Front panel headphone jack problem

[Invader369]

I'm having some issues with the front panel headphone jack on my case. When playing a video in vlc, media player, youtube videos (chrome and firefox) it seems like there is some sound missing. If I connect them to the back panel everything is fine. I've also used another case's hd audio connector and it also worked fine. 

 

The case in question is a fractal define r4, I already tried calling their support/rma service but its closed and they haven't replied to the email I sent yesterday. Not sure how long their customer service takes (or how good it is).

 

What should I do?

 

 

[Helltech]

Wait for their reply, if you used another case with no problem it is definitely your connector. 

[Invader369]

Wait for their reply, if you used another case with no problem it is definitely your connector. 

 

Alright, will post whenever I get a respond.

[smokincola]

maybe try disconnecting and reconnecting the audio lead from the front panel to the motherboard, could be a loose cable. Just a thought

[Jarmore]

Ensure that on your soundcard drivers software (I'm not sure if all have it but I know RealTek for example have a program for controlling that sort of stuff) it isn't muting the front panel or anything like that. Even though unlikely just a thought. Then if not, smokincola's post is a good place to start then if not that. Probably a faulty wire/connector!

[Invader369]

maybe try disconnecting and reconnecting the audio lead from the front panel to the motherboard, could be a loose cable. Just a thought

 

Did this after checking on the other case, doesn't fix it

 

Ensure that on your soundcard drivers software (I'm not sure if all have it but I know RealTek for example have a program for controlling that sort of stuff) it isn't muting the front panel or anything like that. Even though unlikely just a thought. Then if not, smokincola's post is a good place to start then if not that. Probably a faulty wire/connector!

 

 

Already got word from fractal yesterday. I should get a replacement soon, after I check out the new one I'll post what happens.

[Invader369]

Forgot to write back but I received the replacement part relatively fast and installed it without issue. Fractal has pretty good customer service