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LUXE BACKPACK Shipping

I have a question if I order the LUXE BACKPACK in March will my order take 6 months to ship or will it ship with the rest in around April?

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You get more accurate information about stuff like this from store support.

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According to the LTT Store info about this backpack, it won't ship. 

Capture.JPG

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34 minutes ago, Alex T88 said:

According to the LTT Store info about this backpack, it won't ship. 

Capture.JPG

ya I was thinking that statement was made when they 1st launched it on the store I know its a preorder atm just don't know if that statement will be for anyone who makes a order after April

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2 hours ago, LogicalDrm said:

You get more accurate information about stuff like this from store support.

I've put in a ticket to see what they say I'll paste the response here when I hear from them

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19 minutes ago, bloodknightoo said:

ya I was thinking that statement was made when they 1st launched it on the store I know its a preorder atm just don't know if that statement will be for anyone who makes a order after April

It all boils down if the backpacks are still made to order. If that is still valid, it takes time and I don't think that shipping times can be drastically reduced. 

 

19 minutes ago, bloodknightoo said:

I've put in a ticket to see what they say I'll paste the response here when I hear from them

I think that's best. Good luck ! 

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ok got a reply from support and here's what they said
 

Apologies for the delayed reply. We are currently receiving an unusually high volume of support requests.

Luxe Backpack are made-to-order, so the best estimate for when your order would ship is approximately 6 months after the date on which you placed the order.

Per the description of the Luxe Backpack, the entire order is being held until the backpack becomes available for shipping.

Hope this information helps.

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2 hours ago, bloodknightoo said:

We are currently receiving an unusually high volume of support requests.

This seems to be their answer for everything.  At some point it changes from "unusually high" to "normal".

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2 hours ago, Erioch said:

This seems to be their answer for everything.  At some point it changes from "unusually high" to "normal".

you realize that less than 2 weeks ago, linus pulled a sales stunt and during the WAN Show generated several THOUSAND orders

 

Yes, they're fucking BURIED in orders currently

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3 hours ago, Erioch said:

This seems to be their answer for everything.  At some point it changes from "unusually high" to "normal".

Every time they get caught up there’s an event that gets them thrown way behind, like the “Tax write off sale” they did. Give CS a break. Not everything is down to them. 

I'm not actually trying to be as grumpy as it seems.

I will find your mentions of Ikea or Gnome and I will /s post. 

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1 hour ago, tkitch said:

you realize that less than 2 weeks ago, linus pulled a sales stunt and during the WAN Show generated several THOUSAND orders

 

Yes, they're fucking BURIED in orders currently

You realize it's been that way since long before this?

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7 hours ago, Erioch said:

This seems to be their answer for everything.  At some point it changes from "unusually high" to "normal".

Nobody comes to the forums to complain about how support got back to them very quickly, so you aren’t getting the full view of things here.

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7 hours ago, tkitch said:

you realize that less than 2 weeks ago, linus pulled a sales stunt and during the WAN Show generated several THOUSAND orders

 

Yes, they're fucking BURIED in orders currently

it sometimes feels like he is a kid with a flamethrower and his mum left him inside a barn. the dude has chronic ADHD i cant talk as i also have it
 

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On 3/28/2024 at 8:41 PM, Erioch said:

You realize it's been that way since long before this?

The first time support got noted about slowness was deskpad release in early 2021. Back then, it was one person doing support. Which they quickly doubled to two. Next bigger know hire was 2022 summer during screwdriver release. Again, highly anticipated and hyped product. So anytime someone comes in and complains about slow support, its usually linked to some bigger sales event. Be it product launch (stubby, one-off shirts, free world-wide shipping) or LMG event (LTX, The Drama).

 

Here, @bloodknightoo, if I'm reading this correctly, submitted support ticket on Monday of this week. Reply coming in under 3 days stating that they are busy. Thats quick response when its not 20 people handling requests. Its very common for stores to have "we reply in 3-7 business days" or even up to 10 business days for smaller companies. This is something LTTStore should have too. The core of this is that term, business days. They don't work on weekends. Also the order where tickets are processed is almost always first come, first serve. The times where it isn't, is where its A) quick to do (gets done quickly), B) not very important (is pushed back). Additionally, them getting some proper system for handling tickets than pure one email will help on keeping things on track. I also would hope they have system where tickets get assigned per person and they can easily check which tickets don't have designated handler yet. That will also help to keep things in order and prevent situations where something goes unanswered for a longer time.

