Unknown USB Device (Device Descriptor Request Failed)

[paulyron]

Dell XPS 15 9520.  Windows 11 Pro

 

 

 

What is the usb malfunction I have when I get that message on bottom right corner?

 

 

I then heard a sound and got a message on the bottom right corner that a usb drive has malfunctioned?  I see that message almost everytime now after I shut it down and start laptop each time?  I have laptop charger connected to thunderbolt4 port.  I have usb-c to displayport connected to the second thunderbolt 4 port as normal.  The usb-c port, I have the Dell 20A 2 in 1 Adapter as I usually do which connects the hdmi to dvi cable for the 24' asus monitor which is having these issues... and the usb port I connect that sabrent 4 port usb hub to it to give me more usb ports.  I only have wireless mouse usb and wired keyboard connected to it. 

 

 

It's under Universal Serial Bus Controllers and shows as

 

 

Unknown USB Device (Device Descriptor Request Failed)

 

 

Shows in detail

 

 

General Tab

 

 

Device Type:  Universal Serial Bus controllers

 

Manufacturer:  Standard USB Host Controller

 

Location:  Port_#0001.Hub_#0002

 

 

Device Status

 

Windows has stopped this device because it has reported problems (Code 43)

 

A request for the USB device descriptor failed.

 

 

 

Driver Tab 

 

 

Unknown USB Device (Device Descriptor Reported Failed)

 

 

And all those things with microsoft and dates

 

 

 

Details Tab

 

Unknown USB Device (Device Descriptor Reported Failed)

 

Property

 

Device Description

 

 

Unknown USB Device (Device Descriptor Reported Failed)

 

 

 

Events Tab

 

Unknown USB Device (Device Descriptor Reported Failed)

 

 

Time Stamp        Device Description

 

Time Now           Device configured (usb.inf)

Time Now           Device not started

 

 

Information

 

Device USB/VID_0000&PID_0002/5&2cb48be1&0&1 was configured.

 

Driver Name:  usb.inf

Class Guid:  (36xxxxxxxxxxxxxxx)

Driver Date:  2006

Driver Version:  10.0.xxxxxxxx

Driver Provider:  Microsoft

Driver Section:  BADDEVICE.Dev.NT

Driver Rank:  0xFF0000

Matching device id:  USB/DEVICE_DESCRIPTOR_FAILURE

Device Updated:  false

Parent Device:  USB/ROOT_HUB30/xxxxxxxxxxxxxxx

 

 

 

My wireless mouse works and the wired keyboard works as I have those plugged into the sabrent 4 port hub.  So it is possible the other 2 usb ports on the port hub is bad or 1 of it is bad which is what this means? 

[kb5zue]

You might try the process of elimination in trying to figure out which item is the beast causing the issue.  The first thing I would try would be to take the Sabrent usb hub out of the picture.  Since the keyboard has a cable, plug it into the back of the computer and the mouse is bluetooth cordless so put the bluetooth dongle into the motherboard as well.

 

I have a wired keyboard (Corsair) and a bluetooth mouse (Logitech) so the conditions are the same.  Just try to remove as many "links" in the chain to see if one of them takes care of the problem.

 

One of the things that I did that helped my system was after removing the usb-hub, I replaced it with a pcie card inside the machine.  I found a card at NewEgg that has/had 7 usb-2 (blue) connections on it.  Working around those 7 usb-2 slots took care of the beeping noise that I had and I was able to get rid of the Sabrent hub.  Doing that took care of all my usb issues.

 

Good Luck

 

PS.  Of course, you probably won't need 7 slots but there are also cards with 2,3,4, and 5.  And they are all relatively inexpensive.

 

[paulyron]

I am using a laptop and not a desktop.  I need a port hub because the xps 15 9520 has 0 usb-a ports.

[heimdali]

Why would you connect a display port output to an USB C port and then connect the display port to a thunderbold port?  That doesn't sound normal at all.

 

The error message tells you that you have connected an unknown USB device.  Try to figure out which one it is by disconnecting them one after the other, or by disconnecting all and plugging them back in one after the other until the error message shows up.  Once you know which one it is, you can keep it disconnected.

 

[paulyron]

Anyone?