Weird PC crash

[LunarFroxy]

I was playing Monster Hunter Iceborne DLC with all settings maxed out and all of the sudden my PC just stop working altogether. I am talking about the PC practically feels like the CPU is being surprise removed, since the peripherals stops responding. When I hit the reset button, what happened instead is that the PC will boot but give me the Q-code from the motherboard 00. I have to manually flip the switch on the PSU and flip it back on for it to work again. Thing is that, this kind of crashes has been happening since I got this PC built, but it goes away from time to time and rarely happen. 

Here's a few things to note that I've tried:
-Hardware level stuff such as reseating the CPU, remount the cooler, built the PC from the beginning again
-Stress testing for 2-3 hours with Prime95 with Furmark running in the background
-OCCT power stress test for 30 mins the system is stable and running fine, though on the voltage I notice that
 

But on idle the voltage seems to be more normal
 

My pc specs are:
Ryzen 5900x
Asus X570-E (Bios Version 4204, XMP on, no PBO, Rebar on, Virtualization on, everything else is default)
32GB Corsair RGB 3600mhz cl18
Colorful RTX 3080 Vulcan OC (OC BIOS)
Corsair HX 850 watt Platinum
2 TB WD blue
1TB 870 evo
500GB 970 evo (boot drive)
Windows 11

If anyone can help me please do help me since I had this issue since I got this computer, just it comes and go and I never understand what's wrong. It used to be the motherboard since I RMA it 3 times from Asus because they kept giving me bad board back then.

Also this video might help explain as well what happened, sorry for the bad quality 

Addition: after I took video of this, the system boot up to windows and I tried to plug USB c cable to my PC, accidentally hit the USB A port on it and my screen simply flickers, and then the computer once again become unresponsive with  code 00 on the motherboard. hitting reset turns off the display but doesn't boot the PC, it stayed at 00 until I have to flip the PSU switch again and then it boots up normally. 

[puppo]

9E is a TPM error code. Its not in bios manual, I just seen other Asus boards with it.
fTPM = Firmware TPM. Its built into CPU.

Have you got latest bios as I know other people were getting that error message once enabling it

[LunarFroxy]

11 minutes ago, puppo said:

9E is a TPM error code. Its not in bios manual, I just seen other Asus boards with it.
fTPM = Firmware TPM. Its built into CPU.

Have you got latest bios as I know other people were getting that error message once enabling it

From what I read 9E just means the fTPM module is active, since I am using Windows 11 that's why the TPM is active.

And yes, I installed the latest BIOS and updating everything every so often, in fact I feel that my system started to show a bit of instability ever since I upgraded the BIOS from version 4021 to 4204

Though the old BIOS is not without its quirk either, there are once when I was just playing games or idling watching youtube the PC will shut itself down out of nowhere. It doesn't happen anymore, and again I've tried stress testing the PSU as well to see if it's defective and none of them proof there's any hardware issue, at least from what it seems.

My PC is working atm, I am using it as I am typing this, the time when it crashed is when I tried doing Monster Hunter Iceborne Main Quest, for some reason the game will lock my PC like in the video. I can play games like Elden Ring for 9 hours and the system still work fine

Also regardless of the setting with Monster Hunter the game will crash, Maximum, high, medium, 6fps, 144fps, no matter

I would understand if the game is bugged or something but crashing the computer to the point of become unresponsive like that is.. concerning.

[puppo]

3 minutes ago, LunarFroxy said:

From what I read 9E just means the fTPM module is active, since I am using Windows 11 that's why the TPM is active.

And yes, I installed the latest BIOS and updating everything every so often, in fact I feel that my system started to show a bit of instability ever since I upgraded the BIOS from version 4021 to 4204

Though the old BIOS is not without its quirk either, there are once when I was just playing games or idling watching youtube the PC will shut itself down out of nowhere. It doesn't happen anymore, and again I've tried stress testing the PSU as well to see if it's defective and none of them proof there's any hardware issue, at least from what it seems.

My PC is working atm, I am using it as I am typing this, the time when it crashed is when I tried doing Monster Hunter Iceborne Main Quest, for some reason the game will lock my PC like in the video. I can play games like Elden Ring for 9 hours and the system still work fine

Also regardless of the setting with Monster Hunter the game will crash, Maximum, high, medium, 6fps, 144fps, no matter

I would understand if the game is bugged or something but crashing the computer to the point of become unresponsive like that is.. concerning.

i often got BSoD after trying to open minecraft with the new launcher on windows 11, its probably a problem of w11. I got back to w10 after i couldnt even open valorant 

[LunarFroxy]

So I somewhat figured something out a bit

When I tried to pick up the voltage earlier with OCCT during the day it was 

The 5V rail seems to be incredibly underpowered 

I tried doing the same OCCT power test just now and the results are 


The 5V rail is now higher in number, does it mean anything? I heard these rails should have always been in the 10% range 
I did try play monster hunter with this and it doesn't crash as far as I am concerned

I tried restart my PC and even cold booting from unpowered state the 5V rail now stays at that voltage instead of going lower to 4.377 again.

Does this means anything? Could be the new BIOS has some wacky power management?

If anyone can help please teach me and tell me about this 

Thank you

[LunarFroxy]

On 3/19/2022 at 4:48 PM, puppo said:

i often got BSoD after trying to open minecraft with the new launcher on windows 11, its probably a problem of w11. I got back to w10 after i couldnt even open valorant 

I figured out I think. Apparently using extension sleeved cable is not as easy as just buying one that seemingly well made and expect everything to work. I am now using the cable directly from PSU and no more crashes or weird voltage drop like I mentioned earlier.

Thank you for responding^^