onboard audio issues

[keijo0]

Hi, so i recently changed my motherboard and cpu and with the new setup ive been having onboard audio issues, other ear is only playing the audio and static noise on the other one.

 

i have not been able to find any fixes for this, i tried updating my bios but that did not do anything.

 

 

ryzen 9 3900X 1.25v 38x

asus tuf gaming b550 plus

 

[filpo]

1 minute ago, keijo0 said:

Hi, so i recently changed my motherboard and cpu and with the new setup ive been having onboard audio issues, other ear is only playing the audio and static noise on the other one.

 

i have not been able to find any fixes for this, i tried updating my bios but that did not do anything.

 

 

ryzen 9 3900X 1.25v 38x

asus tuf gaming b550 plus

 

this may be a problem with your headphones which are? Also what ports have you plugged in your jack?

[Needfuldoer]

Is this only on your front panel connector, or is it also happening on the motherboard's built-in audio connectors? If this is on your front panel, are you sure you have the correct connector plugged into the correct header, and that it's aligned the way it should be?

 

Do those headphones work properly on another known working device? Do other headphones work on that same connector on your PC, or do they have the same symptoms?

 

Are you sure your audio cable's plugged in all the way?

 

Are you running the latest audio drivers ASUS hosts for your new motherboard?

 

https://www.asus.com/motherboards-components/motherboards/tuf-gaming/tuf-gaming-b550-plus/helpdesk_download/?model2Name=TUF-GAMING-B550-PLUS

[keijo0]

5 minutes ago, filpo said:

this may be a problem with your headphones which are? Also what ports have you plugged in your jack?

tripowin olina

i have them plugged in rear end io port (green one)

 

worth to note that the issue happens with other headphones aswell

[keijo0]

I did not have this issue with my previous cpu and motherboard, the headphones were working fine and they still work fine on all my other devices

[keijo0]

2 minutes ago, Needfuldoer said:

Is this only on your front panel connector, or is it also happening on the motherboard's built-in audio connectors? If this is on your front panel, are you sure you have the correct connector plugged into the correct header, and that it's aligned the way it should be?

 

Do those headphones work properly on another known working device? Do other headphones work on that same connector on your PC, or do they have the same symptoms?

 

Are you sure your audio cable's plugged in all the way?

 

Are you running the latest audio drivers ASUS hosts for your new motherboard?

 

https://www.asus.com/motherboards-components/motherboards/tuf-gaming/tuf-gaming-b550-plus/helpdesk_download/?model2Name=TUF-GAMING-B550-PLUS

motherboards built in audio connectors, and i tried installing that realtek driver and it did not help.

[keijo0]

The only way i can get proper audio working with my setup at the moment is using bluetooth headphones.

[mariushm]

Plug the headphones in the other audio jacks ... modern sound cards have auto detection and will detect you plugged headphones. 

The green jack in theory has better quality (lower noise floor, higher amplification if the motherboard has an extra headphone amplifier chip) but it would still be good enough with the other jacks.

If they work the same in other jacks, it's probably a fault in the motherboard. If it works fine, probably bad audio jack or maybe that optional headphone amplifier or whatever the motherboard has may be bad. 

I wouldn't rule out completely the software (operating system, driver, could cause such issue but very unlikely)

[191x7]

24 minutes ago, keijo0 said:

The only way i can get proper audio working with my setup at the moment is using bluetooth headphones.

Have you tried any other headphones/iems or speakers connected to the same PC same audio port?

 

It might be the PSU or even the power (wall) socket.

[keijo0]

3 minutes ago, 191x7 said:

Have you tried any other headphones/iems or speakers connected to the same PC same audio port?

 

It might be the PSU or even the power (wall) socket.

Yes and the same thing happens on all of the headphones.

its outputting static noise as soon as the headphones get connected to the jack no matter if any audio is playing, if i play audio/vidoe the noise becomes more frequent and louder

[keijo0]

13 minutes ago, mariushm said:

Plug the headphones in the other audio jacks ... modern sound cards have auto detection and will detect you plugged headphones. 

The green jack in theory has better quality (lower noise floor, higher amplification if the motherboard has an extra headphone amplifier chip) but it would still be good enough with the other jacks.

If they work the same in other jacks, it's probably a fault in the motherboard. If it works fine, probably bad audio jack or maybe that optional headphone amplifier or whatever the motherboard has may be bad. 

I wouldn't rule out completely the software (operating system, driver, could cause such issue but very unlikely)

none of other the jacks in the rear io output anything, i may be missing something here however

 

edit: there is static noise in 1 other jack in the rear io also.

 

i have tried installing all the software on the motherboard page for windows and no help there.

the same audio issues persist on linux.

[mariushm]

Once you plug the headphones in another jack, you can go in the software that comes with the sound card  or somewhere in control panel , sound settings and specify the role of that audio jack

On my computer, I open the Realtek application by typing "realtek audio console" in the search box , because I don't remember the menu location and can't be bothered... it looks like this : 

 

 

If I click on Device Advanced settings, I get this ... so I can go on the green jack and select something else. Same for the orange and gray (I have a 5.1 speaker system)

 

You have an Asus motherboard - they like to rebrand the realtek audio chips as S1200 or S1220, so the application may be called something else, not "realtek audio console" 

 

 

[191x7]

31 minutes ago, keijo0 said:

Yes and the same thing happens on all of the headphones.

its outputting static noise as soon as the headphones get connected to the jack no matter if any audio is playing, if i play audio/vidoe the noise becomes more frequent and louder

 

Is that with the volume on 100% in Windows?

 

Do you have a USB-C to 3.5mm active adapter to try with, maybe a DAC/AMP?

 

Can you try the PC on a different wall outlet with a different power strip?

[keijo0]

3 minutes ago, 191x7 said:

 

Is that with the volume on 100% in Windows?

 

Do you have a USB-C to 3.5mm active adapter to try with, maybe a DAC/AMP?

 

Can you try the PC on a different wall outlet with a different power strip?

0-100% doesnt change the loudness of the static noise

 

i may have some usb adapter somewhere

 

not easily doable.

----

 i recorded a short maybe confusing video but i found out something that i think may be abnormal but u guys are the experts

 

audio important

[keijo0]

If someone here knows whats going on here i would appreciate the help very much.

 

im thinking of contacting the reseller and getting the board rma'd

[191x7]

23 minutes ago, keijo0 said:

0-100% doesnt change the loudness of the static noise

 

i may have some usb adapter somewhere

 

not easily doable.

----

 i recorded a short maybe confusing video but i found out something that i think may be abnormal but u guys are the experts

 

audio important

 

video.mov 5.52 MB · 0 downloads

I believe it might be voltage on the ground pin in the wall socket or a faulty power strip.

Voltage on GND would travel through the PSU to the board and from there to everything that uses the GND.

[keijo0]

I found out that as soon as i start a display server on linux (wayland on xorg) the noise appears again but it doesnt do that in the tty.

odd behavior.

 

 

^^ i haven't had issues with this power strip before and i did try another one, powerstrip and wall outlet. Those did not help.