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GPU randomly stopped working

kaparex
By kaparex
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Hello, so the issue Im currently in started actually yesterday but I had got the GPU back in Friday. The graphics card in question is Gigabyte RTX 2080 Super and I was just playing games yesterday and I plugged in my ethernet and I see that my ethernet just didnt work so I decided that I was going to restart the PC, I restarted it and from there the GPU stopped working and wouldnt display anything what so ever. Now I do not know what the issue is, I knew that the GPU I bought was used but it was working for a couple of days but now all of a sudden it just randomly decides to not work anymore? I tried plugging it in another pc and it wouldnt work there but I wonder if it is PSU issue as both computers I tried on both a 550w psu so maybe its just that it isnt receiving enough power or something but I do not know. My PSU is the Cooler Master 550W Bronze MWE v2 but I am getting a new PSU to test if that is the issue if not then I do not know what to do. Please help me as soon as possible as I recently just bought this card and I would be down £200 and wouldn't be able to get a refund 

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6 minutes ago, kaparex said:

I tried plugging it in another pc and it wouldnt work there but I wonder if it is PSU issue as both computers I tried on both a 550w psu so maybe its just that it isnt receiving enough power or something but I do not know.

It is possible, but since it worked fine for 2 days that seems unlikely to be the issue here.

 

Does your computer have integrated graphics that you can use for testing?

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35 minutes ago, s_wisdom said:

According to NVidia's 2080 User Guide:
"System Power Supply Minimum 650 W or greater system power supply with one 6-pin and one 8-pin PCI Express supplementary power connectors."

I knew that but apparently like the worst that would happen was that I would just thermal throttle if it got really bad I didnt know that it would just make my pc not functional anymore

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5 minutes ago, kaparex said:

what could be the cause of it, the psu?😞

I watch this guy often and it is impossible to say really without someone like him looking at it, they're very complex beasts!

 

If the PSU is working fine now with the old graphics card, then I doubt it was the culprit, but you can inspect the power connector(s) and trace it to the VRMs if you want to (though even if there IS damage in those areas, it doesn't mean your PSU did it).

 

Though, perhaps best not to fiddle with it until you test with the new PSU.

 

You didn't get it from someone like CEX that has a warranty?

 

 

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1 minute ago, Tetras said:

I watch this guy often and it is impossible to say really without someone like him looking at it, they're very complex beasts!

 

If the PSU is working fine now with the old graphics card, then I doubt it was the culprit, but you can inspect the power connector(s) and trace it to the VRMs if you want to (though even if there IS damage in those areas, it doesn't mean your PSU did it).

 

Though, perhaps best not to fiddle with it until you test with the new PSU.

 

You didn't get it from someone like CEX that has a warranty?

 

 

no I got it off GPUsed where they just sell used components 

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Just now, Tetras said:

Unless I'm looking at the wrong website (never heard of it), it says they have a 30 day return policy?

Yes they do but thats if there is nothing wrong with it, I have contacted them and they said that at best I could get a 50% discount if my psu did something

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Just now, kaparex said:

Yes they do but thats if there is nothing wrong with it, I have contacted them and they said that at best I could get a 50% discount if my psu did something

I doubt your PSU was responsible, since it is working with your PC right now, but even a 50% refund is better than nothing?

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Just now, Tetras said:

I doubt your PSU was responsible, since it is working with your PC right now, but even a 50% refund is better than nothing?

Yeah and if that is the case that the psu did nothing then I can get a 100% refund if it didnt screw it over

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1 minute ago, kaparex said:

Yeah and if that is the case that the psu did nothing then I can get a 100% refund if it didnt screw it over

A circumstance where a PSU kills a graphics card is usually when the PSU dies and takes that part with it.

 

An underpowered PSU is most likely to just trip and turn off the PC.

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Just now, Tetras said:

A circumstance where a PSU kills a graphics card is usually when the PSU dies and takes that part with it.

 

An underpowered PSU is most likely to just trip and turn off the PC.

So I dont really see how there is anything that I did that just caused it to randomly die

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2 minutes ago, kaparex said:

So I dont really see how there is anything that I did that just caused it to randomly die

To me, it just sounds like it was a bad part from the off (maybe someone baked it in the oven, or it was damaged during shipping), but you really need an expert to diagnose GPUs properly.

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1 minute ago, Tetras said:

To me, it just sounds like it was a bad part from the off (maybe someone baked it in the oven, or it was damaged during shipping), but you really need an expert to diagnose GPUs properly.

Well I am sending it back to them so they will take a look at it and see what the problem is

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Just now, kaparex said:

Well I am sending it back to them so they will take a look at it and see what the problem is

Unfortunately, I don't think you have any other good options here, other than to trust them, but... even large and supposedly reputable retailers can try to fob you off, so if you paid with a payment method you can dispute (like Paypal or a credit card), you may want to keep that in mind.

 

I would suggest taking some high res photos of the card before you ship it back, but I expect it will be mainly covered by heatsinks so you can't see much anyway?

 

Videoing yourself packing it can be a good idea too and make sure you do it thoroughly and follow their instructions, don't want to give them any excuse.

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2 minutes ago, Tetras said:

Unfortunately, I don't think you have any other good options here, other than to trust them, but... even large and supposedly reputable retailers can try to fob you off, so if you paid with a payment method you can dispute (like Paypal or a credit card), you may want to keep that in mind.

 

I would suggest taking some high res photos of the card before you ship it back, but I expect it will be mainly covered by heatsinks so you can't see much anyway?

 

Videoing yourself packing it can be a good idea too and make sure you do it thoroughly and follow their instructions, don't want to give them any excuse.

well they have really good reviews and the fact that the business is understandable off the issues that people run into so I could potentially be fine but I will still take some high res photos of the card just to make sure

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