my computer keeps crashing

[iou64]

i got a computer at christmas and since then when ever i play demanding games it crashs after a while. when it crashes it  goes to a randomly colored screen there is usally a sound loop from the game but everything else keeps going for a few seconds. for example i can still talk on skype then the computer restarts itself. this happens all the time on demanding games but in things like fur mark it doesnt crash i used the vally benchmarking once and it crashed during that but in fur mark it doesnt. after less then 1 minute on far cry 4 it crashs. im sorry for any spelling mistakes in this post im not the best at grammer and spelling any help is really appreciated. 

[lx_srs]

i got a computer at christmas and since then when ever i play demanding games it crashs after a while. when it crashes it  goes to a randomly colored screen there is usally a sound loop from the game but everything else keeps going for a few seconds. for example i can still talk on skype then the computer restarts itself. this happens all the time on demanding games but in things like fur mark it doesnt crash i used the vally benchmarking once and it crashed during that but in fur mark it doesnt. after less then 1 minute on far cry 4 it crashs. im sorry for any spelling mistakes in this post im not the best at grammer and spelling any help is really appreciated. 

Specs?

[iou64]

CPU: Intel i5 4690 3.5Ghz Quad Core 

CPU Cooling: Zalman x5 Performance Heatsink & Fan 

Memory: 16GB DDR3 1866Mhz Vengeance (8GBx2) 

Motherboard: Gigabyte B85 with USB 3.0 Support 

SSD Hard Disk: Optional Extra 

Hard Disk 1: 1 Terabyte UDMA600 

Hard Disk 2: Optional Extra 

Optical Drive: LiteOn 22X DVD Rewriter 

Video Card: NVIDIA GeForce GTX 970 4GB 

Sound Card: Realtek ALC887 8-Channel HD with BluRay Support 

Wireless: Optional Extra 

Power Supply: FSP 500 Watt 80+ SBronze Certified PSU 

Operating System: Windows 8.1 Standard 64 Bit 

[Necrodead]

Gonna need specs to help you out, but have you tried uninstalling and reinstalling drivers? Do you have an overclock on your card?

[iou64]

no i have not overclocked it 

i bought it of a site that makes and sends you computers and i asked them for help then they accused me of over clocking  it

ive read that if you underclock it it might help but i dont know how and dont want to fuck it up some how sorry for bad language dunno if its aloud here 

[ForsakenLive]

Look at the error codes. You can use the Windows Event Log to found out what went wrong and caused the system to crash.

[lx_srs]

no i have not overclocked it 

i bought it of a site that makes and sends you computers and i asked them for help then they accused me of over clocking  it

ive read that if you underclock it it might help but i dont know how and dont want to fuck it up some how sorry for bad language dunno if its aloud here 

I had a similar problem, but that's because the CPU was a massive bottleneck.  Doesn't seem to be your problem here.  Do you have all the latest drivers installed?

[Dzzope]

Monitor the tempratures and make sure your processor / video card aren't overheating..

 

Beyond that your looking at bad power, driver porblems, bad memory or a dodgy HDD / windows install.

 

You going to have to go through a few hoops of tests and checks to pin down the issue.

 

First things first, check your temps..

[lx_srs]

Look at the error codes. You can use the Windows Event Log to found out what went wrong and caused the system to crash.

Helpful video in case he doesn't know how:

[iou64]

it says critical error 41 kernal power 

[iou64]

im nearly positive that my grapics card is not over heating and i dont know how to check if my cpu is over heating

[Dzzope]

no i have not overclocked it 

i bought it of a site that makes and sends you computers and i asked them for help then they accused me of over clocking  it

ive read that if you underclock it it might help but i dont know how and dont want to fuck it up some how sorry for bad language dunno if its aloud here 

Also it's a non k chip on a B85 board... it would be easy for them to check if you have messed with anything in the bios.. They are just trying to avoid dealing with you.

make some noise about it BUT stay polite and calm. If they still do nothing to help you need to report them to some kind of consumer rights / trading standards agency.

[lx_srs]

im nearly positive that my grapics card is not over heating and i dont know how to check if my cpu is over heating

run a stress test, as well as a program like RealTemp.

[iou64]

what stress test should i use 

[iou64]

http://gyazo.com/0bfe58fa851d56fc66a98a967d117cdethis is while im not really doing anything no games are open or anything although i do have a ton of tabs 

[lx_srs]

what stress test should i use 

I'd say AIDA64, it's not safe to run Prime95 on Haswell or Haswell refresh.

[iou64]

i dont know how to run a stress test with aida64

[iou64]

ive figured it out how long should i test it for it usually crashes like two mins into a game 

[iou64]

http://gyazo.com/802eb09925f7706d2acc17eeec436e95

[iou64]

i dont think its over heating

[iou64]

i know its not the cpu or gpu over heating i just made it crash by using the vally and the temps of my cpu were 40 and cpu 70

[iou64]

can anyone help me please