PC Bluescreen help

[bomberblyat]

Hey, my pc has been bluescreening every now and then, its like every 1-4weeks it bluescreens once, so its pretty rarely, but it would be nice to be able to fix it still

some specs
32gb ram

i7 14700k

rtx 4070 ti super

 

==================================================
Dump File         : 082524-5156-01.dmp
Crash Time        : 25/08/2024 13.14.38
Bug Check String  : 
Bug Check Code    : 0x00000124
Parameter 1       : 00000000`00000004
Parameter 2       : ffff8809`fd7f4028
Parameter 3       : 00000000`00000000
Parameter 4       : 00000000`00000000
Caused By Driver  : PSHED.dll
Caused By Address : PSHED.dll+10c0
File Description  : Platform Specific Hardware Error Driver
Product Name      : Microsoft® Windows® Operating System
Company           : Microsoft Corporation
File Version      : 10.0.22621.1 (WinBuild.160101.0800)
Processor         : x64
Crash Address     : ntoskrnl.exe+415cb0
Stack Address 1   : 
Stack Address 2   : 
Stack Address 3   : 
Computer Name     : 
Full Path         : C:\Windows\Minidump\082524-5156-01.dmp
Processors Count  : 28
Major Version     : 15
Minor Version     : 22621
Dump File Size    : 5 856 376
Dump File Time    : 25/08/2024 13.15.01
==================================================

[Mumintroll]

Could it be the first symptoms of cpu degradation?

Because it happens rarely it would be difficult to troubleshoot it, and to provoke it to find out what is causing it.

 

Update bios and use one of Intel's profiles.

Check the eventlog for any more clues.

Do a memtest.

Check the health of the drives, the SMART info.

Run a sfc /scannow.

Check device manager for any warnings.

Update drivers.

 

If the cpu has degraded there's nothing you can do except RMA it, or if you have warranty from reseller return it there.

If it degrades further you'll get more crashes and weird things happening. So that's a sign to look for.

[bomberblyat]

3 hours ago, Mumintroll said:

Could it be the first symptoms of cpu degradation?

Because it happens rarely it would be difficult to troubleshoot it, and to provoke it to find out what is causing it.

 

Update bios and use one of Intel's profiles.

Check the eventlog for any more clues.

Do a memtest.

Check the health of the drives, the SMART info.

Run a sfc /scannow.

Check device manager for any warnings.

Update drivers.

 

If the cpu has degraded there's nothing you can do except RMA it, or if you have warranty from reseller return it there.

If it degrades further you'll get more crashes and weird things happening. So that's a sign to look for.

well i had previously done all of these and i thought i had done sfc also, but i ran sfc and there was some corrupt files, maybe it fixes it? i hope so, ill post here if another bsod appears

[Bjoolz]

10 hours ago, bomberblyat said:

Hey, my pc has been bluescreening every now and then, its like every 1-4weeks it bluescreens once, so its pretty rarely, but it would be nice to be able to fix it still

some specs
32gb ram

i7 14700k

rtx 4070 ti super

 

==================================================
Dump File         : 082524-5156-01.dmp
Crash Time        : 25/08/2024 13.14.38
Bug Check String  : 
Bug Check Code    : 0x00000124
Parameter 1       : 00000000`00000004
Parameter 2       : ffff8809`fd7f4028
Parameter 3       : 00000000`00000000
Parameter 4       : 00000000`00000000
Caused By Driver  : PSHED.dll
Caused By Address : PSHED.dll+10c0
File Description  : Platform Specific Hardware Error Driver
Product Name      : Microsoft® Windows® Operating System
Company           : Microsoft Corporation
File Version      : 10.0.22621.1 (WinBuild.160101.0800)
Processor         : x64
Crash Address     : ntoskrnl.exe+415cb0
Stack Address 1   : 
Stack Address 2   : 
Stack Address 3   : 
Computer Name     : 
Full Path         : C:\Windows\Minidump\082524-5156-01.dmp
Processors Count  : 28
Major Version     : 15
Minor Version     : 22621
Dump File Size    : 5 856 376
Dump File Time    : 25/08/2024 13.15.01
==================================================

This is a PCIe error. Could you please provide the dump files? These "easy" tools are garbage. 

 

Instructions if you need it: Go to C:\Windows\Minidump and check if you have any minidump files. If you do, go back to the Windows folder and copy the Minidump folder itself to the Downloads folder (You can use the desktop if you don't have OneDrive syncing files). Zip the copied folder and attach it to a post. Please follow the instructions to the letter as Windows doesn't like you messing with files in this location.

