Helping a Friend

[badwithcomputersfr]

Finally not an issue with my own PC

 

A friend of mine recently purchased a Skytech prebuilt from bestbuy and has been able to use it for 2 weeks now with no issue, until today. Games started to freeze up and lag so they decided to run a graphics driver update that resulted in a BSOD and a DRam error light on the board. Upon reboot, it powers up but will not display anything, no bios, no loading, just a no signal message on the monitor. The monitor and display cable have been ruled out as suspects. Unfortunately, I am not physically there to help troubleshoot. RAM has been reseated, swapped, and removed to no avail. I believe the driver update introduced an incompatibility with the bios version and thus compatibility issues between the ram, CPU, and GPU. Now, I know that the board is an ASRock, but I don't know for sure what model board it is. I cannot derive any information from pictures of the build other than the brand. I know it's DDR4, WIFI, and LGA 1700, so I'm leaning towards B660 of some variety. From what I have been told, there is no BIOS flash button on the back IO. I highly doubt there is a hardware issue considering this, for the most part, started with the driver update.

 

If anyone is familiar with ASRock or Skytech and has advice on flashing in a no-post situation, it'd be much appreciated. I was also wondering if, while my friend did not opt for a warranty, if BestBuy has a default 90 day warranty for diagnostic or repair for no extra cost, that way this can be taken care of in a semi-professional manner (I have trust issues with geeksquad).

 

Specs are as follows

Skytech Gaming - Nebula Gaming Desktop - Intel Core i5-12400F - 16GB Memory - NVIDIA GeForce RTX 3050 - 500GB NVMe SSD - Black

[Bjoolz]

3 minutes ago, Evaell said:

Games started to freeze up and lag so they decided to run a graphics driver update that resulted in a BSOD and a DRam error light on the board.

Note that these aren't error lights. They show which part of POST (Power On Self Test) the board is in. If it gets stuck on one, that's where you start looking. It doesn't mean that the issue is with that component even though that's usually the case. 

 

5 minutes ago, Evaell said:

If anyone is familiar with ASRock or Skytech and has advice on flashing in a no-post situation, it'd be much appreciated. I was also wondering if, while my friend did not opt for a warranty, if BestBuy has a default 90 day warranty for diagnostic or repair for no extra cost, that way this can be taken care of in a semi-professional manner (I have trust issues with geeksquad).

The extra warranty is usually only for other stuff or if you get a virus and need BestBuy to reinstall Windows for you. Faults with the PC have a one year warranty from Skytech. 

 

7 minutes ago, Evaell said:

Upon reboot, it powers up but will not display anything, no bios, no loading, just a no signal message on the monitor.

This means hardware. There are no drivers loaded at POST/BIOS. If you can't see this, it's a hardware issue.