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5 hours ago, LogicalDrm said:

The first time support got noted about slowness was deskpad release in early 2021. Back then, it was one person doing support. Which they quickly doubled to two. Next bigger know hire was 2022 summer during screwdriver release. Again, highly anticipated and hyped product. So anytime someone comes in and complains about slow support, its usually linked to some bigger sales event. Be it product launch (stubby, one-off shirts, free world-wide shipping) or LMG event (LTX, The Drama).

 

Here, @bloodknightoo, if I'm reading this correctly, submitted support ticket on Monday of this week. Reply coming in under 3 days stating that they are busy. Thats quick response when its not 20 people handling requests. Its very common for stores to have "we reply in 3-7 business days" or even up to 10 business days for smaller companies. This is something LTTStore should have too. The core of this is that term, business days. They don't work on weekends. Also the order where tickets are processed is almost always first come, first serve. The times where it isn't, is where its A) quick to do (gets done quickly), B) not very important (is pushed back). Additionally, them getting some proper system for handling tickets than pure one email will help on keeping things on track. I also would hope they have system where tickets get assigned per person and they can easily check which tickets don't have designated handler yet. That will also help to keep things in order and prevent situations where something goes unanswered for a longer time.

ya I hope u know I have no issue with the speed the response was hell I couldn't care less if was faster or slower all I wanted was some info and I got that info so I'm happy

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14 hours ago, bloodknightoo said:

ya I hope u know I have no issue with the speed the response was hell I couldn't care less if was faster or slower all I wanted was some info and I got that info so I'm happy

No worries, I was using you as example. I assume they have that apology ready in case some replies will take longer than week.

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  • 5 weeks later...

Here is a screenshot of the email regarding the shipping for those that haven't seen it 

Screenshot.png

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  • 1 month later...

Offtopic but someone should ask them about their store page for the luxe backpack, google says apple leather is about 50 percent polyurethane so not sure if it's kosher to say "shares some of the fantastic characteristics of traditional cowhide leather like its resilience (it holds up way better over time than synthetic offerings)" (I assume if you use apple powder and polyurethane to make leather it counts as a synthetic material)

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On 6/1/2024 at 9:02 PM, IsoMacintosh said:

Offtopic but someone should ask them about their store page for the luxe backpack, google says apple leather is about 50 percent polyurethane so not sure if it's kosher to say "shares some of the fantastic characteristics of traditional cowhide leather like its resilience (it holds up way better over time than synthetic offerings)" (I assume if you use apple powder and polyurethane to make leather it counts as a synthetic material)

u could always put in a ticket I did and got a reply 2days later. they have done any huge promos as of late so u might get a reply sooner and they might have more free time

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  • 3 months later...

so has anyone gotten any new info regarding the Lux backpack? i have sent an email off 5 days ago but haven't gotten back to me yet

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4 hours ago, bloodknightoo said:

so has anyone gotten any new info regarding the Lux backpack? i have sent an email off 5 days ago but haven't gotten back to me yet

You haven't had a reply in 5 days, I'm presuming you mean calendar days. 

 

That's only 4 working days, and they obviously have the weekend backlog to get through. Presuming you sent it on Sunday you'll be at the back of that queue. 

 

@LMGcommunity - is this a typical wait time or something you can look into?

 

 

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On 9/12/2024 at 5:14 AM, bloodknightoo said:

so has anyone gotten any new info regarding the Lux backpack? i have sent an email off 5 days ago but haven't gotten back to me yet

When I emailed them in August, I was told the Luxe would be shipping at the end of September.

 

The lack of communication for a $600 item, paid in full almost a year ago, is less than stellar. I honestly expected better communication considering the timeframe.

 

Mid October will mark 1 year with only two update emails.

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3 hours ago, BoBae said:

When I emailed them in August, I was told the Luxe would be shipping at the end of September.

 

The lack of communication for a $600 item, paid in full almost a year ago, is less than stellar. I honestly expected better communication considering the timeframe.

 

Mid October will mark 1 year with only two update emails.

ya that's what i kind of was thinking as well.
I got this email so we will see at the end of the month

lux bag 2024-09-14 022222.png

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  • 2 weeks later...

Six days left.

On the 20th, support again said that the estimate was end of September.

I wonder if we'll receive an update email on the 28th as is tradition for the Luxe.

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On 9/25/2024 at 7:46 AM, BoBae said:

Six days left.

On the 20th, support again said that the estimate was end of September.

I wonder if we'll receive an update email on the 28th as is tradition for the Luxe.

just got an email about it today and the link to an early access item which I'm sure will be shown either this weeks wan show or next weeks
the email said "you should receive a shipping confirmation by October 4th, 2024"

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