HDD Problems

[Aries]

Hello LTT

 

I'm in need of help.

 

 

1.

I'm trying to recover data for my sister from her old laptop.

I have taken out the HDD and put in a dock. I managed to move most of her files, but suddenly the transfer froze and it seemed like all of my usb ports crashed, everything kinda got replugged and I haven't been able to do anything with the HDD since.

 

I have run the Hitachi DFT short and long test (it's a Hitachi drive) and it passed the short test, but it failed the long test:

 

-------------------------------------------------------------

         DFT-Win HGST HDD Diagnostic TEST

         Copyright © 2012 HGST

-------------------------------------------------------------

      DATE       :  02/25/2015 18:04:15


DRIVE INFORMATION
        Serial Number     : TE95113RGKK3AP
        Model             : Hitachi HTS545050A7E380
        Firmware Rev.     : GG2OA6C0
        Capacity          : 465GB
        SMART Status      : Healthy

Test Log

        ReadErrStat       : Done
        Result            : Pass
        Date/Time         : 02/25/2015 17:56:20


        SMART QT          : Done
        Result            : Pass
        Date/Time         : 02/25/2015 17:56:20


        ReadErrStat       : Done
        Result            : Pass
        Date/Time         : 02/25/2015 18:00:08


        SMART ET          : Done
        Result            : Fail
        Date/Time         : 02/25/2015 18:00:08

 

What should I do and will I be able to save the data?

 

2.

I also have problems with her external HDD, WD My Passport Ultra.

When I connect it to my PC it shows up like this (H:):

and explorer seems to freeze, it shows up in devicemanager, but diskmanager won't load when the drive is connected and WD WinDLG doesn't load.

What can be done about this?

 

System:

Windows 8.1 Pro 64-bit

Intel Core i5 4670K

16GB RAM

Gigabyte Z87MX-D3H BIOS: F3

GTX 770 2GB

250GB SSD

2TB HDD

550W PSU

[GuruMeditationError]

You could give this a try...

 

http://lifehacker.com/5515337/save-a-failed-hard-drive-in-your-freezer-redux

 

I've not tried it but they seem to think it could work.