Help with front USB headers

[AFB_MD]

Hi. I bought a new case (Corsair 4000D) and motherboard (TUF B550) and the case comes with front USB C and USB A ports, but the motherboard doesn't have a native USB C header. I thought getting a Y splitter for the USB 3.0 header + an adaptor from USB 3.0 to USB C would fix everything, but it isn't working. I plugged the Y splitter to the mobo in its USB3.0 header, then the case's USB A and USB C cables to each side (with an USB3.0 A to USB C addapter for the latter) and tryed them but the PC doesn't recognize any devices properly. That is it recognizes something's been connected, but tags it as if it was malfunctioning, in either port on the front panel. I've already tried trying device manager to disable/re-enable, uninstall and update those devices and look for hardware changes. Nothing. This is only affecting the front panel usb ports; mobo I/O ports work normally (even with the same usb devices i'm testing the front panel ports). 

 

 

System details:

 

Windows 10 pro

Ryzen 9 5900x

Asus TUF B550-plus wifi (bios 2803)

32 gb hyperx fury ddr4 3200mhz ram

gpu Rx 5700 XT red devil

boot drive: pcie m.2 gen 3 500 gb

other storage: 1 x gen 4 pcie m.2 (1 tb) and 2 x hdd (2+2 tb)

psu corsair rm750x

case: corsair 4000d airflow

 

[FI Fheonix]

Just now, AFB_MD said:

Hi. I bought a new case (Corsair 4000D) and motherboard (TUF B550) and the case comes with front USB C and USB A ports, but the motherboard doesn't have a native USB C header. I thought getting a Y splitter for the USB 3.0 header + an adaptor from USB 3.0 to USB C would fix everything, but it isn't working. I plugged the Y splitter to the mobo in its USB3.0 header, then the case's USB A and USB C cables to each side (with an USB3.0 A to USB C addapter for the latter) and tryed them but the PC doesn't recognize any devices properly. That is it recognizes something's been connected, but tags it as if it was malfunctioning, in either port on the front panel. I've already tried trying device manager to disable/re-enable, uninstall and update those devices and look for hardware changes. Nothing. This is only affecting the front panel usb ports; mobo I/O ports work normally (even with the same usb devices i'm testing the front panel ports). 

 

 

System details:

 

Windows 10 pro

Ryzen 9 5900x

Asus TUF B550-plus wifi (bios 2803)

32 gb hyperx fury ddr4 3200mhz ram

gpu Rx 5700 XT red devil

boot drive: pcie m.2 gen 3 500 gb

other storage: 1 x gen 4 pcie m.2 (1 tb) and 2 x hdd (2+2 tb)

psu corsair rm750x

case: corsair 4000d airflow

 

Look at your Motherboard manual and see if  you have everything wired correctly.

[Harmsway1283]

Are they recognized by your system if you plug them straight into the USB3 header?