Hard lock/freeze from GPU

[Grandreaper]

My Problem:

While playing games my system will hard lock/freeze and requires me to flip the power switch on PSU to reboot. This only happens when gaming. Web browsing, you-tube, and email is fine. Benchmarks and stress tests also are fine, it seems to only happen with gaming. If I swap to my older 1070ti card the system is rock solid, if I put my 3070 in my old rig it too is rock solid. checking the event viewer after rebooting from the lock shows only a single unexpected shutdown error. After much google searching I thought i was on to something with the 30 series being transient spike happy so i upgraded from a sfx 850 to the 1000 only to be disappointed when it happened again within the first 10 min of gaming on it. So im lost at this point and decided to ask you awesome people for help, thanks.

 

My specs:

• Windows 11 / Ubuntu
• Asrock Phantom Gaming B760i Lightning Wifi (BIOS version 5.03, latest)
• Intel i9 12900ks 
• 2x16GB Corsair Dominator Titanium RAM (6600MHz XMP profile 1)
• Zotac RTX 3070 (stock, driver 572.70)
• SK hynix Platinum P41 (2TB) boot drive
• Corsair sfx 1000 (1000W 80+ Platinum)
• SSUPD meshlicious

 

My Troubleshooting

• fresh win 11 install/fresh drivers
• checked thermals
• swap ssd to my Samsung 990 pro with ubuntu
• remove slot 1 ram stick
• remove slot 2 ram stick and reinsert slot 1
• xmp on and off
• update bios on mobo 
• try the ram stick shuffle again
• borrowed 14700k from a friend to verify its not cpu 
• returned mobo and got another
• tried with bios that came stock and updated to latest
• swapped GPU to old 1070ti (success)
• swapped back to 3070 (freezing)
• upgraded to 1000w PSU (still freezing)
• other small things like reseating cards/cpu/ram, repluging power cables to check for loose connections

[strange13930]

27 minutes ago, Grandreaper said:

My Problem:

While playing games my system will hard lock/freeze and requires me to flip the power switch on PSU to reboot. This only happens when gaming. Web browsing, you-tube, and email is fine. Benchmarks and stress tests also are fine, it seems to only happen with gaming. If I swap to my older 1070ti card the system is rock solid, if I put my 3070 in my old rig it too is rock solid. checking the event viewer after rebooting from the lock shows only a single unexpected shutdown error. After much google searching I thought i was on to something with the 30 series being transient spike happy so i upgraded from a sfx 850 to the 1000 only to be disappointed when it happened again within the first 10 min of gaming on it. So im lost at this point and decided to ask you awesome people for help, thanks.

 

My specs:

• Windows 11 / Ubuntu
• Asrock Phantom Gaming B760i Lightning Wifi (BIOS version 5.03, latest)
• Intel i9 12900ks 
• 2x16GB Corsair Dominator Titanium RAM (6600MHz XMP profile 1)
• Zotac RTX 3070 (stock, driver 572.70)
• SK hynix Platinum P41 (2TB) boot drive
• Corsair sfx 1000 (1000W 80+ Platinum)
• SSUPD meshlicious

 

My Troubleshooting

• fresh win 11 install/fresh drivers
• checked thermals
• swap ssd to my Samsung 990 pro with ubuntu
• remove slot 1 ram stick
• remove slot 2 ram stick and reinsert slot 1
• xmp on and off
• update bios on mobo 
• try the ram stick shuffle again
• borrowed 14700k from a friend to verify its not cpu 
• returned mobo and got another
• tried with bios that came stock and updated to latest
• swapped GPU to old 1070ti (success)
• swapped back to 3070 (freezing)
• upgraded to 1000w PSU (still freezing)
• other small things like reseating cards/cpu/ram, repluging power cables to check for loose connections

see if your 3070 works in different pcie slots

[Grandreaper]

Its an ITX board, so sadly only one slot.

[strange13930]

8 minutes ago, Grandreaper said:

Its an ITX board, so sadly only one slot.

Does a friend or family member have a pc you can test the 3070 in?

[thekingofmonks]

Check your PSU's voltage rails (12V, 5V, 3.3V) in HWinfo64, see if they are within margin of safety/stability

 

 

Could also be memory, as 6400 is generally the max threshold for stability with DDR5 on Alder Lake CPUs. Try running your system at a slower RAM speed.