Trouble with internet detection.

[Clare]

So earlier today my computer was running fine but out of nowhere while doing some updates to my computer's drivers I lot my ability to see or access my internet. I have a connection over Ethernet and another computer that is the same and has internet but my main computer doesn't.  I tried going into the network setting and trouble shooting then unplugging and using a new ethernet cable and resetting the router. Nothing worked then I went to the cmd and tried pinging and doing a ip reset ad still nothing. Now I have factory reset my computer fully and still can not get any network to show up to attempt to connect to. Please help.

[Elijah Kamski]

So you're at a point where you can't even ping your router in your local network?

[dj_ripcord]

What does cmd return to you when you type the command:

ipconfig

?

[Windows7ge]

Check if you can ping your router. This is a common bug in Windows when the Windows Updater decides to take care of things. Might be worth testing if the issue is just DNS related.

[Clare]

9 minutes ago, Elijah Kamski said:

So you're at a point where you can't even ping your router in your local network?

so that computer only has no detection of the connection at all. I'm not sure if the mother board just went in that socket outta nowhere or if its a software issue

[Clare]

9 minutes ago, dj_ripcord said:

What does cmd return to you when you type the command:

ipconfig

?

windows ip configuration

 

[Clare]

7 minutes ago, Windows7ge said:

Check if you can ping your router. This is a common bug in Windows when the Windows Updater decides to take care of things. Might be worth testing if the issue is just DNS related.

maybe im making a mistake can you tell me how you go about pinging your router

 

[dj_ripcord]

2 minutes ago, Clare said:

windows ip configuration

 

Like, that's all it says?

 

Okay new thing to try.

 

Type "Device manager" in the windows search bar. Open it up and find the tab labeled "Network adapters" Open that section up and attach a screenshot please.

 

Edit:

1 minute ago, Clare said:

maybe im making a mistake can you tell me how you go about pinging your router

 

Before we can teach you how to ping the router, we need to get more information out of that 'ipconfig' command. Try my step above first.

[Clare]

3 minutes ago, dj_ripcord said:

Like, that's all it says?

 

Okay new thing to try.

 

Type "Device manager" in the windows search bar. Open it up and find the tab labeled "Network adapters" Open that section up and attach a screenshot please.

 

[dj_ripcord]

Cool! There's your problem. The drivers for your ethernet adapter are bad. Dunno how that happened, but you should be able to fix it if you have another computer available.

 

Head over to Intel's website and download the driver here on another computer. Put it on a flash drive. Unzip it on the broken computer, and run the "Wired Driver 27.2.exe file"

 

https://www.intel.com/content/www/us/en/download/18293/intel-network-adapter-driver-for-windows-10.html

 

EDIT: MAKE SURE TO GET THE 64 bit file!

 

[Clare]

6 minutes ago, dj_ripcord said:

Cool! There's your problem. The drivers for your ethernet adapter are bad. Dunno how that happened, but you should be able to fix it if you have another computer available.

 

Head over to Intel's website and download the driver here on another computer. Put it on a flash drive. Unzip it on the broken computer, and run the "Wired Driver 27.2.exe file"

 

https://www.intel.com/content/www/us/en/download/18293/intel-network-adapter-driver-for-windows-10.html

 

EDIT: MAKE SURE TO GET THE 64 bit file!

 

dont know how that happened but your a life saver. wish i would have came here before spending 3 hours copying my pc to a hard drive lol. hugs and kisses thanks again 

[dj_ripcord]

Just now, Clare said:

dont know how that happened but your a life saver. wish i would have came here before spending 3 hours copying my pc to a hard drive lol. hugs and kisses thanks again 

My pleasure. Just mark my answer as a solution if I solved your problem! XO

[Clare]

1 minute ago, dj_ripcord said:

My pleasure. Just mark my answer as a solution if I solved your problem! XO

already done