is exacerbated by the fact that you don't have access to fully configure the Actiontec router to work properly in this situation - like disabling DHCP. Check out this explanation of double NAT for more info.

 

The below instructions work flawlessly with my DDWRT54G v3 running Tomato Firmware v1.28.7633 .3-Toastman-VLAN-IPT-ND ND VPN

 

 

To start - knowing your logins:

 

There are a set of logins for the Actiontec - the one that you're given is a crippled account with limited access to settings. 

 

default customer login is (can be changed after first login)

username: admin

password: telus

 

"poweruser" login - some options are still locked

username: tech

password: t3lu5tv

 

root login - all features are unlocked and configurable

(old firmware 31.30L.48)

username: root

password: m3di@r00m!

 

(new firmware 31.30L.55)

username: root

password: Thr33scr33n!

 

 

Bridged Mode - so you can use your third party router:

 

Before enabling bridged mode you may want to turn off wireless if you're going to use it on your own router. I've had some problems turning it off after enabling bridged mode. Also, you can unscrew the attached antennas, you don't need them if you've turned off wireless. 

 

On your third party router change the default LAN subnet to something outside of the Actiontec's default subnet 192.168.1.0 255.255.255.0 - 10.0.0.0 255.0.0.0 should work fine.

 

To enable transparent bridging mode:

log in as root

go to "Advanced Setup"

WAN IP Addressing

2. Select the ISP protocol below

select "RFC 1483 Transparent Bridging"

Plug your own router (WAN port) into the actiontec router (LAN port), now your own router should transparently pass through the actiontec getting a DHCP assigned IP address directly from Telus. Some additional config may be necessary on your router. 

 

To connect to the Actiontec router while in bridging mode: 

 

Directly connect a computer to the actiontec router and change the adapter address to a static IP in the actiontec's default IP range. 

 

192.168.1.1 should work.

Then connect to the router as usual - http://192.168.1.254

 

With bridging enabled, some strange behaviour is exhibited when logging in - you'll see below the log in section that it says you're already logged in as admin although you won't be able to view any of the configuration pages. When you log in as root you won't see any confirmation of a log in, you'll just get bumped back to the home page. You should be able to go to config pages once logged in though. 

 

Alternatively you can log in using telnet if you want to enable it:

Advanced Setup

Remote

Remote Telnet

1. Set the remote telnet state below.

Local Telnet -> enable

Set the user name and password for login

Use putty or some other terminal client and login using the username and password you've set. 

Once logged in, you have a crippled shell - like the command "ls" and "cd" won't work.

To get a slightly more functional shell type "sh" to get a busybox shell.

 

 

To get Optik TV working with a third party router, you must enable multicasting:

 

If you don't have multicasting enabled on your third party router, TV channels will work for a few seconds then drop out. 

 

For the tomato firmware this option is:

Advanced -> Firewall -> Multicast

Enable IGMPproxy

Check off the LAN segment you want to enable multicasting on - default should be LAN

 

 

Troubleshooting:

 

If you find you've locked yourself out of the router, or want to reset all the settings back to the defaults - do a factory reset.

 

Take a pen and press the reset button down (the button is recessed in a hole marked with a red circle around it) for a few seconds until the power light turns red, then unplug the power and plug it back in. The router will take around 30 seconds to reboot with the default settings.

 

UPDATE - May 1, 2013

If you need to do a factory reset or want to do other types of fiddling after being in bridged mode for awhile, disconnect the phone cable. Many people are reporting that their firmware gets updated immediately after a factory reset with the phone cable plugged in (ie being connected to the Internet) and the root password has been changed (unconfirmed) on newer versions of the firmware.

 

UPDATE - July 20, 2013

People are reporting that on newer firmware versions doing a factory reset will allow the root login to work again.

[techguru]

Like I said, I've spent 7 hours trying to figure this out... and unfortunately, this website was the first one I went to as I described in my original post.

well its up to you then if you want me to check it out on teamviewer

[Bubblez]

To start - knowing your logins:

 

There are a set of logins for the Actiontec - the one that you're given is a crippled account with limited access to settings. 

 

default customer login is (can be changed after first login)

username: admin

password: telus

 

"poweruser" login - some options are still locked

username: tech

password: t3lu5tv

 

root login - all features are unlocked and configurable

(old firmware 31.30L.48)

username: root

password: m3di@r00m!

 

(new firmware 31.30L.55)

username: root

password: Thr33scr33n!

 

 

Im running Firmware 31.121L.13

 

the passwords no longer work. Im assuming there is no updated information for this?

[Bubblez]

Ok... For anybody else who might be stuck with shitty Telus as your ISP, and are having trouble port forwarding the 32400, I also port forwarded 80 and then all of a sudden plex worked... Like i said, im not networking expert, so i have no idea how this works, but it worked and im happy.

[techguru]

Basic instructions (if you don’t want to watch the how-to video below):

1. Go to 192.168.1.254 (or whatever your gateway is) and log in to the admin/telus account.

2. Go to the Advanced Settings tab and open up WAN IP Addressing.

3. Open up your web browsers developer tools (F12)

4. Search for <tr id=”id_rfc_1483_transparent_bridging” style=”display: none;”>

5. Change “display: none;” to “display: block;”

6. Select the Transparent Bridging option and Apply the settings

[techguru]

see if this works

it will let you enable bridging