Pc keeps restarting

[FatWatermelon68]

Specs: 

Cpu 5600x

gpu 1080ti

mobo msi mpg b550 gaming plus

Ssd samsung 970 2 tb 

ram 16 gb Corsair vengeance lpx

Psu Nzxt c750 

os win 11 pro

 

Issue:

I built a new pc yesterday and when I try to watch YouTube or play games independently it seems to work fine, but when I try to do both at the same time or basically have anything open in the background while playing a game, it restarts. no blue-screen, no obvious error, just black screen into restarts.
 

 

 

 

 

What I’ve tried:

 

Issue Started with fresh windows install with just steam so I don’t think it’s a software issue?
 

I thought it might have been temps but gpu temp is never above 60-65 degrees and cpu ranges from 65-90.
 

I thought it might have been the gpu so I switched it for my old rx 480, same issue.

 

I’ve used ddu to wipe drivers twice for both gpus same issue. 

 

I thought it might have been the psu so I switched it for my old 600w same issue.

 

I thought it might have been the ram, tried each stick, same issue.

I’ve tried running only one monitor and in different resolutions but same issue on both cards.
 

 

only other things I can think of is a bad cpu or mobo? Or am I missing something?

[Bombastinator]

2 hours ago, FatWatermelon68 said:

Specs: 

Cpu 5600x

gpu 1080ti

mobo msi mpg b550 gaming plus

Ssd samsung 970 2 tb 

ram 16 gb Corsair vengeance lpx

Psu Nzxt c750 

os win 11 pro

 

Issue:

I built a new pc yesterday and when I try to watch YouTube or play games independently it seems to work fine, but when I try to do both at the same time or basically have anything open in the background while playing a game, it restarts. no blue-screen, no obvious error, just black screen into restarts.
 

 

 

 

 

What I’ve tried:

 

Issue Started with fresh windows install with just steam so I don’t think it’s a software issue?
 

I thought it might have been temps but gpu temp is never above 60-65 degrees and cpu ranges from 65-90.
 

I thought it might have been the gpu so I switched it for my old rx 480, same issue.

 

I’ve used ddu to wipe drivers twice for both gpus same issue. 

 

I thought it might have been the psu so I switched it for my old 600w same issue.

 

I thought it might have been the ram, tried each stick, same issue.

I’ve tried running only one monitor and in different resolutions but same issue on both cards.
 

 

only other things I can think of is a bad cpu or mobo? Or am I missing something?

Re: issue started 

that makes me think it specifically could be a software issue.  Specifically something mangled in the reinstall.  If it involved opening the case at all there is also the possibility of some connection being partially pulled loose.

DDU is just a way to clean graphics driver installs without doing clean installs which would do the same thing but for everything not just the graphics drivers.  It’s a convenience thing for when you have to swap GPUs a lot. These symptoms are consistent with memory problems and power problems.  You’ve theoretically got more than enough wattage and  a power problem could only happen if the PSU was defective or had become so.  What model and how old is it?  As for memory problems the standard for that one is a couple full runs of memtest86.  It’s not super fast but at least it’s freeware. The other tests for memory and the memory test that is included with windows which is famously not so good and is prone to false negatives and the old school method of removing one dimm and seeing if the problem goes away (which can take a really long time) then swapping the dimms.  This particular thing runs on the very low probability of two dimms simultaneously developing a problem.  If there’s a booger in the memory it’s probably only one dimm. 

Edited July 19, 2022 by Bombastinator

[FatWatermelon68]

18 minutes ago, Bombastinator said:

Re: issue started 

that makes me think it specifically could be a software issue.  Specifically something mangled in the reinstall.  If it involved opening the case at all there is also the possibility of some connection being partially pulled loose.

DDU is just a way to clean graphics driver installs without doing clean installs which would do the same thing but for everything not just the graphics drivers.  It’s a convenience thing for when you have to swap GPUs a lot. These symptoms are consistent with memory problems and power problems.  You’ve theoretically got more than enough wattage and  a power problem could only happen if the PSU was defective or had become so.  What model and how old is it?  As for memory problems the standard for that one is a couple full runs of memtest86.  It’s not super fast but at least it’s freeware. The other tests for memory and the memory test that is included with windows which is famously not so good and is prone to false negatives and the old school method of removing one dimm and seeing if the problem goes away (which can take a really long time) then swapping the dimms.  This particular thing runs on the very low probability of two dimms simultaneously developing a problem.  If there’s a booger in the memory it’s probably only one dimm. 

The psu isn’t the issue It’s a brand new Nzxt 750w but I ruled that out by swapping in my old psu and the same issue happens. I ran the pc on each stick independently and the issue remains so I doubt it’s the ram but I’m going to swap in a 16gb kit from another pc that I know works, it was a fresh windows install with only steam and Msi afterburner when the problem started so I doubt its software unless it’s a bad windows install but I’m wiping the drive and reinstalling today to rule that out. I also installed the new psu into my old pc and it runs fine with the 1080ti and the tdp for that build is higher than the new one. I also doubt it’s a lose connection since I can consistently trigger the issue in multiple ways. I also re did all the connections when I swapped psu’s, the drives are both m.2 and look to be in right 

[Bombastinator]

29 minutes ago, FatWatermelon68 said:

