Random black screen crashes, please help!

[Evil_Cronos]

Alright, so I've been having issues randomly for over a year now. There are two issues that may or may not be connected. Random lag spikes multiple times per day. These will slow down the audio for about a second and anything on the screen, including mouse movement will seem to drop to a handful of frames for that second and then everything goes back to normal.

 

The second issue is random crashes. The screen just goes black and then the computer boots back up. No error messages, no computer shut down improperly messages, nothing. I just loose what I was working on and it restarts. This is totally random. I've had it happen multiple times in an hour or only once in a week or so. It doesn't matter what I'm doing. I have had it while gaming, editing video, watching local video, watching streaming video, and I've even had crashes within half an hour of starting the computer and before I even moved the mouse to do anything. There seems to be no reason for any of this.

 

 

My event viewer is full of errors and warnings, as you can see by the image. The most recent one from this morning happened when I was walking back I to the room and saw my system just finishing a restart and had an event ID of 13 and says "volume Shadow copy service I formation: a COM server with CLSID (a mass of numbers that I'm not typing out) and name CEventSystem cannot be started [0x8007045b, A system shutdown is in progress."

 

Another common event ID is 41 with a task category of 63. This one just says the system rebooted without cleanly shutting down first. The keywords are (70368744177664), (2). I had 3 of these in 40 minutes the other day. I had chrome open with a paused video and my editing software, camtasia studio.

 

I have rolled back all of my overclocks and undervolts and the issue persists, so it's not that. All cables are plugged in properly. It's running on the same power outlet as it was when I built it and wasn't having these issues and where older computers have been plugged in without issues. Windows, AVG, nordvpn, and most other applications are updated regularly. I'm out of ideas to fix this. I've looked for solutions to black screen issues and very few of them seem to be the same issue I'm having. Does anyone have any ideas?

 

My specs:
Windows 10 pro 64-bit
AMD ryzen 5950x
Gigabyte 3080
TUF gaming x570-pro (wifi)
Gskill ripjaws v 32GB DDR4-3600 CL16
970 Evo plus 2TB boot drive
WD Blue 4TB SATA storage drive
Seasoning focus px-850 platinum 
 

[Tetras]

19 minutes ago, Evil_Cronos said:

The second issue is random crashes. The screen just goes black and then the computer boots back up. No error messages, no computer shut down improperly messages, nothing. I just loose what I was working on and it restarts. This is totally random. I've had it happen multiple times in an hour or only once in a week or so. It doesn't matter what I'm doing. I have had it while gaming, editing video, watching local video, watching streaming video, and I've even had crashes within half an hour of starting the computer and before I even moved the mouse to do anything. There seems to be no reason for any of this.

Is XMP disabled or enabled?

 

Have you tried disabling the C-States?

 

19 minutes ago, Evil_Cronos said:

Random lag spikes multiple times per day. These will slow down the audio for about a second and anything on the screen, including mouse movement will seem to drop to a handful of frames for that second and then everything goes back to normal.

When did you purchase the 970 Evo Plus? Can you screenshot CrystalDiskInfo?

 

What other wireless, USB or removable devices do you have connected to your PC?

[leclod]

Run a Memtest86

As @Tetras wrote how's the health of that OS drive ?

[Evil_Cronos]

57 minutes ago, Tetras said:

Is XMP disabled or enabled?

 

Have you tried disabling the C-States?

 

When did you purchase the 970 Evo Plus? Can you screenshot CrystalDiskInfo?

 

What other wireless, USB or removable devices do you have connected to your PC?

I've had the same issues with XMP enabled and disabled. It is currently enabled. 

 

I haven't played with c-states. I actually had to look it up to know what it was. I haven't changed whatever the default was in the BIOS. 

 

Both SSDs were purchased in September 2021. Screenshots attached. 

 

The wifi antennae is attached but disabled as I'm using ethernet. Other than that I have a G502 wireless mouse and separate Bluetooth dongle that I use for PlayStation controllers. Speakers are hooked up via optical and headphones via 3.5mm jack on the motherboard. I have a Blackwidow Ultimate connected via USB and two monitors connected via DisplayPort. Occasionally I'll have a controller, or an external drive for backup, or a blue yeti connected via usb.

 

15 minutes ago, leclod said:

Run a Memtest86

As @Tetras wrote how's the health of that OS drive ?

I will try that test and the c-states and see if that helps, then update further. Thanks for the suggestions! 

[Evil_Cronos]

On 10/26/2024 at 11:02 AM, Tetras said:

Is XMP disabled or enabled?

 

Have you tried disabling the C-States?

 

When did you purchase the 970 Evo Plus? Can you screenshot CrystalDiskInfo?

 

What other wireless, USB or removable devices do you have connected to your PC?

I disabled C-states and I seem to have less lag spikes (though it has only been a day), but I still get unexpected shutdowns. After the most recent one, I noted the event viewer showed an event (the previous one I noted was labeled critical) with event id 6008 and locale id 4105. I looked this one up and I ran command prompt for "sfc /scannow" and it found errors and fixed them. I'm hoping this fixes it, but I'll keep this updated when I notice going forward. I appreciate the advice, does anything else come to mind?

 

On 10/26/2024 at 11:54 AM, leclod said:

Run a Memtest86

As @Tetras wrote how's the health of that OS drive ?

memtest 86 came back with 0 errors and I ran it through all 4 passes. Thanks for the suggestion!

 

[Evil_Cronos]

I'm not sure if I have solved my issue or not, but after updating the bios and chipset drivers, re-enabling c-states, and uninstalling a number of programs I seem to have gotten to a point where I don't get lag spikes anymore. This was a note in the bios update so I'm glad to see it work. I've had one crash since and that was when I remembered that I hadn't re-enabled C-states after the bios update. Since then it has been about a week and no crashes and no lag spikes. I'm going to mark this as solved for now and hope that I don't have to make another post later. Thanks for the help that I received on this thread. It lead me down the path I ended up going down to find the answer that seems to have worked for me!