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Random Crashes please help!

Mcdeath
By Mcdeath
in Troubleshooting
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Hello,

 

I have a Ryzen5600x on a Asus ROG Strix x570-i motherboard with 2x16GB RAM HyperX (HX432C16FBAK2).

For a GPU i have a 3070.

I used the pc mostly for content consumption and some lightweight games (Classic WOW, Overwatch, Heroes of the storm mostly lately). 

I have 2 1440p monitors, one is 60Hz and the other one 165Hz with GSync.

 

Often i get crashes in game, which restart the PC without any notice nor even a blue screen (rarely instead it freezes and i have to use the reset switch).

I have seen that the crash happens more often when i play Hots and I have some stream/youtube playing on the other monitor.
If i enable only one of the monitors and do nothing on the browser, it still happens, but way more rarely. 

 

After lots of frustrations I thought I would start trying to figure out the root cause and the easiest part to change its configuration and check is the RAM.

So I removed one of the RAM sticks from the board and that crash stopped, i tried with the other stick instead to see if that was the faulty one and still the problem is not there. 

I moved sticks around to both slots (my MB has only 2) and it is still working with 1 stick in either configuration. 

 

What can the problem be? Anyone has any idea what i should try next?

Is it the motherboard? The CPU memory controller? 
Any idea would be greatly appreciated!

 

Thank

Mcd

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13 minutes ago, Mcdeath said:

Hello,

 

I have a Ryzen5600x on a Asus ROG Strix x570-i motherboard with 2x16GB RAM HyperX (HX432C16FBAK2).

For a GPU i have a 3070.

I used the pc mostly for content consumption and some lightweight games (Classic WOW, Overwatch, Heroes of the storm mostly lately). 

I have 2 1440p monitors, one is 60Hz and the other one 165Hz with GSync.

 

Often i get crashes in game, which restart the PC without any notice nor even a blue screen (rarely instead it freezes and i have to use the reset switch).

I have seen that the crash happens more often when i play Hots and I have some stream/youtube playing on the other monitor.
If i enable only one of the monitors and do nothing on the browser, it still happens, but way more rarely. 

 

After lots of frustrations I thought I would start trying to figure out the root cause and the easiest part to change its configuration and check is the RAM.

So I removed one of the RAM sticks from the board and that crash stopped, i tried with the other stick instead to see if that was the faulty one and still the problem is not there. 

I moved sticks around to both slots (my MB has only 2) and it is still working with 1 stick in either configuration. 

 

What can the problem be? Anyone has any idea what i should try next?

Is it the motherboard? The CPU memory controller? 
Any idea would be greatly appreciated!

 

Thank

Mcd

Latest Bios?

Latest chipset drivers?

Multiplane Overlay MPO disabled?

M.S.C.E. (M.Sc. Computer Engineering), IT specialist in a hospital, 32+ years of gaming, 20+ years of computer enthusiasm, Geek, Trekkie, anime fan