[bomberblyat]

17 hours ago, Bjoolz said:

This is a PCIe error. Could you please provide the dump files? These "easy" tools are garbage. 

 

Instructions if you need it: Go to C:\Windows\Minidump and check if you have any minidump files. If you do, go back to the Windows folder and copy the Minidump folder itself to the Downloads folder (You can use the desktop if you don't have OneDrive syncing files). Zip the copied folder and attach it to a post. Please follow the instructions to the letter as Windows doesn't like you messing with files in this location.

Hey, here's the Minidump, hopefully it helps with this troubleshooting

Minidump.zip

[Bjoolz]

6 hours ago, bomberblyat said:

Hey, here's the Minidump, hopefully it helps with this troubleshooting

Minidump.zip 894.8 kB · 1 download

The dump files gives us the ID of the PCIe port the device is connected to. It could be the port, but it's much more often the device. So open Device Manager and at the top of it, click View → Devices by Connection. Then expand ACPI X64-based PC → Microsoft ACPI-compatible system (And I'm translating from my PC in a different language so it might be slightly different on your end). Then lastly, find PCIe Root Complex and expand it. We are looking for the right root port. If you see the root ports numbered we are good to go, but if they aren't numbered you have two options (EDIT: The PCIe lookup database doesn't have these IDs yet so you need to also see the ID after the number, A74D. The PCIe lookup database is how we know which root port the ID corresponds to, but Intel often has both the root port number and PCIe ID).

 

Either update the Chipset driver, that should number them (No idea if this is supposed to add the ID. I have AMD and they don't even number their ports), or you have to manually check each one. You do this by right clicking on a root port (Not the device you see when expanding a root port) and selecting Properties. In the new window that pops up select the Details tab, then finding Hardware IDs in the dropdown menu. You are looking for "PCI\VEN_8086&DEV_A74D". 8086 is Intel, the DEV part is the device ID.

 

Once you have the right port, expand it to see which device is connected here. 

 

EDIT 2: Found a picture on google showing how the root ports are hopefully shown. You see it has a Root Port number first which we can't use because the database didn't have that information, then the ID which I highlighted in red. If not, you have to check the ID manually the way explained. The ID you are looking for in that red box is A74D. 

 

[bomberblyat]

9 hours ago, Bjoolz said:

The dump files gives us the ID of the PCIe port the device is connected to. It could be the port, but it's much more often the device. So open Device Manager and at the top of it, click View → Devices by Connection. Then expand ACPI X64-based PC → Microsoft ACPI-compatible system (And I'm translating from my PC in a different language so it might be slightly different on your end). Then lastly, find PCIe Root Complex and expand it. We are looking for the right root port. If you see the root ports numbered we are good to go, but if they aren't numbered you have two options (EDIT: The PCIe lookup database doesn't have these IDs yet so you need to also see the ID after the number, A74D. The PCIe lookup database is how we know which root port the ID corresponds to, but Intel often has both the root port number and PCIe ID).

 

Either update the Chipset driver, that should number them (No idea if this is supposed to add the ID. I have AMD and they don't even number their ports), or you have to manually check each one. You do this by right clicking on a root port (Not the device you see when expanding a root port) and selecting Properties. In the new window that pops up select the Details tab, then finding Hardware IDs in the dropdown menu. You are looking for "PCI\VEN_8086&DEV_A74D". 8086 is Intel, the DEV part is the device ID.

 

Once you have the right port, expand it to see which device is connected here. 

 

EDIT 2: Found a picture on google showing how the root ports are hopefully shown. You see it has a Root Port number first which we can't use because the database didn't have that information, then the ID which I highlighted in red. If not, you have to check the ID manually the way explained. The ID you are looking for in that red box is A74D. 

 

It seems to be the NVME ssd, since this is a prebuilt pc, i checked the firmware and its up to date i also checked bios etc.
Ive tried fixing the problem with a Samsung Magician Software, some people have reported that disabling some power saving thing has fixed this issue for them, but this SSD is not recognized by Samsung's software the model is, SAMSUNG MZVL41t0HBLB-00BLL.

 

[Bjoolz]

25 minutes ago, bomberblyat said:

It seems to be the NVME ssd, since this is a prebuilt pc, i checked the firmware and its up to date i also checked bios etc.
Ive tried fixing the problem with a Samsung Magician Software, some people have reported that disabling some power saving thing has fixed this issue for them, but this SSD is not recognized by Samsung's software the model is, SAMSUNG MZVL41t0HBLB-00BLL.

