Problems with TeamViewer 10

[IMPERIUS]

Hi!

 

I'm helping my tech-illiterate friend to download a file (yes, he's unable to do that on his own). We connected via teamviewer and he needed to download java. He didn't have it so I went and installed java but couldn't because it said some internet connection restrictions were restricting the process. 

 

Was that because we were using teamviewer? Note he has a VERY old and crappy pc, still runs on xp

 

Thanks

[Viper9]

It can be cause by his antivirus and/or firewall. So maybe create a rule or disable them during the download. 

[G33k 4 L1F3]

Hi!

I'm helping my tech-illiterate friend to download a file (yes, he's unable to do that on his own). We connected via teamviewer and he needed to download java. He didn't have it so I went and installed java but couldn't because it said some internet connection restrictions were restricting the process.

Was that because we were using teamviewer? Note he has a VERY old and crappy pc, still runs on xp

Thanks

No.. it seems more like hes having i ternet problems on his side. Could be a firewall blocking him, or his router blocking some features...check his antivirus software, and check for viruses thwt could be stopping him from downloading new stuff.

BTW, is he using internet explorer (destroyer)? That could be another problem.

[IMPERIUS]

It can be cause by his antivirus and/or firewall. So maybe create a rule or disable them during the download. 

No.. it seems more like hes having i ternet problems on his side. Could be a firewall blocking him, or his router blocking some features...check his antivirus software, and check for viruses thwt could be stopping him from downloading new stuff.

BTW, is he using internet explorer (destroyer)? That could be another problem.

 

We downloaded malwarebytes...detected over 1300 items...he was using some ask on mozila... mother of god, I feel filthy from seeing what his pc contained