Network issues

[shadowss]

Hello so i am having some issues with my network and wanted to ask if anybody in hear have a good idea what i can try to do 

so the problem is i have 1gb connection to my pc and the pc is also showing with speed test that i get this speed in but for some reason internet pages are loading slow as in some take like 10 second some take like 1 minute to load 
i run a 2060
ryzen 5 3600 
16 gb of ram 
i run on ethernet cable cat 6 
so i know the hardware is not the issue even other people in the house is having these problems 

so i tried resetting the fiber box 
i tried switching the DNSs to multiple different ones 
i tried using the wifi 
i tried turning the fiber box on and off again 
i tried switching ports of the cables 
i tried turning off antivirus and firewall 
ISP says the connection from them out to here goes through just fine 

only problem isp is finding is that it shows as if we have 3 desktop to the network on ethernet but we only have 2 and one of them is going through the wifi box but only our switch is connected to the wifi box and its also showing the switch

and now im not sure what else i could try so thats why i now ask if anybody have anything else i maybe can check while my ISP is also looking into it 

[CaiPott]

Have you tried a different DNS?

 

Also which websites are you testing with? Is it the same for all over the internet?

Never forget that when you have even a 10 Gbps network, if the server you are connecting is providing a slow connection, you have nothing to do with it.

[ChrisLoudon]

2 hours ago, shadowss said:

and now im not sure what else i could try so thats why i now ask if anybody have anything else i maybe can check while my ISP is also looking into it 

As @CaiPott said, maybe try another DNS address.

 

The best way of doing this is within the web console of your ISP router but more often than not, they lock out that level of control.

 

Alternatively, go into the TCP/IPv4 settings on your network adapter and set the DNS server to something like 8.8.8.8 (Google's free DNS server) and see what happens. See snipping below. I have a Pi-Hole server on my network on 192.168.0.96 so that's why I have mine set to that. It will then fall back to my router at 192.168.0.1 if the server is unreachable.

 

Do all clients on your network exhibit slow web page loading (phones, laptops, other PCs) or is it just your PC?

 

 

 

[shadowss]

1 hour ago, CaiPott said:

Have you tried a different DNS?

 

Also which websites are you testing with? Is it the same for all over the internet?

Never forget that when you have even a 10 Gbps network, if the server you are connecting is providing a slow connection, you have nothing to do with it.

yea have tried with different ones facebook, google itself, youtube, anime websites, just searching for stuff, twitch, even this website took like 20 seconds to open up properly 

[shadowss]

1 hour ago, ChrisLoudon said:

As @CaiPott said, maybe try another DNS address.

 

The best way of doing this is within the web console of your ISP router but more often than not, they lock out that level of control.

 

Alternatively, go into the TCP/IPv4 settings on your network adapter and set the DNS server to something like 8.8.8.8 (Google's free DNS server) and see what happens. See snipping below. I have a Pi-Hole server on my network on 192.168.0.96 so that's why I have mine set to that. It will then fall back to my router at 192.168.0.1 if the server is unreachable.

 

Do all clients on your network exhibit slow web page loading (phones, laptops, other PCs) or is it just your PC?

 

 

 

as i wrote in the text i have already tried another dns like several cloudflare, google's, cleanbrowsing my ips, gcore and cant remember the others tried like 7 different ones 

yes it is all clients that is slow all 3 pc's are slow and the ps5 is slow even my roommates phone 

[shadowss]

as i told the ISP i am having a suspicion that it is the fiber box itself thats a problem cause we also had internet issues before we switched to them 

[Kilrah]

-> Moved to Networking

[ChrisLoudon]

3 hours ago, shadowss said:

as i told the ISP i am having a suspicion that it is the fiber box itself thats a problem cause we also had internet issues before we switched to them 

That could be the issue then.

 

Have you mentioned this to your ISP?

 

Who is your ISP / what's your region?

[shadowss]

14 hours ago, ChrisLoudon said:

That could be the issue then.

 

Have you mentioned this to your ISP?

 

Who is your ISP / what's your region?

i live in Denmark and my ISP is waoo 
and yes as i wrote i have said to my ISP i have suspicion of this and why i have suspicion of it 

[ChrisLoudon]

10 hours ago, shadowss said:

i live in Denmark and my ISP is waoo 

Who owns and maintains the network infrastructure?

 

In the UK, the vast majority of the fibre network is installed and maintained by Openreach (Formally BT) with ISPs leasing space for their own customers.

 

My ISP is Sky and whenever I have an issue that doesn't appear to be related to anything internal to Sky, they punt it to Openreach who are pretty good at coming out to the property to give the cable and various boxes a good look over.

 

If its a similar setup in Denmark, you really need to ask Waoo to pass your issue onto the DNO (your version on Openreach). You might even be able to go straight to the top but I've tried that tack in the UK and they don't like that.

[E-waste]

On 11/17/2024 at 6:37 AM, shadowss said:

i am having a suspicion that it is the fiber box itself thats a problem

Unplug, literally, all other devices when not in use, and leave just the fiber box and router (usially does the wi-fi) connected.

 

Now, what device are you using for wi-fi, and how long have you had it?

 

Is there another wifi router you have in storage as a backup?  If not, then there is no clear way to test if the wi-fi router that is setup in front of the fober box may be the issue.

 

Try only connecting the fiber, wi-fi router, and connect just one single woreless device and test for fifteen minutes.

 

One by one, slowly add more wireless devices, every time testing for ten to fifteen minutes each time you add another device.

[shadowss]

On 12/18/2024 at 3:41 AM, E-waste said:

Unplug, literally, all other devices when not in use, and leave just the fiber box and router (usially does the wi-fi) connected.

 

Now, what device are you using for wi-fi, and how long have you had it?

 

Is there another wifi router you have in storage as a backup?  If not, then there is no clear way to test if the wi-fi router that is setup in front of the fober box may be the issue.

 

Try only connecting the fiber, wi-fi router, and connect just one single woreless device and test for fifteen minutes.

 

One by one, slowly add more wireless devices, every time testing for ten to fifteen minutes each time you add another device.

the thing is it was not only the wifi but also the ethernet cable connection but i think we figured it out with the internet company it was that for some reason that it didn't like running nat type so they changed it to global something and now it works fine 

[E-waste]

18 hours ago, shadowss said:

for some reason that it didn't like running nat type so they changed it to global something and now it works fine

Whatever that means.

 

If you go to

 

https://whatismyip.com

 

Do you have a globally-addressable IPv6 address?  Generally public IP are version 4 and use NAT for the local network, for devices inside the network

I would ask the ISP exactly what this setting means, and if it exposes a security risk.