GPU Turns off when rendering

[Hish101]

I recently changed the motherboard, cpu and ram of my pc and since then I've been able to export 2 projects on after effects with no issue however recently, whenever I have attempted to export, it will render for about a minute before my GPU turns off (fans stop spinning and display stops) and audio cuts out - making me believe it may be a motherboard fault however I am unsure.

My specs are as follows:

- CPU R9 5900X

- GPU RX5500-XT 8GB

- MOBO B550M DS3H

- RAM 2x8GB 3200Mhz Corsair vengeance

- PSU evga 500BR

[Hish101]

6 minutes ago, CrossYT said:

Try a clean ddu uninstall thru safe mode and a fresh install of the driver alot of time drivers are what cause issue

thanks for replying.

my bad for not including my troubleshooting attempts but here is a list

-Removing and reinstalling drivers with ddu

-reinstalling windows 11

-removing each stick of ram individually and disabling XMP

-checking the cables on my motherboard and gpu

-checking reliability history (error code 1a8 LiveKernelEvent was found)

-checking event viewer

-Monitoring temperatures and power draw of both cpu and gpu during rendering (nothing unordinary)

[AlfredManner]

Try  running furmark gpu stability test, if it still reboots, try a different PSU, over time PSU can become weaker and unable to provide the watts required by the gpu, sounds to me like a GPU failure

[Hish101]

14 minutes ago, AlfredManner said:

Try  running furmark gpu stability test, if it still reboots, try a different PSU, over time PSU can become weaker and unable to provide the watts required by the gpu, sounds to me like a GPU failure

I ran the stress test for around 2 minutes and came across no problems (other than high temps as expected) do you know of anything else I could try?

 

[Hish101]

2 minutes ago, CrossYT said:

I second this when playing a game or benching, if power draw spikes to 100% even for a few milliseconds and your psu dosent have enough juice it will shut off or crash so it may be the psu. 

I thought it might be this but since it was working fine until a few days ago I'm not so sure, I also tried undervolting both the gpu and cpu but came to the same outcome

[CypherDusk]

Just now, Hish101 said:

I thought it might be this but since it was working fine until a few days ago I'm not so sure, I also tried undervolting both the gpu and cpu but came to the same outcome

At this point the thing to do is to see whether it's the GPU or the PSU, 500 Watts is a little low for a PC with your specs.

 

So either try another PSU in your build, try another GPU in your build, or try your GPU in another build. 

[Hish101]

4 minutes ago, CypherDusk said:

At this point the thing to do is to see whether it's the GPU or the PSU, 500 Watts is a little low for a PC with your specs.

 

So either try another PSU in your build, try another GPU in your build, or try your GPU in another build. 

on all the psu calculator websites it came to around 330 but i guess with spikes it can't be helped, what wattage do you think I should get if I were to get a new psu?

[CypherDusk]

1 minute ago, Hish101 said:

on all the psu calculator websites it came to around 330 but i guess with spikes it can't be helped, what wattage do you think I should get if I were to get a new psu?

650 watt would probably be fine but I would advise you to buy with the future in mind, if you think you'll eventually upgrade to a more powerful GPU then buy a PSU now that is powerful enough to support that future upgrade.

[Hish101]

1 minute ago, CypherDusk said:

650 watt would probably be fine but I would advise you to buy with the future in mind, if you think you'll eventually upgrade to a more powerful GPU then buy a PSU now that is powerful enough to support that future upgrade.

im planning on getting the 6650 which is quite efficient in terms of energy so ill probably get a 650 like u said but on a side note do you think it's possible for it to be a problem with the adobe software as I have only experienced it on that. and I recently moved 2 fans from a fan splitter to a molex directly from the psu; do you think this could be a cause?

[CypherDusk]

1 minute ago, Hish101 said:

im planning on getting the 6650 which is quite efficient in terms of energy so ill probably get a 650 like u said but on a side note do you think it's possible for it to be a problem with the adobe software as I have only experienced it on that. and I recently moved 2 fans from a fan splitter to a molex directly from the psu; do you think this could be a cause?

I don't believe it would be the software directly causing this, but rather the requirements that it puts on the hardware. I doubt your change with the fans did anything negative with your build, they don't draw that much power and it sounds that like draw wouldn't have changed.

 

It sounds like when you're rendering it is requiring either too much power from the PSU or there is an issue with the GPU itself, because of how close you were to the 500 watts available with your current PSU I feel that is a good place to start. 

[IkeaGnome]

If you're not running PBO, 5900x ~150W under full load.

https://www.anandtech.com/show/16214/amd-zen-3-ryzen-deep-dive-review-5950x-5900x-5800x-and-5700x-tested/8

5500xt, spikes just above 200W puts you at 350W for the CPU and GPU.

https://www.tomshardware.com/reviews/amd-radeon-rx-5500-xt-4gb/4

It's not the wattage that would make me consider a new PSU. It'd be the quality of the PSU. The BR is a tier C, so you can do better as far as quality is concerned, but you can also do worse. It seems like a lot of the reviews for that PSU came out around 2018, and it's only got a 3 year warranty. I'd start with a new PSU, but also a higher quality one.

