Dram issue - 9800X3D

[Sir Cloudius]

Hi,

 

I'm currently building a new pc with these specs:

 

Ryzen 7 9800x3D

TUF X870-Plus WIFi

Corsair vengeance 64GB (16x2) 6000MHz C30

 

I am unable to get the pc to post while 2 sticks of ram are within the slots, if I place 1 stick in the B2 slot the computer is able to post and I can get into windows.

 

Is someone able to assist in what I can do to get both sticks posting.

 

I've included some images of my issue such as it working with 1 stick, not working with 2 and the fact I've downloaded the latest bios.

[Agall]

18 minutes ago, Sir Cloudius said:

Hi,

 

I'm currently building a new pc with these specs:

 

Ryzen 7 9800x3D

TUF X870-Plus WIFi

Corsair vengeance 64GB (16x2) 6000MHz C30

 

I am unable to get the pc to post while 2 sticks of ram are within the slots, if I place 1 stick in the B2 slot the computer is able to post and I can get into windows.

 

Is someone able to assist in what I can do to get both sticks posting.

 

I've included some images of my issue such as it working with 1 stick, not working with 2 and the fact I've downloaded the latest bios.

Reseat the CPU, otherwise there's a hardware failure some where, most likely.

[Agall]

@Sawa Takahashi Also, check the motherboard's socket while you're at it, make sure there's not one pin that's messed up on the socket. 

[Sir Cloudius]

Just re-seated the CPU with no improvement, after examining the pins on the motherboard I believe I've found at least 1 pin that's bent (why are they so tiny, I can barely tell T-T)

 

Will wait to see if anyone else posts any ideas, otherwise will contact the store I bought the CPU and motherboard from tomorrow.

 

Both sticks of RAM work in the B2 slot individually so they work fine.

 

Thanks @Agall for the responses

39 minutes ago, Agall said:

Reseat the CPU, otherwise there's a hardware failure some where, most likely.

33 minutes ago, Agall said:

@Sawa Takahashi Also, check the motherboard's socket while you're at it, make sure there's not one pin that's messed up on the socket. 

 

[Agall]

4 minutes ago, Sir Cloudius said:

Just re-seated the CPU with no improvement, after examining the pins on the motherboard I believe I've found at least 1 pin that's bent (why are they so tiny, I can barely tell T-T)

 

Will wait to see if anyone else posts any ideas, otherwise will contact the store I bought the CPU and motherboard from tomorrow.

 

Both sticks of RAM work in the B2 slot individually so they work fine.

 

Thanks @Agall for the responses

 

If there was a pin that's noticeably different than the rest, then that's a problem. I'd suspect its the problem, that one pin that handles the A memory controller isn't getting contact and therefore isn't working properly.

 

Otherwise, CPU or motherboard fault, more likely motherboard, but I feel like a noticeably different pin is the most obvious problem here.

[OddOod]

53 minutes ago, Sir Cloudius said:

why are they so tiny

Because light is remarkably slow. It takes a nanosecond for it to travel a foot (shout out Grace Hopper)
 

[Sawa Takahashi]

5 hours ago, Sir Cloudius said:

Will wait to see if anyone else posts any ideas, otherwise will contact the store I bought the CPU and motherboard from tomorrow.

If there was any bent pin in the motherboard, it is the best to try for a return / refund / exchange / RMA. You are entitled to a motherboard in perfect condition when buying new.

5 hours ago, Sir Cloudius said:

Just re-seated the CPU with no improvement, after examining the pins on the motherboard I believe I've found at least 1 pin that's bent (why are they so tiny, I can barely tell T-T)

If you remember where that bent pin is located in the socket, you may consult this webpage and see what is the purpose of the bent pin : https://commons.wikimedia.org/wiki/File:Socket_AM5_pinmap.svg

 

If you can't return the motherboard, you can always try to straighten the bent pin. Be very very cautious ! They are easy to bend and also to break. Use a magnifying glass (or a microscope) and the tip of an exacto (or sewing needle). Your motherboard warranty will certainly be void if you attempt that manipulation. Be sure to try alternatives first.

5 hours ago, Agall said:

If there was a pin that's noticeably different than the rest, then that's a problem. I'd suspect its the problem, that one pin that handles the A memory controller isn't getting contact and therefore isn't working properly.

I totally agree. One bent pin can cause one critical system to malfunction.

 

Good luck !