Diagnosing Hardware issue

[Alcartez]

I've been using my MSI GF63 8RD laptop for 5 years , it's been showing a DX Device hung/removed error every time I play a video game for a brief period of time. I figured it was a thermal issue , so I replaced my laptop fan and had it serviced a month ago. The problem remained. I diagnosed my system with dxdiag , uninstalled windows and reinstalled it several times. I ran Intel CPU diagnostics , I used Windows Memory Diagnostics , there was no error. Even after running games at low settings and thermals being at around 50 - 60 degrees , the games still crash. 

 

Laptop Specs : 

Model : MSI GF63 8RD

CPU :  i7-8750H @ 2.20GHz , 6 Cores , 12 Logical Processor(s)

GPU :  NVIDIA Geforce GTX 1050 Ti with Max-Q Design

RAM : 8 GB (Single Stick)

OS : Windows 11

[Guest]

what game are you playing? from what i see this issue appear when the driver is not compatible with the game

https://www.makeuseof.com/windows-dxgi-error-device-hung-error/
try the guide number 8 on this website, editing the regedit

most of the tutorial seems to lead to this method

[Alcartez]

41 minutes ago, Chris2002 said:

what game are you playing? from what i see this issue appear when the driver is not compatible with the game

https://www.makeuseof.com/windows-dxgi-error-device-hung-error/
try the guide number 8 on this website, editing the regedit

most of the tutorial seems to lead to this method

I will try it and let you know. Meanwhile , I'll also set up MSI Afterburner monitoring. 

[Alcartez]

I edited the registry and put DWORD TdrLevel to 0 . I played Deep Rock Galactic and it crashed after 3 mins. Here's the Afterburner log , I don't understand it. The crash happed at 8:15pm. 

HardwareMonitoring.hml