Strange issue with laptop

[j_canals]

Hi guys,

 

So a friend of mine has been having some trouble with his laptop.

It’s an Acer with i5-3337u and a GT 710m, he only uses it for web browsing and eventually he used to play some Fifa 14, which he had no problem running.

 

He is now trying to play fifa15 but he is getting some unusual poor performance, I decided to take a look at it and well....

 

The problem I find is that when full load on CPU and GPU, in this case I used aida64 to benchmark, the CPU will clock itself down to its minimum clock speed (800mhz), note that temperatures are fine and there is no thermal throttling.

If I turn OFF the GPU load the CPU will clock itself back up to about 2.5 GHz. Also when the test is finished clock speed are normal. The computer is running on high performance mode and I have tried will all power configurations.

I tried formatting and reinstalling drivers but got the same result.

 

I have attached some screen shots so you can take a look.

 

Thank you in advance.

 

[Altecice]

Does your GPU have divers for FIFA15? if not that could be the source of your bad performance.

 

Also run this on his laptop :

http://www.systemrequirementslab.com/cyri

[mosin40]

also try lowering the settings of your fifa15

[j_canals]

Does your GPU have divers for FIFA15? if not that could be the source of your bad performance.

 

Also run this on his laptop :

http://www.systemrequirementslab.com/cyri

 

Yes, i believe nvidia has drivers for fifa 15.

 

also try lowering the settings of your fifa15

Already tried on low settings and  resolution

 

There was a post yesterday or a few days ago about bad performance in FIFA 15 (on a decent desktop machine though). Might wanna search for that post. 

 

 

Not beeing  able to play fifa is a side effect of the laptop's issue.

I'm sure its an overall performance problem not only in fifa.

[mosin40]

maybe laptop is throttling, because of high temps, if that is happening you should get a laptop cooler

[j_canals]

maybe laptop is throttling, because of high temps, if that is happening you should get a laptop cooler

 Temps are just over 80cº and there is no throttling.