Computer power cycles on game Launch

[gibbynator]

Os: Windows 11 Home

Storage: Samsung 970 evo ssd

Cpu: Amd ryzen 5 5600x

Mobo: Asus B550-F Gaming (Wifi)

Ram: Trident Z 3600mhz 8gbx4

Gpu: Gtx 970 Asus Strix

PSU: Corsair RM750

Case: Phantkes P500a

This is my friend's computer that I help build. We have almost identical builds, only differences being Mobo, Ram, and PSU.

 

Whenever my friend launches a game for the first time it plays. Maybe for 5min, maybe for 5 hours but for the most part it works. But when he goes back to replay that game or after playing it for a bit it hard resets his computer. (RGB fans for case, rgb for Ram, rgb for mobo, cpu fan all stay on. Keyboard, mouse, monitor appear to lose signal/turn off and mobo goes through boot cycle)

 

Sometimes windows gives an error on restart asking to do repair. Sometimes it just boots back up to login.

 

He has had this issue since playing Lostark for the first time when it was in alpha. Elden Ring, vermintide 2, and sometimes league of legends will cause the crash. All blizzard games, slay the spire, and skyrim don't cause the crash.

 

We have tried swapping psu, gpu, Ram, ssd, windows reinstall, mobo factory reset, swapping from windows 10 to 11, trying a different gpu slot on mobo, and probably a bunch of other stuff I don't remember anymore since first trying solve this issue. Over heating also doesn't seem to be the issue when playing games that don't cause crashing, cpu Temps stay around 50°c and Gpu around that as well.

 

Pretty much at my wits end, any other ideas would be great.

[Mojo-Jojo]

Seems like you have tried pretty much anything.

 

Two questions:

1. You say you've tried swapping Windows 10 / Windows 11. Does this mean you've tried a clean reinstall of the OS or did you do an in-place upgrade? So in other words my question is: have you tried a clean OS install? I reread your post and just now noticed you tried a reinstall. nvm.

2. Have you tried another electrical socket, maybe in a different room, different extension cord (If applicable), different PSU cable?

[Bad5ector]

22 minutes ago, gibbynator said:

Sometimes windows gives an error on restart asking to do repair. Sometimes it just boots back up to login.

Sounds like you might have a bad drive / SSD.

[Mojo-Jojo]

4 minutes ago, Bad5ector said:

Sounds like you might have a bad drive / SSD.

They've already done an SSD swap.

 

The only components that haven't been swapped / ruled out is CPU, MoBo or something external to the system.

[Bad5ector]

1 minute ago, Mojo-Jojo said:

They've already done an SSD swap.

So they did.

 

31 minutes ago, gibbynator said:

We have tried swapping psu, gpu, Ram, ssd, windows reinstall, mobo factory reset, swapping from windows 10 to 11

Though, I am not clear on what they mean by swapped SSDs. I am assuming that a fresh install was done after the swap? Or just booted to whatever Windows was installed on the SSD?

 

Are there an HDDs in the system that are being used as storage for games or is it all on SSD?

 

But assuming they did all the proper steps, looks to be leaning towards CPU / Mobo... and given the track record of AMD CPUs lately, wouldn't surprise me if it was the culprit.

[gibbynator]

14 minutes ago, Mojo-Jojo said:

Seems like you have tried pretty much anything.

 

Two questions:

1. You say you've tried swapping Windows 10 / Windows 11. Does this mean you've tried a clean reinstall of the OS or did you do an in-place upgrade? So in other words my question is: have you tried a clean OS install? I reread your post and just now noticed you tried a reinstall. nvm.

2. Have you tried another electrical socket, maybe in a different room, different extension cord (If applicable), different PSU cable?

I have had the same crash a different house so definitely not the outlet unfortunately.

[gibbynator]

5 minutes ago, Bad5ector said:

So they did.

 

Though, I am not clear on what they mean by swapped SSDs. I am assuming that a fresh install was done after the swap? Or just booted to whatever Windows was installed on the SSD?

 

Are there an HDDs in the system that are being used as storage for games or is it all on SSD?

 

But assuming they did all the proper steps, looks to be leaning towards CPU / Mobo... and given the track record of AMD CPUs lately, wouldn't surprise me if it was the culprit.

Swapping ssd as in removing the c drive (only ssd/hdd) and putting in a totally different drive, do a fresh Windows install and still had the same issue. Reformatted the old c drive and same issue as well.

[Bad5ector]

9 minutes ago, gibbynator said:

Swapping ssd as in removing the c drive (only ssd/hdd) and putting in a totally different drive, do a fresh Windows install and still had the same issue. Reformatted the old c drive and same issue as well.

Yeah, that rules out old OS in different hardware non-sense. How committed are you to finding the answer? Could always CPU swap...

 

Would be one more thing to rule out... leaving your options to basically mobo or external power issue.

[gibbynator]

38 minutes ago, Bad5ector said:

Yeah, that rules out old OS in different hardware non-sense. How committed are you to finding the answer? Could always CPU swap...

 

Would be one more thing to rule out... leaving your options to basically mobo or external power issue.

Yeah I was debating trying my cpu in his mobo but the fear of his mobo fubaring my cpu is what's kept me from doing it so far