Hogwarts Legacy, Ray Tracing and DirectX Errors/Crashes

happysw · December 28, 2023

Hello everyone!

After many hours of troubleshooting I’ve decided it’s time to call on this forum for help.

I have built a new PC a couple of weeks ago, which ran perfectly fine up until now. Only been playing somewhat older titles on it (Red Dead 2 and Metro Exodus for example). I picked up Hogwarts Legacy recently and I have been getting frequent crashes to desktop, the error logs point to DXGI_ERROR_DEVICE_REMOVED and DXGI_ERROR_DEVICE_HUNG. The crashes basically only happen when coming in and out of cutscenes and conversations. Only had one (out of 15) during actual gameplay.

My specs are:

CPU: AMD Ryzen 7 7800X3D

Mobo: B650 GAMING PLUS WIFI

RAM: 2x 16GB G.Skill Flare EXPO X5 6000 CL32

GPU: NVIDIA RTX 4070 Founders Edition

PSU: Corsair RM850x

CPU Cooler: Thermalright Phantom Spirit 120 SE

OS: Windows 11 Pro 23H2

GPU Driver: 546.33

BIOS: 7E26v17

Game settings: Ultra Preset with RT Ultra, DLSS Quality at 1440p and Frame-Gen enabled.

I’ve done some digging and have tried the following (not necessarily in this order lol)

Checked temps: GPU/CPU temps never went above 70 degrees
Disabled any and all overlays completely. Steam, NVIDIA Experience, RTSS.
DDUed GPU driver and clean installed it again
Disabled EXPO
Disabled PBO
Reverted (teensy) GPU overclock
Increasing pagefile size
Verified game integrity
Checked RAM with TM5 and MemTest

I also tried playing with the game settings. I’ve now basically narrowed it down to: RT on (at any level) = Crashes galore with the aforementioned error in the logs & RT off = No crashes. No other setting seems to influence stability.

Now the big question for you guys: What the frick is going on? My running theories: