Asus RMA experience

[Nunong21]

Hi, 

 

About a week ago, my computer broke, I was playing well, and sudently, on the screen only showed "No Vídeo Signal" or something like that. 

The GPU had a burning smell, so it was broken. 

I took the computer to the store, and they said it was still on the 3 years period of Asus Waranty. 

 

The GPU btw is a GTX 660ti OCII, and allmost three years ago, I payed 335€ for it. 

I've sent the GPU a week ago from Portugal, it arrived to Republic Czech yesterday right in the morning, but I haven't had a response about it, nether an email to contact. 

 

I just wanted to know what's your experience with the Asus support, what they may do to the GPU (Replace with one equal or with one newer), and if there's a chance of pay something else and get a 970, since the new 960 doesn't have the connection I need... 

 

Just asking because when we buy something, some don't think on the support, but it's always good to take in count

[KayTees]

Hi, 

 

About a week ago, my computer broke, I was playing well, and sudently, on the screen only showed "No Vídeo Signal" or something like that. 

The GPU had a burning smell, so it was broken. 

I took the computer to the store, and they said it was still on the 3 years period of Asus Waranty. 

 

The GPU btw is a GTX 660ti OCII, and allmost three years ago, I payed 335€ for it. 

I've sent the GPU a week ago from Portugal, it arrived to Republic Czech yesterday right in the morning, but I haven't had a response about it, nether an email to contact. 

 

I just wanted to know what's your experience with the Asus support, what they may do to the GPU (Replace with one equal or with one newer), and if there's a chance of pay something else and get a 970, since the new 960 doesn't have the connection I need... 

 

Just asking because when we buy something, some don't think on the support, but it's always good to take in count

Probably in queue and on its way up to the techs? Whole process could take up to a month.

[Nunong21]

Probably in queue and on its way up to the techs? Whole process could take up to a month.

 

 

God, so much time to be seen.... So much time without a GPU...

[KayTees]

God, so much time to be seen.... So much time without a GPU...

My BenQ XL2411G was sent back to the manufacturer via the retailer as once I opened the box, I found a pretty big mark. Even through the retailer, it doesn't speed things up, it still took 5 weeks to come back. The customer service person told me earliest would be 4 weeks, latest 6 weeks.

[Nunong21]

My BenQ XL2411G was sent back to the manufacturer via the retailer as once I opened the box, I found a pretty big mark. Even through the retailer, it doesn't speed things up, it still took 5 weeks to come back. The customer service person told me earliest would be 4 weeks, latest 6 weeks.

 

Really? I hope my BenQ doesn't get anything then... Once I send a PSU to Corsair, It took 3 days to get from Portugal to Netherlands and for them to ship a new one, but...

They screw me and sent it by road, which means I had to wait two weeks for the new PSU to arrive. 

 

From Sanddisk, I had a broken SSD, and it was shipped, replaced and arrived in less than a week (it went for UK). 

 

 

And btw, nice build you got there 

[ace mckane]

What does the consumer law in your country say about warranty and repairs?

 

Here in Australia suppliers must allow a reasonable amount of time (2, generally a max of 3 weeks) to rectify the situation. I've often had Asus gear returned to me within the same week.