  • Main PC: AMD Ryzen 7 5800X3D - EK AIO 360 D-RGB - Arctic Cooling MX-4 - Asus Prime X570-P - 4x8GB DDR4 3200 HyperX Fury CL16 - Sapphire AMD Radeon 6950XT Nitro+ - 1TB Kingston Fury Renegade - 2TB Kingston Fury Renegade - 512GB ADATA SU800 - 960GB Kingston A400 - Seasonic PX-850 850W  - custom black ATX and EPS cables - Fractal Design Define R5 Blackout - Windows 11 x64 23H2 - 3 Arctic Cooling P14 PWM PST - 5 Arctic Cooling P12 PWM PST
  • Peripherals: LG 32GK650F - Dell P2319h - Logitech G Pro X Superlight with Tiger Ice - Madlions MAD 68HE Pro - EndGame Gear MPC890 - Genius HF 1250B - Akliam PD4 - Sennheiser HD 560s - Tripowin Vivace - Simgot EM6L - Truthear Zero - QKZ x HBB - 7Hz Salnotes Zero - Logitech C270 - Behringer PS400 - BM700  - Colormunki Smile - Speedlink Torid - Jysk Stenderup - LG 24x External DVD writer - Konig smart card reader
  • Laptop: Acer E5–575G-386R 15.6" 1080p (i3 6100U + 12GB DDR4 (4GB+8GB) + GeForce 940MX + 256GB nVME) Win 10 Pro x64 22H2 - Logitech G305 + AAA Lithium battery
  • Networking: Asus TUF Gaming AX6000 - Huawei OptiXstar EG8145X6-10 - 1000/500 Mbps fiber optic Internet access
  • TV and gadgets: TCL 50EP680 50" 4K LED + Sharp HT-SB100 75W RMS soundbar - Samsung Galaxy Tab A8 10.1" - OnePlus 13 16GB/512GB - OnePlus 9 256GB - Olymous Cameda C-160 - GameBoy Color - Miyoo A30 Spruce
  • Streaming/Server/Storage PC: AMD Ryzen 5 3600 - LC-Power LC-CC-120 - MSI B450 Tomahawk Max - 2x4GB ADATA 2666 DDR4 - 120GB Kingston V300 - Toshiba DT01ACA100 1TB - Toshiba DT01ACA200 2TB - 2x WD Green 2TB - Sapphire Pulse AMD Radeon R9 380X - 550W EVGA G3 SuperNova - Chieftec Giga DF-01B - White Shark Spartan X keyboard - Roccat Kone Pure Military Desert strike - Logitech S-220 - Philips 226L
  • Livingroom PC (dad uses): AMD FX 8300 - Arctic Freezer 64 - Asus M5A97 R2.0 Evo - 2x4 GB DDR3 1833 Kingston - MSI Radeon HD 7770 1GB OC - 120GB Adata SSD - 500W Fractal Design Essence - DVD-RW - Samsung SM 2253BW - Logitech G710+ - wireless vertical mouse - MS 2.0 speakers
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When you changed your RAM configuration you probably automatically got rid of RAM settings in bios. I believe I have same or same dram chips in my server and XMP profile was not stable for me at all, I had to manually overclock the rams and manually tighten timings myself to get it to be stable.

mY sYsTeM iS Not pErfoRmInG aS gOOd As I sAW oN yOuTuBe. WhA t IS a GoOd FaN CuRVe??!!? wHat aRe tEh GoOd OvERclok SeTTinGS FoR My CaRd??  HoW CaN I foRcE my GpU to uSe 1o0%? BuT WiLL i HaVE Bo0tllEnEcKs? RyZEN dOeS NoT peRfORm BetTer wItH HiGhER sPEED RaM!!! dId i WiN teH SiLiCON LotTerrY? yOu ShoUlD dEsHrOuD uR GPU. my SYstEm iS UNDerPerforMiNg iN WarzONE. can mY Pc Run WiNdOwS 11 ?? woUld BaKInG MY GRaPHics card fIX it? MultimETeR TeSTiNG!! aMd'S GpU DrIvErS aRe as goOD aS NviDia's YOU SHoUlD oVERCloCk yOUR ramS To 5000C18! jellYfIn Client siDE TRanscoDinG

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15 minutes ago, 191x7 said:

Latest Bios?

Latest chipset drivers?

Multiplane Overlay MPO disabled?

I haven't updated the Bios in a long time. 
For the chipset the version in Device Manager doesn't match at all what ASUS has in their support page of the MB.
I have in AMD SMBus driver version 5.12.0.38 and in the website it is V4.07.13.2243
No idea what MPO is or where to set it or check what it is set to, so the default? 

Sorry if i m not helping much. Do you think updating Bios and drivers might fix this ? 

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20 minutes ago, Levent said:

When you changed your RAM configuration you probably automatically got rid of RAM settings in bios. I believe I have same or same dram chips in my server and XMP profile was not stable for me at all, I had to manually overclock the rams and manually tighten timings myself to get it to be stable.

