need help with computer crashing

[Andrew09180]

My computer frequently crashes when I'm playing games. I thought that it was because I was downloading/updating games in the background while I was gaming. Today it crashed on me while I was playing a game and I think it might be the hard drives. I downloaded Crystel Disk Mark to collect results for my drives, (I will attach all screenshots of the results for all my drives.) I would like some help with knowing if the drives are healthy. Is there a database where I can easily find average/healthy results?

 

Here are the specs of my PC just in case.

• i9 9900k
• 32 gb (2x8gb kit & 2x8bg kit) of G.SKILL Ripjaws 2133 MHz
• Radeon Rx 5500xt 8gb
• ASUS ROG Strix Z390-E Gaming motherboard
• MAINGEAR IGNITION 1200 Watt 80 Plus Platinum ATX Fully Modular Power Supply
• NZXT H5 Flow Tempered Glass ATX Mid-Tower Computer Case
• Cooler Master Hyper 212 CPU air cooler

Hard drives are as follows

• C drive - Samsung 980 SSD 500GB M.2 NVMe (only for Windows and programs like Chrome, steam, Battle Net, etc.)
• E drive - 1tb M.2 (can't find the name of the drive) (used for gaming)
• D drive - Seagate BarraCuda 1TB 5400 RPM SATA III 6Gb/s 2.5" (for gaming)
• Z drive - Seagate BarraCuda 4TB 5400 RPM SATA III 6Gb/s 3.5" (extra storage dump don't really use)

 

For the tests, I am running 5 tests, at 32Gib, at MB/s.

 

[leclod]

I bet on Ram.

You could try with 2 sticks for a while in A2 B2. 16GB is not bad most of the time.

You could try CrystalDiskInfo to rather check health of those drives.

Edited December 10, 2023 by leclod

[Mumintroll]

Troubleshoot your hardware.

Test the memory, download memtest and/or use Windows own memory test.

Check your harddrives and ssd, CrystalDiskInfo is good, if you use that app post some screenshots from it to here.

Check your temperatures on the cpu and gpu, while under load. That cpu is an i9, could get hot if you haven't changed thermal paste and cleaned your pc regurarly.

 

Check for anything weird in the event viewer.

Check for any warnings in the device manager.

Update your drivers.

[Whatisthis]

If the crashes are relatively frequent, just unplug the drives you don’t need, to test if it is a drive thing.

[Andrew09180]

On 12/10/2023 at 3:00 PM, Mumintroll said:

Troubleshoot your hardware.

Test the memory, download memtest and/or use Windows own memory test.

Check your harddrives and ssd, CrystalDiskInfo is good, if you use that app post some screenshots from it to here.

Check your temperatures on the cpu and gpu, while under load. That cpu is an i9, could get hot if you haven't changed thermal paste and cleaned your pc regurarly.

 

Check for anything weird in the event viewer.

Check for any warnings in the device manager.

Update your drivers.

I believe that I found the issue. I'll attach the screenshot as proof from Crystal disk info. I read on stellarinfo.com, the article titled How to Fix Reallocated Sector Count Warning, and it said,

 

"Essentially, the reallocated sector—also known as bad sector or bad block—is an area on the disk that is no longer safe to store data. When a system can’t read, write, or verify data stored at a particular sector, it marks the sector bad and reallocates or remaps the stored data to a reserved area (spare area) on the hard drive. The reserved area is set aside by the disk for normal operation of the drive and to prevent immediate data loss due to bad sectors."

 

I'll also attach a screenshot from the website. But from what I can tell my D drive is funked... 

 

Additionally, I ran the Windows memory test and it came back with no results, which I'm assuming meant the RAM was not bad. I also tried to update my drivers in the device manager and everything was up to date. So I think from this point forward I have a dead hard drive. I believe that the D drive is from 2016, so I can also assume that it has done its job and has died. 

I appreciate the help

 

[Mumintroll]

Yes it could be the cause of your pc crashing.

Is that the drive you have Windows installed on? Or your games?

 

Open a command prompt as admin and do two things.

chkdsk /F /R /X      on the drive that reports those errors. Might be some more errors on it that it hasn't found yet. This could take a long time and Windows will probably ask you to reboot and let it run it before logging into Windows.

sfc /scannow        when it's done with chkdsk, run this in admin command prompt to check if any Windows system files are corrupt.

 

Both things can take a long time.

After that see if it works better.

 

But probably it's time to think about a replacement for it.