 

You can try re-seating it or if you have a second M.2 port you can try that, but a faulty SSD would be my main suspect. 

[bomberblyat]

7 hours ago, Bjoolz said:

You can try re-seating it or if you have a second M.2 port you can try that, but a faulty SSD would be my main suspect. 

i have spare sata ssd's i would be fine to use, but i think if i touch pc components warranty goes away? im not sure, also if i would connect the sata ssd's ive heard that its bad to use other psu's cables so i dont think thats good, maybe ill contact the seller and ask about warranty stuff that if i can just reseat it without losing warranty, im bad with this stuff its my first prebuilt lol

[Bjoolz]

4 hours ago, bomberblyat said:

i have spare sata ssd's i would be fine to use, but i think if i touch pc components warranty goes away? im not sure, also if i would connect the sata ssd's ive heard that its bad to use other psu's cables so i dont think thats good, maybe ill contact the seller and ask about warranty stuff that if i can just reseat it without losing warranty, im bad with this stuff its my first prebuilt lol

PCIe and CPU power at least isn't standardized, but I actually have no idea about SATA. 

[bomberblyat]

13 hours ago, Bjoolz said:

PCIe and CPU power at least isn't standardized, but I actually have no idea about SATA. 

well i called them and they just told me to bring the pc back oh well

[bomberblyat]

Update, they told me that the pc is fine, but its clearly not, also they said that since it has been on for over 400h the warranty doesnt exist anymore, which is weird????, so i guess ill have to go pick it up, and then i can try reseating the ssd or moving it to different slot by myself, this is the first and last prebuilt pc i will ever buy its so ass

[GreeEyeCherry263]

Na

[bomberblyat]

On 9/18/2024 at 6:47 AM, GreeEyeCherry263 said:

Na

what

[bomberblyat]

On 8/27/2024 at 7:26 PM, Bjoolz said:

PCIe and CPU power at least isn't standardized, but I actually have no idea about SATA. 

Well i installed new ssd and just now i saw a same warning whea logger basically any ideas? no blue screens so far atleast

A corrected hardware error has occurred.

Component: PCI Express Root Port
Error Source: Advanced Error Reporting (PCI Express)

Primary Bus:Device:Function: 0x0:0x1C:0x0
Secondary Bus:Device:Function: 0x0:0x0:0x0
Primary Device Name:PCI\VEN_8086&DEV_7AB8&SUBSYS_376917AA&REV_11
Secondary Device Name:

[bomberblyat]

On 8/27/2024 at 7:26 PM, Bjoolz said:

PCIe and CPU power at least isn't standardized, but I actually have no idea about SATA. 

Well i installed new ssd and just now i saw a same warning whea logger basically any ideas? no blue screens so far atleast

A corrected hardware error has occurred.

Component: PCI Express Root Port
Error Source: Advanced Error Reporting (PCI Express)

Primary Bus:Device:Function: 0x0:0x1C:0x0
Secondary Bus:Device:Function: 0x0:0x0:0x0
Primary Device Name:PCI\VEN_8086&DEV_7AB8&SUBSYS_376917AA&REV_11
Secondary Device Name:

I UPDATED REALTEK DRIVER, IT SEEMS TO BE ACTUALLY DIFFERENT DEVICE ERROR NOW IDK IF THAT COULD FIX IT

[Bjoolz]

1 hour ago, bomberblyat said:

Well i installed new ssd and just now i saw a same warning whea logger basically any ideas? no blue screens so far atleast

A corrected hardware error has occurred.

Component: PCI Express Root Port
Error Source: Advanced Error Reporting (PCI Express)

Primary Bus:Device:Function: 0x0:0x1C:0x0
Secondary Bus:Device:Function: 0x0:0x0:0x0
Primary Device Name:PCI\VEN_8086&DEV_7AB8&SUBSYS_376917AA&REV_11
Secondary Device Name:

I UPDATED REALTEK DRIVER, IT SEEMS TO BE ACTUALLY DIFFERENT DEVICE ERROR NOW IDK IF THAT COULD FIX IT

That it's now blaming something else is weird. And it's not like networking and storage have anything in common. 

It was unclear from your post if you updated the Realtek driver after seeing this, but if it fixes it then great. If it doesn't I don't really know what to suspect, maybe the motherboard. These PCIe pins go to the CPU, but you would need to have a lots of pins affected for it affect multiple different devices like this. If the shop is taking this seriously, and you are under warranty, I would just send it back saying it's still having issues.