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Error: Memory Code: 00

alihan
By alihan
in Troubleshooting
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Hello everyone,

I have a critical problem and no matter what I try in the last 8 months, I just can't solve it. I am very desperate guys.

 Problem Description: While doing 3D modeling, playing games, or even just using the desktop, the screen suddenly goes black, and the PC freezes. The PC doesn't shut down completely; power is still supplied to the case, but the reset button or power button doesn't respond. I have to turn it off and on via the PSU. On the motherboard display, it shows "memory test," and on the q-code display, it shows 00. In the Event Viewer, it appears as "Kernel power 41'

 

pc components:

(win10 pro or win11,both tried 


Asus x670e extreme
AMD r9 7950x3D
MSI suprim x 4090
G.SKILL 4x16 gskill Z5 6000mhz cl30 expo
NZXT z73 kraken 360
SAMSUNG 980 pro
ASUS rog thor 1200p2

 

just in case my other all components: C.MASTER Haf 700 evo, Barracuda hdd, ql120 fans, Scheiner Electric ups, socket adapter etc. pg32uq, claymore 2, g pro x superlight (maybe cause an error. I don't really know what should I think, I am sorry)

 

I had to replace 3 units of 7950x , 1 unit of 7950x3D, 1 unit of 7900(test cpu from tech service) within approximately 8 months. All processors I received (except the first one) gave the same error within 1-2 days. After being checked by the warranty service, each one was confirmed as defective but I don't think they are testing, just giving the RMA. The problem is the "memory code 00" error. They tested each individual PC component, and all of them are functioning correctly. However, even after purchasing closed-box processors four times, I am unable to resolve this issue even I got unopened, brand new cpu.

The BIOS is updated, components are compatible, no issues with cabling, thermal paste is applied correctly, the CPU cooler is properly attached, and all PC components have been tested. I also sent the motherboard to the warranty service, and Asus insists that there is no issue with the motherboard according to their tests.

 

Occurrences of the error:

During 3D modeling (within 30 minutes to several hours with random times)

Sometimes during stress tests (within a few hours)

While playing games (e.g., Diablo 4, Valorant, RDR2, etc.)

Even when not performing any tasks on the desktop, I still encounter the same error within a few hours.

Now, what I've tried so far:

* I've applied every software-related step recommended by AMD's Global technical service, yet the problem persists( no over or underclocked, expo disabled, clean boot, amd cleanup utility,installing latest drivers,microsoft troubleshooters, SFC Scannow etc.)

* Tests were conducted with 5 processors (3x 7950x (brand new in box), 1x 7950x3D (brand new in box), 1x 7900 (test processor)) (the issue is not with the processor) (Processors work flawlessly in alternative PCs).

* Tests were conducted with 2 PSUs (ROG Thor 1200P2, ROG Thor 1000P) (the issue is not with the PSU).

* I completed tests with my own RAM (2x16GB) and another set of RAM (2x16GB) from the Qualified Vendor List (QVL). All RAM modules were individually tested (using memtest86, mdsched.exe, etc.) (the issue is not with the RAM).

* The GPU passed all sorts of stress tests, gaming sessions, and rendering tests. Cables and every component were inspected by technical service. (the issue is not with the GPU).

I have visited all the forum websites, read threads from users facing similar issues, and couldn't find a proper solution or response. It seems like everyone is saying random things, attempting random fixes, or half of them remain unresolved.


I assembled this system in October 2022. Most of the main components are from the first production series. I feel like I rushed to switch to the AM5 and DDR5 system. Please, someone help. At least guide me on which component might be causing the issue.

Note: I can send msinfo32, dxdiag and event viewer log as a file if you need

Thank you for your attention

Kind Regards
Alihan

 

 

kernel 41.png

memory code 00.jpeg

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Posted

Have you tried using a different boot drive?

Also, looking it up in your motherboard manual, the code "00" is marked as not in use, so that is very strange... Have you got the post code set to show temps in the bios? (see setting below) if yes, set it to post code only and see if it still gives "00" when it crashes.

 

image.png.30ac2d01c3a31ff946dd418897a6a237.png

I might be experienced, but I'm human and I do make mistakes. Trust but Verify! I edit my messages after sending them alot, please refresh before posting your reply. Please try to be clear and specific, you'll get a better answer. Please remember to mark solutions once you have the information you need. Expand this signature for common PC building advice, a short bio and a list of my components.

 

Common build advice:

1) Buy the cheapest (well reviewed) motherboard that has the features you need. Paying more typically only gets you features you won’t use. 2) only get as much RAM as you need, getting more won’t (typically) make your PC faster. 3) While I recommend getting an NVMe drive, you don’t need to splurge for an expensive drive with DRam cache, DRamless drives are fine for gamers. 4) paying for looks is fine, just don’t break the bank. 5) Tower coolers are usually good enough, unless you go top tier Intel or plan on OCing. 6) OCing is a dead meme, you probably shouldn’t bother. 7) "Bottlenecks" rarely matter and "Future-proofing" is a myth. 8) AIOs don't noticeably improve performance past 240mm and don't improve at all past 360mm. 9) RTFM.