The psu isn’t the issue It’s a brand new Nzxt 750w but I ruled that out by swapping in my old psu and the same issue happens. I ran the pc on each stick independently and the issue remains so I doubt it’s the ram but I’m going to swap in a 16gb kit from another pc that I know works, it was a fresh windows install with only steam and Msi afterburner when the problem started so I doubt its software unless it’s a bad windows install but I’m wiping the drive and reinstalling today to rule that out. I also installed the new psu into my old pc and it runs fine with the 1080ti and the tdp for that build is higher than the new one. I also doubt it’s a lose connection since I can consistently trigger the issue in multiple ways. I also re did all the connections when I swapped psu’s, the drives are both m.2 and look to be in right 

First of all double yay for being able to check things with known good components.  That makes things SO much quicker.  One guy recently reported that some boards apparently will only run memory at reasonable speeds if there is 16gb or less. This may or may not matter. I also don’t know if it’s correct.  It was the first I’d heard of such a thing. 
 

bad windows install is exactly what I was thinking.  Checking the drivers also might not hurt.  I believe it’s device manager and look for black arrows (driver turned off) or yellow triangles (driver messed up) good chance there’s nothing there. 

[FatWatermelon68]

12 minutes ago, Bombastinator said:

First of all double yay for being able to check things with known good components.  That makes things SO much quicker.  One guy recently reported that some boards apparently will only run memory at reasonable speeds if there is 16gb or less. This may or may not matter. I also don’t know if it’s correct.  It was the first I’d heard of such a thing. 
 

bad windows install is exactly what I was thinking.  Checking the drivers also might not hurt.  I believe it’s device manager and look for black arrows (driver turned off) or yellow triangles (driver messed up) good chance there’s nothing there. 

Currently installing windows fresh from a fresh usb onto my second drive and wiping my first drive.  Thankfully I’m using Samsung m.2’s so it’s pretty fast to wipe it.

[FatWatermelon68]

3 hours ago, FatWatermelon68 said:

Specs: 

Cpu 5600x

gpu 1080ti

mobo msi mpg b550 gaming plus

Ssd samsung 970 2 tb 

ram 16 gb Corsair vengeance lpx

Psu Nzxt c750 

os win 11 pro

 

Issue:

I built a new pc yesterday and when I try to watch YouTube or play games independently it seems to work fine, but when I try to do both at the same time or basically have anything open in the background while playing a game, it restarts. no blue-screen, no obvious error, just black screen into restarts.
 

 

 

 

 

What I’ve tried:

 

Issue Started with fresh windows install with just steam so I don’t think it’s a software issue?
 

I thought it might have been temps but gpu temp is never above 60-65 degrees and cpu ranges from 65-90.
 

I thought it might have been the gpu so I switched it for my old rx 480, same issue.

 

I’ve used ddu to wipe drivers twice for both gpus same issue. 

 

I thought it might have been the psu so I switched it for my old 600w same issue.

 

I thought it might have been the ram, tried each stick, same issue.

I’ve tried running only one monitor and in different resolutions but same issue on both cards.
 

 

only other things I can think of is a bad cpu or mobo? Or am I missing something?

Also forgot to mention it doesn’t crash when stressing gpu and cpu artificially I can run prime95 and furmark without issue 

[Bombastinator]

1 hour ago, FatWatermelon68 said:

Also forgot to mention it doesn’t crash when stressing gpu and cpu artificially I can run prime95 and furmark without issue 

Argh.  Well means if it’s a memory problem at all it’s a really subtle one I suspect.  The way memory issues work is something will hit that bad  memory register which may be really high up, and then everything goes to hell.  It’s possible I guess that the synthetic loads you’ve used don’t reach the bad area of memory while actual loads do.  I don’t know enough about how synthetic loads work.  Perhaps the reinstall will do it and it fixes the problem so it doesn’t matter.

 

ooh.  There’s a question:  when things go bad have you just hit swap?(page file for windows.  Everyone else uses the term swap.  Microsoft likes to make up its own terms though) if this is the case it’s not a problem with memory but the way page file is being handled and the easy out is more memory so you don’t run out when multitasking.

[FatWatermelon68]

14 hours ago, Bombastinator said:

Argh.  Well means if it’s a memory problem at all it’s a really subtle one I suspect.  The way memory issues work is something will hit that bad  memory register which may be really high up, and then everything goes to hell.  It’s possible I guess that the synthetic loads you’ve used don’t reach the bad area of memory while actual loads do.  I don’t know enough about how synthetic loads work.  Perhaps the reinstall will do it and it fixes the problem so it doesn’t matter.

 

ooh.  There’s a question:  when things go bad have you just hit swap?(page file for windows.  Everyone else uses the term swap.  Microsoft likes to make up its own terms though) if this is the case it’s not a problem with memory but the way page file is being handled and the easy out is more memory so you don’t run out when multitasking.

So I’ve just swapped in 2 new 8 ng sticks of ram same brand just 3200 instead of 3600 and trying that now. I know this ram is 100% working as it’s from another pc that is in use.

And guess what? Same issue… 

Msi the only things not completely ruled out would be motherboard, cpu, and maybe ssd? I can try swapping the m.2 for another one I have  but I don’t see a correlation to the issue…

[Bombastinator]

3 hours ago, FatWatermelon68 said:

So I’ve just swapped in 2 new 8 ng sticks of ram same brand just 3200 instead of 3600 and trying that now. I know this ram is 100% working as it’s from another pc that is in use.

And guess what? Same issue… 

Msi the only things not completely ruled out would be motherboard, cpu, and maybe ssd? I can try swapping the m.2 for another one I have  but I don’t see a correlation to the issue…

Probably not memory then.  This is why testing is done.