That doesn't look to be the case. In Windows i could see 3200 as its speed even after removing one stick. 
Should i disable XMP and see if that fixes it with 2 sticks? Might be a stability issue as you say. In that case would you suggest a RAM update?

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50 minutes ago, Mcdeath said:

Sorry if i m not helping much. Do you think updating Bios and drivers might fix this ? 

Yes.

 

Btw this is the latest AMD Chipset driver:

https://www.amd.com/en/support/chipsets/amd-socket-am4/x570

5.08.02.027

 

And the Bios versions...

https://rog.asus.com/motherboards/rog-strix/rog-strix-x570-i-gaming-model/helpdesk_bios/

M.S.C.E. (M.Sc. Computer Engineering), IT specialist in a hospital, 32+ years of gaming, 20+ years of computer enthusiasm, Geek, Trekkie, anime fan

  • Main PC: AMD Ryzen 7 5800X3D - EK AIO 360 D-RGB - Arctic Cooling MX-4 - Asus Prime X570-P - 4x8GB DDR4 3200 HyperX Fury CL16 - Sapphire AMD Radeon 6950XT Nitro+ - 1TB Kingston Fury Renegade - 2TB Kingston Fury Renegade - 512GB ADATA SU800 - 960GB Kingston A400 - Seasonic PX-850 850W  - custom black ATX and EPS cables - Fractal Design Define R5 Blackout - Windows 11 x64 23H2 - 3 Arctic Cooling P14 PWM PST - 5 Arctic Cooling P12 PWM PST
  • Peripherals: LG 32GK650F - Dell P2319h - Logitech G Pro X Superlight with Tiger Ice - Madlions MAD 68HE Pro - EndGame Gear MPC890 - Genius HF 1250B - Akliam PD4 - Sennheiser HD 560s - Tripowin Vivace - Simgot EM6L - Truthear Zero - QKZ x HBB - 7Hz Salnotes Zero - Logitech C270 - Behringer PS400 - BM700  - Colormunki Smile - Speedlink Torid - Jysk Stenderup - LG 24x External DVD writer - Konig smart card reader
  • Laptop: Acer E5–575G-386R 15.6" 1080p (i3 6100U + 12GB DDR4 (4GB+8GB) + GeForce 940MX + 256GB nVME) Win 10 Pro x64 22H2 - Logitech G305 + AAA Lithium battery
  • Networking: Asus TUF Gaming AX6000 - Huawei OptiXstar EG8145X6-10 - 1000/500 Mbps fiber optic Internet access
  • TV and gadgets: TCL 50EP680 50" 4K LED + Sharp HT-SB100 75W RMS soundbar - Samsung Galaxy Tab A8 10.1" - OnePlus 13 16GB/512GB - OnePlus 9 256GB - Olymous Cameda C-160 - GameBoy Color - Miyoo A30 Spruce
  • Streaming/Server/Storage PC: AMD Ryzen 5 3600 - LC-Power LC-CC-120 - MSI B450 Tomahawk Max - 2x4GB ADATA 2666 DDR4 - 120GB Kingston V300 - Toshiba DT01ACA100 1TB - Toshiba DT01ACA200 2TB - 2x WD Green 2TB - Sapphire Pulse AMD Radeon R9 380X - 550W EVGA G3 SuperNova - Chieftec Giga DF-01B - White Shark Spartan X keyboard - Roccat Kone Pure Military Desert strike - Logitech S-220 - Philips 226L
  • Livingroom PC (dad uses): AMD FX 8300 - Arctic Freezer 64 - Asus M5A97 R2.0 Evo - 2x4 GB DDR3 1833 Kingston - MSI Radeon HD 7770 1GB OC - 120GB Adata SSD - 500W Fractal Design Essence - DVD-RW - Samsung SM 2253BW - Logitech G710+ - wireless vertical mouse - MS 2.0 speakers
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