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try to boot to recovery menu (hold volume up and bixby button) until samsun/ android logo appears let off buttons and then volume down to wipe cache partition then press power to select... when it is complete it should highlight reboot press power to reboot.

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25 minutes ago, atarione said:

try to boot to recovery menu (hold volume up and bixby button) until samsun/ android logo appears let off buttons and then volume down to wipe cache partition then press power to select... when it is complete it should highlight reboot press power to reboot.

didn't work

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