Occasional crashes (fatal DirectX error has occurred), purple artifacts

[Leychee]

Hello, I've been experiencing some random crashes in multiple games but I can't find a pattern.

I've started having these issues multiple months ago, but it's so random that I needed to test multiple games over several weeks just to see if the problem were the games or my hardware.

I see some AMD Adrenalin errors sometimes after the games crash, and my GPU settings reset (even though they're default most of the times).

 

- A fully modded Risk of Rain 2 (100 mods or so), no issue. I play a vanilla game a bit later, it crashes and until I restart my PC I see some purple artifacts all around the screen. Happened just once over 100-ish hours.

- I try Elden Ring and it crashes after 30 minutes, a few weeks later I play again and no issues whatsoever after 6 hours of playing.

- My main game is FFXIV, and this is the game where I get a lot of issues. Random crashes in mostly non populated areas, in the middle of a cutscene or anywhere else. There's no specific scenario, I could play for an entire week and have no issues, then out of the blue I get multiple crashes a day. The error I get most of the times is "A fatal DirectX error has occurred."

 

Before the games crash my PC freezes, the windows turn black and after a moment it stabilizes and I'm able to launch the game again, but not always. Sometimes I need to reset.

What I find weird is that there are times I have 3 games open plus a YouTube video or a stream and it's completely fine. But afaik these crashes happen mostly when I have nothing else opened, just the game and maybe Spotify on my second monitor.

 

Anyway, here's my rig: https://fr.pcpartpicker.com/user/Ley01/saved/FmsqHx

 

Any help is much appreciated, thank you in advance.

[Francy Alinston]

I had this same issue on my old card (GTX 2080 ti ) with AMD 3600x. 
similar issues so I did a few things to fix it, I don't quite remember which did the magic but if it helps you here they are.

• graphics driver reset win + ctrl + shift + B.
• I purged the graphics driver completely with the software "Revo Uninstaller" (no need to use this specific 
  software ) and restart then clean and install the driver.
•  removed the graphics card and carefully cleaned the port and gold pins on the card 
• I did a windows sfc scannow 
• replugged all PSU connectors 
   

 

[Leychee]

33 minutes ago, Francy Alinston said:

I had this same issue on my old card (GTX 2080 ti ) with AMD 3600x. 
similar issues so I did a few things to fix it, I don't quite remember which did the magic but if it helps you here they are.

• graphics driver reset win + ctrl + shift + B.
• I purged the graphics driver completely with the software "Revo Uninstaller" (no need to use this specific 
  software ) and restart then clean and install the driver.
•  removed the graphics card and carefully cleaned the port and gold pins on the card 
• I did a windows sfc scannow 
• replugged all PSU connectors 

Unfortunately I did all of that, thanks for your help!

[Francy Alinston]

40 minutes ago, Leychee said:

Unfortunately I did all of that, thanks for your help!

Did you try connecting GPU to a separate PSU?

[Leychee]

10 minutes ago, Francy Alinston said:

Did you try connecting GPU to a separate PSU?

I don't have another PSU, but I guess that could be the issue. If it is I'll get a new one since 700W is probably not optimal.

[Whatisthis]

Download gpu-z and run it while you play a game. It will give readouts of all the voltages and the throttling reasons. Good for troubleshooting.

 

Post a screenie of the graphs after a couple minutes of playing a game.

[Leychee]

19 hours ago, Whatisthis said:

Download gpu-z and run it while you play a game. It will give readouts of all the voltages and the throttling reasons. Good for troubleshooting.

 

Post a screenie of the graphs after a couple minutes of playing a game.

 

Here you go! Playing FFXIV.

[Whatisthis]

 Nothing stands out there.

 

im going to guess psu issue as that card is drawing a steady 350w and will have transient spikes to 500w+. 
 

You can use hwinfo to get a log of all of your system sensors. I’d pay particular attention to voltages coming out of the psu.

[Leychee]

4 hours ago, Whatisthis said:

 Nothing stands out there.

 

im going to guess psu issue as that card is drawing a steady 350w and will have transient spikes to 500w+. 
 

You can use hwinfo to get a log of all of your system sensors. I’d pay particular attention to voltages coming out of the psu.

That definitely makes sense, thank you.

I'll finally upgrade my PSU then, I must admit that I was very lucky to be able to run anything at all with 700W.