PC Randomly Freezing

[GusGus]

Please help.

 

Problem:

Computer randomly freezes (20-min to an hour or so of light usage). No BSOD. No blackscreen. No errors in the logs. Simply whatever is on the screen is left there frozen. No response from any inputs. Hard cycling brings it back.

 

Attempt to Fix:

Replaced 310W PSU with a 500W. Also popped in a brand new power cable (the old one had a slight rattle to it). I ran an OCCT stress test for an hour (CPU, GPU, memory, tested) without any issue. Temperatures looked fine. Proceeded to play a YouTube video and the computer froze after ~30 minutes.

 

Computer:

Refurbished HP Pavilion TP01-1137C

• Intel Core i7 10th Gen 10700F (2.90GHz)
• 16GB DDR4
• 1TB HDD 256 GB SSD
• Windows 10 Home 64-bit
• AMD Radeon RX 550 4 GB GDDR5
• Ultrawide LG 29BN650-B via HDMI

 

Other:

Looks like a couple of reviews on Newegg mention this random freezing.

 

• "It freezes fairly regularly and I have to do a hard shut down. Its becoming really annoying"
• "Has frozen a few times. I removed the ram, cleaned the connections, and reinstalled it securely, and the freeze went from 3 times a day to once a week. Not bad, but not optimal. Thinking of buying another stick of ram, and maybe two sticks, replacing the one it came with."

 

Thoughts?

[Mister Woof]

I've watched a few youtube videos of tech reviewers troubleshooting freezing/crashing in OEM computers. What one of them found (think it was Dawid Does Tech Stuff) was that the image the OEM used was trash and causing problems. IIRC he did a fresh clean Windows install from Microsoft's Media Creation Tool and it worked without issue thereafter.

 

It might not solve you problem, but it would certainly also free it of any bloatware that HP included. If you've backed everything up already, it's worth a shot.

[GusGus]

6 hours ago, Shimmy Gummi said:

I've watched a few youtube videos of tech reviewers troubleshooting freezing/crashing in OEM computers. What one of them found (think it was Dawid Does Tech Stuff) was that the image the OEM used was trash and causing problems. IIRC he did a fresh clean Windows install from Microsoft's Media Creation Tool and it worked without issue thereafter.

 

It might not solve you problem, but it would certainly also free it of any bloatware that HP included. If you've backed everything up already, it's worth a shot.

 

Thank you for your reply.

 

A clean install sounds great and I can readily perform it. My biggest concern is the computer freezing during the reinstall if this were indeed a hardware issue. I suppose the machine wouldn't necessarily be bricked if it did...

 

I'm hoping to hear alternative suggestions before attempting a fresh install.