Order shipping canceled?

[Battlekeeper]

Hello! I was looking at my order on lttstore.com and it says "Confirmed August 11" and "On its way" on lttstore.com (when I click the profile button in the upper right) but on wizmo, UPS, and in the shop app on my phone it says canceled so im not quite sure why, I didn't canceled it and I certainly still want my very high quality ltt backpack for college

Here is stays on its way (also says so when I click the order)

And here it says canceled (Tracking number removed for privacy)

Is this something I should be concerned about?

Thanks!

[just a normal guy]

I order a water bottle last week its currentrly in LA, 

I think you can give them an email. They have a rough week, i can imagin,

[Skiiwee29]

You will need to ask lttstore.com support to inquire. 

[Battlekeeper]

Okay thank you!

[Loopers]

Big order too. IF you don't mind updating the thread once you find out what happened, that would be great. I recently picked up the backpack. It arrived, but I'd be irritated seeing that considering how slow they are to ship out. lol

[LogicalDrm]

There was thread a month ago about similar thing. According to it, it's likely that it will arrive in multiple packages and Wizmo system (or the partner they use) cannot handle having multipart shipments.

 

[Adam Pilolla]

On 8/19/2023 at 9:23 AM, LogicalDrm said:

There was thread a month ago about similar thing. According to it, it's likely that it will arrive in multiple packages and Wizmo system (or the partner they use) cannot handle having multipart shipments.

 

This is most likely the case, especially if OP's order contains a backpack. If OP contacts support we should be able to get the two tracking numbers that his order was parted out into.

 

The issue is caused when the warehouse doesn't notice there's a backpack in the order until after the first label is printed. That label must then be cancelled and two more are created in its place, but the warehouse has no way to send you new shipping confirmations. We're working with them to see if there's a better method because we agree this is confusing.