Ebay help

[Sasquatch43]

So i sold my gtx 570 on ebay for $150 and i was using the card the day i shipped it i took it out and sent it to the guy a couple day later he sends me this message 

 

 

Hello, I purchased the EVGA 570 HD and the card is bad. I also see signs of tampering on the back of the card ( Screws Stripped ) I would like to return the card asap. I tested the card and had nothing but FAILURES. It wont even pass a burn in test. Please contact me asap with this matter.

 

 

So he says when he got it, it didnt work. and i swear that it worked perfectly fine, because i had it in my system the day i sent it. So what should i do.

[delet my acc pls]

Did the system have power when you took the card out?

[Sasquatch43]

Did the system have power when you took the card out?

I turned off my pc but i didnt unplug the power from my power supply if that would cause an issue?

[bartekxx12]

Well you have to accept the return and you can then test the card yourself, if it works for you then you can charge him a random "re-stocking" fee say $30 for the time wasting and refund him the rest.

If it doesn't work for you then you'll have to refund him everything unless you can prove that he damaged the card himself... 

It might be an issue with his other hardware so before accepting a return ask him to test the card in a different computer or with a different power supply for example if he can. 

[bartekxx12]

I turned off my pc but i didnt unplug the power from my power supply if that would cause an issue?

 

It probably didn't, if it is actually broken now then static probably killed it or it got damaged in shipping. 

[WickedBeast]

Before removing anything i always flip the switch behind the power supply and wait a minute.

Anyways if you decide to receive back the item make sure it's your card. who knows, he could be trying to switch the one you sent him with a defective one.

[Shyxlol]

It probably didn't, if it is actually broken now then static probably killed it or it got damaged in shipping. 

No, keeping the power plug in the PSU is the right thing. That way it gets grounded. As long as he flipped the switch on the back it's ok.

 

But what about the guy claiming stuff about stripped screws? Did you screw around at the card? If so, did you specify something like that in your auction, or rather I hope you didn't say you didn't do anything.

 

As for the damaged while shipping: As long as you didn't pack it it horrendously that shouldn't be your fault but it may be hard to prove that it wasn't yours.

 

Also, an important question: How many positive/negative feedbacks do you/does he have?

[Sasquatch43]

No, keeping the power plug in the PSU is the right thing. That way it gets grounded. As long as he flipped the switch on the back it's ok.

 

But what about the guy claiming stuff about stripped screws? Did you screw around at the card? If so, did you specify something like that in your auction, or rather I hope you didn't say you didn't do anything.

 

As for the damaged while shipping: As long as you didn't pack it it horrendously that shouldn't be your fault but it may be hard to prove that it wasn't yours.

i bought the card used off amazon so that was probably the person i bought it from and is he talking about the screws that hold the heatsink down if so wouldn't that mean he took out the screws?

[bartekxx12]

Before removing anything i always flip the switch behind the power supply and wait a minute.

Anyways if you decide to receive back the item make sure it's your card. who knows, he could be trying to switch the one you sent him with a defective one.

That's a good point, I always take pictures of serial numbers of components I'm selling on eBay before sending them out. No one has ever tried this on me but who knows, not everyone on the internet is fair and it's better to be careful :P 

[Sasquatch43]

No, keeping the power plug in the PSU is the right thing. That way it gets grounded. As long as he flipped the switch on the back it's ok.

 

But what about the guy claiming stuff about stripped screws? Did you screw around at the card? If so, did you specify something like that in your auction, or rather I hope you didn't say you didn't do anything.

 

As for the damaged while shipping: As long as you didn't pack it it horrendously that shouldn't be your fault but it may be hard to prove that it wasn't yours.

 

Also, an important question: How many positive/negative feedbacks do you/does he have?

Hey can you help because he said he found the screws stripped so wouldn't that mean he tried to take off the heatsink and he said that it turns on for a few minutes then shuts down because it is overheating so i think he might have messed up the heatsink. please help

[Shyxlol]

Hey can you help because he said he found the screws stripped so wouldn't that mean he tried to take off the heatsink and he said that it turns on for a few minutes then shuts down because it is overheating so i think he might have messed up the heatsink. please help

 

If he was talking about screws that were in the inside and he already had to remove something to see those screws than he probably messed something up.

[Sasquatch43]

If he was talking about screws that were in the inside and he already had to remove something to see those screws than he probably messed something up.

That is what i was thinking if he messed with the screws to find out that the were stripped that would mean he could of disconnected the fan from the gpu and that is why it is overheating do you think that would be enough for ebay to side in my favor over this, and i had no idea about the screws because i never tried to take them out

[Shyxlol]

That is what i was thinking if he messed with the screws to find out that the were stripped that would mean he could of disconnected the fan from the gpu and that is why it is overheating do you think that would be enough for ebay to side in my favor over this, and i had no idea about the screws because i never tried to take them out

Well, I'm unsure about this (not sure about the vocabularies) but isn't a stripped screw just a screw with a "destroyed screw head"? If it's a visible screw then he might not even have done anything, he might have just looked at it. But if it is a screw that was hidden under a shroud or something he would have to tamped with that before.

So you'd have to know what screws he's talking about.