 

Useful Websites:

https://www.productchart.com - helps compare monitors, https://uk.pcpartpicker.com - makes designing a PC easier.

 

Bio:

He/Him - I'm a PhD student working in the fields of reinforcement learning and traffic control. PCs are one of my hobbies and I've built many PCs and performed upgrades on a few laptops (for myself, friends and family). My personal computers include 4 windows (10/11) machines and a TrueNAS server (and I'm looking to move to dual booting Linux Mint on my main machine in future). Aside from computers, I also dabble in modding/homebrew retro consoles, support Southampton FC, and enjoy Scuba Diving and Skiing.

Fun Facts

1) When I was 3 years old my favourite toy was a scientific calculator. 2) My father is a British Champion ploughman in the Vintage Hydraulic Class. 3) On Speedrun.com, I'm the world record holder for the Dream Bobsleigh event on Mario & Sonic at the Olympic Winter Games 2010.

 

My Favourite Games: World of Tanks, Runescape, Subnautica, Metroid (Fusion and Dread), Spyro: Year of the Dragon (Original and Reignited Trilogy), Crash Bash, Mario Kart Wii, Balatro

 

My Computers: Primary: My main gaming rig - https://uk.pcpartpicker.com/user/will0hlep/saved/NByp3C Second: Hosts Discord bots as well as a Minecraft and Ark server, and also serves as a reinforcement learning sand box - https://uk.pcpartpicker.com/user/will0hlep/saved/cc9K7P NAS: TrueNAS Scale NAS hosting SMB shares, DDNS updater, pi-hole, and a Jellyfin server - https://uk.pcpartpicker.com/user/will0hlep/saved/m37w3C Foldatron: My folding@home and BOINC rig (partially donated to me by Folding Team Leader GOTSpectrum) - Mobile: Mini-ITX gaming rig for when I'm away from home -

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Posted

Sounds like motherboard to me.

 

Have you tried replacing the motherboard yet? 

 

Is it one of the ASUS X670Es from the initial launch? ASUS had a ton of issues with their X670 and X670E boards at launch, they were cooking processors and everything.

 

If you have not tried a different motherboard yet that would be my recommendation.

Main Desktop: CPU - i9-14900k | Mobo - Gigabyte Z790 Aorus Elite AX | GPU - PNY Gaming OC RTX 5080 16GB | RAM - Corsair Vengeance Pro RGB 64GB 6400mhz | AIO - Arctic Liquid Freezer III 360mm | PSU - Corsair RM1000X | Case - Hyte Y40 - White | Storage - Samsung 980 Pro 1TB Nvme /  Sabrent Rocket 4 Plus 4TB Nvme / Samsung 970 EVO Plus 2TB Nvme / Samsung 870 EVO 4TB SSD / Samsung 870 QVO 2TB SSD/ Samsung 860 EVO 500GB SSD|

 

TV Streaming PC: Intel Nuc CPU - i7 13th Gen | RAM - 16GB DDR4 3200mhz | Storage - Crucial P3 Plus 1TB Nvme |

 

Phone: Samsung Galaxy S26 Ultra - Black 256GB |

 

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51 minutes ago, will0hlep said:

Have you tried using a different boot drive?

Also, looking it up in your motherboard manual, the code "00" is marked as not in use, so that is very strange... Have you got the post code set to show temps in the bios? (see setting below) if yes, set it to post code only and see if it still gives "00" when it crashes.

 

image.png.30ac2d01c3a31ff946dd418897a6a237.png

I have always installed Windows on SSD. I can try installing it on HDD and see. I haven't tried another SSD or HDD. 
I adjusted the Q-CODE as you said. I will let you know if I see the same code.

Thank you for replied will0hlep

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9 minutes ago, SpookyCitrus said:

Sounds like motherboard to me.

 

Have you tried replacing the motherboard yet? 

 

Is it one of the ASUS X670Es from the initial launch? ASUS had a ton of issues with their X670 and X670E boards at launch, they were cooking processors and everything.

 

If you have not tried a different motherboard yet that would be my recommendation.

Yes I think initial launch. I bought the first x670e motherboard that arrived in the country. I sent the motherboard to the warranty service, and they insistently claimed that there is no issue and returned it to me. They are not willing to exchange it. In my opinion, they did not test it thoroughly enough. The problem sometimes occurs within the first 30 minutes, and sometimes after a few days of usage. It may not manifest during a few hours of any testing.
Unfortunately, I can't find another motherboard compatible with my components for testing purposes. I am trying to sending motherboard to warrant service again.

Thank you for replied SpookyCitrus

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