 

Edit: Rereading your OP. You recently changed motherboard? Any other changes when you did this? What was your motherboard and CPU before? Did you format your drive and reinstall Windows?

[Hish101]

12 minutes ago, IkeaGnome said:

If you're not running PBO, 5900x ~150W under full load.

https://www.anandtech.com/show/16214/amd-zen-3-ryzen-deep-dive-review-5950x-5900x-5800x-and-5700x-tested/8

5500xt, spikes just above 200W puts you at 350W for the CPU and GPU.

https://www.tomshardware.com/reviews/amd-radeon-rx-5500-xt-4gb/4

It's not the wattage that would make me consider a new PSU. It'd be the quality of the PSU. The BR is a tier C, so you can do better as far as quality is concerned, but you can also do worse. It seems like a lot of the reviews for that PSU came out around 2018, and it's only got a 3 year warranty. I'd start with a new PSU, but also a higher quality one.

 

Edit: Rereading your OP. You recently changed motherboard? Any other changes when you did this? What was your motherboard and CPU before? Did you format your drive and reinstall Windows?

i changed from another gigabyte motherboard of the same series (b365m ds3h) and an i5-9400F and no i didnt format my drive however since upgrading, I have reinstalled windows 11.

[Hish101]

18 minutes ago, CypherDusk said:

I don't believe it would be the software directly causing this, but rather the requirements that it puts on the hardware. I doubt your change with the fans did anything negative with your build, they don't draw that much power and it sounds that like draw wouldn't have changed.

 

It sounds like when you're rendering it is requiring either too much power from the PSU or there is an issue with the GPU itself, because of how close you were to the 500 watts available with your current PSU I feel that is a good place to start. 

attatched is a video showing the metrics of my gpu and my cpu whilst rendering followed by the crash. The power draw on both of the components doesn't seem to spike and stays significantly lower than 500W.

[IkeaGnome]

8 minutes ago, Hish101 said:

i changed from another gigabyte motherboard of the same series (b365m ds3h) and an i5-9400F and no i didnt format my drive however since upgrading, I have reinstalled windows 11.

When you reinstalled, did you keep personal files? If so, you might have some Intel drivers left over not playing nice with the newer AMD system. 

If it's a video driver, install DDU. Restart your computer in safe mode with no networking. Run DDU and remove Intel drivers. Restart and see if there's any change in rendering. 

If it's not a video driver, but is a chipset driver or something else, you're going to have to back up important files to you, format your drive and reinstall Windows.

3 minutes ago, Hish101 said:

attatched is a video showing the metrics of my gpu and my cpu whilst rendering followed by the crash. The power draw on both of the components doesn't seem to spike and stays significantly lower than 500W

It seems like your rendering program tries to use the GPU, then when the GPU asks for more power, it just can't get it. Out of curiosity, when your GPU usages jumps up if you pause the render, does the machine still crash? 

 

Edit: Also, just for shits and giggles, in BIOS you should be able to force PCIE gen mode to 3.0 instead of auto. Your old system was PCIE gen 3, and the new one is 4.0 capable, but the 5500 xt isn't 4.0 capable. If you force the motherboard to Gen 3.0 this would eliminate any incompatibilities there. It's backwards compatible, but just to narrow down that it's not causing issues.

[Hish101]

7 minutes ago, IkeaGnome said:

When you reinstalled, did you keep personal files? If so, you might have some Intel drivers left over not playing nice with the newer AMD system. 

If it's a video driver, install DDU. Restart your computer in safe mode with no networking. Run DDU and remove Intel drivers. Restart and see if there's any change in rendering. 

If it's not a video driver, but is a chipset driver or something else, you're going to have to back up important files to you, format your drive and reinstall Windows.

It seems like your rendering program tries to use the GPU, then when the GPU asks for more power, it just can't get it. Out of curiosity, when your GPU usages jumps up if you pause the render, does the machine still crash? 

 

Edit: Also, just for shits and giggles, in BIOS you should be able to force PCIE gen mode to 3.0 instead of auto. Your old system was PCIE gen 3, and the new one is 4.0 capable, but the 5500 xt isn't 4.0 capable. If you force the motherboard to Gen 3.0 this would eliminate any incompatibilities there. It's backwards compatible, but just to narrow down that it's not causing issues.

I did keep my files as I have already had to format my drive for windows 11 in the past few months and it's annoying to have to do but I will try if all else fails. Also, im not quite sure what you mean by 'when your GPU usages jumps up if you pause the render' as it looks like the gpu utilisation metric stays at near enough 0% while cpu stays at just under 80

[IkeaGnome]

2 minutes ago, Hish101 said:

ot quite sure what you mean by 'when your GPU usages jumps up if you pause the render' as it looks like the gpu utilisation metric stays at near enough 0% while cpu stays at just under 80

The GPU utilization goes from 0% to 45% to 0% very quickly. I'm assuming this is when you start the render?

[Hish101]

8 hours ago, IkeaGnome said:

The GPU utilization goes from 0% to 45% to 0% very quickly. I'm assuming this is when you start the render?

apologies for the late response but no; I was rendering throughout the entire video as I started it before, I'm not sure what could have caused this spike but some of the effects I applied have GPU acceleration enabled so it makes sense for the gpu to be used.