 

It might help us if you could give us a link to the original auction. Depending on how you described the card you could be held responsible even if you should be innocent.

[TygerStrype]

Did you offer the ability to return an item?  If not, it's simply buyer beware, and totally up to you if you want to avoid a negative feedback hit.

 

 

Have you explained to him that the card was in your system, and working before you shipped it to him?

 

Need to be more clear about the screws.  Stripped implies that you cannot remove them, as they simply turn and do not back out.  However, some may say a screw is stripped meaning that the screw heads have nicks on the head of the screw.

 

If the buyer says they're stripped (spin and won't come out) I'd say he's tampered with the card, and not entitled to a refund.

[Sasquatch43]

Well, I'm unsure about this (not sure about the vocabularies) but isn't a stripped screw just a screw with a "destroyed screw head"? If it's a visible screw then he might not even have done anything, he might have just looked at it. But if it is a screw that was hidden under a shroud or something he would have to tamped with that before.

So you'd have to know what screws he's talking about.

 

It might help us if you could give us a link to the original auction. Depending on how you described the card you could be held responsible even if you should be innocent.

Oh i thought a stripped screw was the thread was bad and i think the card has visible screws but what if something happened in shipping that maybe dislodged the heatsink

[Sasquatch43]

Did you offer the ability to return an item?  If not, it's simply buyer beware, and totally up to you if you want to avoid a negative feedback hit.

 

 

Have you explained to him that the card was in your system, and working before you shipped it to him?

 

Need to be more clear about the screws.  Stripped implies that you cannot remove them, as they simply turn and do not back out.  However, some may say a screw is stripped meaning that the screw heads have nicks on the head of the screw.

 

If the buyer says they're stripped (spin and won't come out) I'd say he's tampered with the card, and not entitled to a refund.

i didn't want to return the item because i had just bought the gtx 760 and now he has opened a ebay case saying i gave wrong info on the listing because i put it used because it worked fine for me but he says its defective for him and i have told him many times i had the card in my system and hes just getting angry

[Shyxlol]

Oh i thought a stripped screw was the thread was bad and i think the card has visible screws but what if something happened in shipping that maybe dislodged the heatsink

 

As long as you didn't take a paper envelope and put it in there you're not responsible for major shipping damage.

[Shyxlol]

i didn't want to return the item because i had just bought the gtx 760 and now he has opened a ebay case saying i gave wrong info on the listing because i put it used because it worked fine for me but he says its defective for him and i have told him many times i had the card in my system and hes just getting angry

 

Could you link is the auction? If you don't want to link your ebay account here just copy the description and put it in a spoiler here.

Also, how many positive/negative feedbacks do you/does he have? This could be important for credibility in such cases.

[Sasquatch43]

Could you link is the auction? If you don't want to link your ebay account here just copy the description and put it in a spoiler here.

Also, how many positive/negative feedbacks do you/does he have? This could be important for credibility in such cases.

 

Enjoy blistering fast DirectX 11 performance, including tessellation performance that destroys the competition. Experience a level of interactive gaming with SLI and combine up to displays for the ultimate in 3D entertainment. And as you have come to expect from the GeForce GTX GPU, the GTX 570 packs support for all the premium GTX gaming technologies such as NVIDIA Surround, 3D Vision, PhysX and SLI. With these features and more, the EVGA GeForce GTX 570 gives you more than one way to elevate your experience.

 

^that was just the ebay default for it and this is the first item i sold on ebay lol so i have 2 positive feedback for buying and no negative feedback

[Shyxlol]

^that was just the ebay default for it and this is the first item i sold on ebay lol so i have 2 positive feedback for buying and no negative feedback

 

Honestly, it doesn't really look good. You'd have to list damages such as damaged screws. If you are sure they were ok when you had the card then it's still a meh. If you had a photo of the card where you can see intact screw heads you could prove your point. But like this? It's hard.

Did he pay with PayPal? I heard that PayPal almost always is more buyer friendly in such a case.

[Sasquatch43]

Honestly, it doesn't really look good. You'd have to list damages such as damaged screws. If you are sure they were ok when you had the card then it's still a meh. If you had a photo of the card where you can see intact screw heads you could prove your point. But like this? It's hard.

Did he pay with PayPal? I heard that PayPal almost always is more buyer friendly in such a case.

Yes it was paypal but i also have an invoice of when i bought it from amazon but that is about it, on amazon it states the condition was used-like new

[Sasquatch43]

Honestly, it doesn't really look good. You'd have to list damages such as damaged screws. If you are sure they were ok when you had the card then it's still a meh. If you had a photo of the card where you can see intact screw heads you could prove your point. But like this? It's hard.

Did he pay with PayPal? I heard that PayPal almost always is more buyer friendly in such a case.

I have a game file that says i was using the card maybe 3 weeksago

[JokersProdigy]

Think about it from his side, If he is telling the truth.

 

He ordered a used graphics card, seeing from the description that there is nothing described as being wrong with it, and then he gets it. It shows signs of being tampered with and doesn't work. He tells the seller about this and (I don't know all that you said) all he gets is that it worked for you earlier. He can't use it because it doesn't work, and doesn't want to just lose $150 to some guy, so he wants to get a refund but the seller won't do it.

 

I wouldn't be too happy either.