Cannot find my Bitlocker key

[HP24]

I was trying to install ubuntu on my laptop running windows 11 and when I did it said that the ubuntu installation would not work because bitlocker was on, as I exited the setup manager to turn bitlocker off it locked by main drive and is asking for my key. This would normally be fine as it directs you to a link for your Microsoft account and you would find it there and be done with it, the issue is that when I go there its the Microsoft website and it says something along the lines of "we have nothing for you here". basically, how do I go about requesting my bitlocker key from ms? 

thanks

[tkitch]

What model laptop is it?

 

Is it like a consumer grade HP or something?  

[HP24]

Just now, tkitch said:

What model laptop is it?

 

Is it like a consumer grade HP or something?  

its a dell inspron

[tkitch]

4 minutes ago, harryp2404 said:

its a dell inspron

Sometimes Bitlocker ships from the company in a weird position where it's on, but not at the same time?  Dell Support may be able to help.  (Assuming you're on the factory windows install still.)

MS may or may not be able to help.

[HP24]

1 minute ago, tkitch said:

Sometimes Bitlocker ships from the company in a weird position where it's on, but not at the same time?  Dell Support may be able to help.  (Assuming you're on the factory windows install still.)

MS may or may not be able to help.

I dont understand what you mean by  a weird position?

[tkitch]

4 minutes ago, harryp2404 said:

I dont understand what you mean by  a weird position?

Some companies (HP and others) ship laptops where Bitlocker is literally halfway enabled.  It's weird.  

So if you're still on the factory install of windows, bitlocker may be set like that still.  

[HP24]

Just now, tkitch said:

Some companies (HP and others) ship laptops where Bitlocker is literally halfway enabled.  It's weird.  

So if you're still on the factory install of windows, bitlocker may be set like that still.  

yes I am although the reason this happened was because I was trying to create an install of ubuntu on a thumb drive

 

[TomChaai]

Did you set up Windows OOBE with a Microsoft Account when first activating your PC? If so, the keys should be under whatever account being used at the time.

If no, say goodbye to your data, it is irrecoverable.

[GoodBytes]

13 minutes ago, TomChaai said:

Did you set up Windows OOBE with a Microsoft Account when first activating your PC? If so, the keys should be under whatever account being used at the time.

If no, say goodbye to your data, it is irrecoverable.

Well, no, he can boot to Windows. He can transfer his data onto a USB external drive and have his data saved and decrypted.

[GoodBytes]

On 7/6/2022 at 9:03 AM, harryp2404 said:

I was trying to install ubuntu on my laptop running windows 11 and when I did it said that the ubuntu installation would not work because bitlocker was on, as I exited the setup manager to turn bitlocker off it locked by main drive and is asking for my key. This would normally be fine as it directs you to a link for your Microsoft account and you would find it there and be done with it, the issue is that when I go there its the Microsoft website and it says something along the lines of "we have nothing for you here". basically, how do I go about requesting my bitlocker key from ms? 

thanks

 

Start/Search > type: Manage BitLocker, and pick it.

In there  you should have an option to backup your key.

[TomChaai]

33 minutes ago, GoodBytes said:

Well, no, he can boot to Windows. He can transfer his data onto a USB external drive and have his data saved and decrypted.

Well, "almost" gone. If the PC still boots into Windows, keys can be backed up, if anything happens before the backup and the PC doesn't automatically unlock the drive, it's gone for sure.