Remote connection with a layman - which software is easiest?

idh1oi12jkl31jk2bgve3jk12b · February 18

I am trying to help a 40 something lady with her computer.

problem is - she's a novice user at best. She can open Gmail and Word - nothing more fancy than that.

I am looking for a software which I can connect remotely to her PC so I can help.

Which do you guys recommend?

Ease of use than security I guess.

I need to be able to tell her how to DOWNLOAD the app and RUN it.

So it needs to be rather easy.

Thanks SO MUCH!

Needfuldoer · February 18

17 minutes ago, idh1oi12jkl31jk2bgve3jk12b said:

Which do you guys recommend?

For better or worse, TeamViewer still has the lowest barrier to entry. Their "QuickSupport" host should present the user with the fewest options, so getting it running should be as simple as "run this, read me the ID number and password it says so I can connect".

idh1oi12jkl31jk2bgve3jk12b · February 18

thank you so much.

so if they download the QuickSupport one, which should I download? The full client?

Needfuldoer · February 19

On 2/18/2024 at 9:12 AM, idh1oi12jkl31jk2bgve3jk12b said:

thank you so much.

so if they download the QuickSupport one, which should I download? The full client?

Correct. You download the full client.