WHEA_UNCONTROLLABLE_ERROR on Win 10

[NUWANDA01]

Hi,

I've been having BSOD with the following error WHEA_UNCORRECTABLE_ERROR. I have had this BSOD with the exact same error multiple times since yesterday. It only seems to happen when the system is under stress during gaming or otherwise.

 

Image for reference

Unfortunately, windows can't make a dump file for some reason. Searching through event viewer I always find the following error. Windows not creating a dump is only an issue for this specific error (Make sure to read the updates below)

My laptop is a MSI GL63 9SEK gaming laptop with the following specifications.

Core i7 9750h (Undervolted -110, stable and never had any crashes)RTX 206016gb DDR4 2666MhzToshiba 256gb SSD NVMe + 1TB (7200RPM)

Alternately, you can find all the system specifications (to the full extent, I believe) here

Things I have tried so far :-

1. Reinstall windows.

2. Perform system repair through previous images and sfc/ scannow.

3. Update to the Latest drivers and also, moving back to the old ones.

4. Stress test on both storage devices (Had my HDD replaced last year). Although I find it odd that crystaldiskinfo shows SSD Composite Temperature . I'm not sure what exactly this means but I have never had this show up before. My ssd always runs hot, averaging 60 °c to 75 °c.

5. Removing undervolt on CPU (ThrottleStop)

6. Running MemTest64 to find bad memory.

I'm sure you are tired of hearing this but, I'm a newbie.

The added disadvantage of not having a dump file to address makes it hard to point fingers here, but I'll try giving out as much information as I can.

 

Thanks.

Update #1 I had BSOD with the same error as soon as my pc restarted from the previous BSOD. This changes the occurrence of the error from under any kind of load to just sitting idle. Also, I forgot to mention it originally but while restarting from BSOD my PC boots up in bios all the time. During this, I cannot exit the bios. It usually takes me holding down the power button to force shutdown (atleast thrice!!) to get out of this infinite loop of booting into bios.

Update #2 had another BSOD this time with the following error:

UNEXPECTED KERNEL MODE TRAP you can find a minidump for this specific crash here

Frequency of the BSOD has increased a lot.

[Frizz]

13 hours ago, NUWANDA01 said:

Hi,

I've been having BSOD with the following error WHEA_UNCORRECTABLE_ERROR. I have had this BSOD with the exact same error multiple times since yesterday. It only seems to happen when the system is under stress during gaming or otherwise.

 

Image for reference

Unfortunately, windows can't make a dump file for some reason. Searching through event viewer I always find the following error. Windows not creating a dump is only an issue for this specific error (Make sure to read the updates below)

My laptop is a MSI GL63 9SEK gaming laptop with the following specifications.

Core i7 9750h (Undervolted -110, stable and never had any crashes)RTX 206016gb DDR4 2666MhzToshiba 256gb SSD NVMe + 1TB (7200RPM)

Alternately, you can find all the system specifications (to the full extent, I believe) here

Things I have tried so far :-

1. Reinstall windows.

2. Perform system repair through previous images and sfc/ scannow.

3. Update to the Latest drivers and also, moving back to the old ones.

4. Stress test on both storage devices (Had my HDD replaced last year). Although I find it odd that crystaldiskinfo shows SSD Composite Temperature . I'm not sure what exactly this means but I have never had this show up before. My ssd always runs hot, averaging 60 °c to 75 °c.

5. Removing undervolt on CPU (ThrottleStop)

6. Running MemTest64 to find bad memory.

I'm sure you are tired of hearing this but, I'm a newbie.

The added disadvantage of not having a dump file to address makes it hard to point fingers here, but I'll try giving out as much information as I can.

 

Thanks.

Update #1 I had BSOD with the same error as soon as my pc restarted from the previous BSOD. This changes the occurrence of the error from under any kind of load to just sitting idle. Also, I forgot to mention it originally but while restarting from BSOD my PC boots up in bios all the time. During this, I cannot exit the bios. It usually takes me holding down the power button to force shutdown (atleast thrice!!) to get out of this infinite loop of booting into bios.

Update #2 had another BSOD this time with the following error:

UNEXPECTED KERNEL MODE TRAP you can find a minidump for this specific crash here

Frequency of the BSOD has increased a lot.

WHEA means windows is detecting hardware errors. My first guess is that drive is failing and I am betting it is your boot drive.

 

Have you tried installing windows on your 1TB with keep files (if you want them).

Make sure you remove the NVMe drive when you do that install. If that works then that's your issue.

 

If that doesn't work you can try a CMOS clear if the battery is available to remove.

Next remove one RAM stick at a time if there are two. 
Then try remove your data drive.

 

Keep trying devices like this one at a time until the error stops