Random Rebooting

[xkvenx]

Computer Type: Desktop

GPU: EVGA GTX 1080 FTW

CPU: RYZEN 7 5700G 8 CORE 16 THREADS

Motherboard: GIGABYTE X570 I Aorus Pro Wifi

BIOS Version: F35d

RAM: 32GB CORSAIR VENGEANCE 3200MHZ CL16 (2x16GB) Part Number CMU32GX4M2C3200C16R

PSU: CORSAIR AX860i 860W 80+ PLATINUM FULLY MODULAR

Operating System & Version: WINDOWS 10 PRO 19044.1348

GPU Drivers: Adrenalin Driver Version: 21.10.2

 

Description of Original Problem: PC will randomly reboot at different hours even when it is on idle, no program running or installed after a clean OS installation. Only installed AMD Adrenalin Driver. Only MotherBoard and CPU is new, all others were from my previous setup.

Windows Event Log shows an Error that says "The previous system shutdown at 1:30:56am on 14/12/2021 was unexpected". And a Critical information at 1:32:22am showing "The system has rebooted without clearly shutting down first. This error could be caused if the system stopped responding." Source: Kernel-Power, Event ID 41.

 

Troubleshooting: I have tried a few methods to try to isolate the problem as followed.

1. Did a MEMTEST86, RAMs are running 100% fine

2. Removed all Hard Disk except the SSD that is running the Windows OS

3. Installed Nvidia Driver for the GPU, with GPU slotted in, problem persist

4. Removed GPU, but Driver still installed, problem persist

5. Installed AMD Adrenaline Drivers, problem persist

6. Reinstall OS without any AMD Drivers or GPU Driver, observed that it did not restart in 24 hours

7. Installed GPU Drivers, observed that it did not restart in 24 hours

8. Installed AMD Drivers, PC reboot at random hours

9. Reinstalled OS with AMD Adrenaline only, PC Reboot once within 36 hours

10. Set DDRAM Voltage to 1.35v with XMP Profile turned on, PC reboot after 36 hours or so

Anyone experiencing the same issue as mine and able to advise what should I do to ensure the PC could be stabilized without rebooting?

 

This had been very frustrating... Had already been 2 weeks since I started troubleshooting and still could seems to find the root cause.

 

Thank you in advance.

[Bombastinator]

5 hours ago, xkvenx said:

Computer Type: Desktop

GPU: EVGA GTX 1080 FTW

CPU: RYZEN 7 5700G 8 CORE 16 THREADS

Motherboard: GIGABYTE X570 I Aorus Pro Wifi

BIOS Version: F35d

RAM: 32GB CORSAIR VENGEANCE 3200MHZ CL16 (2x16GB) Part Number CMU32GX4M2C3200C16R

PSU: CORSAIR AX860i 860W 80+ PLATINUM FULLY MODULAR

Operating System & Version: WINDOWS 10 PRO 19044.1348

GPU Drivers: Adrenalin Driver Version: 21.10.2

 

Description of Original Problem: PC will randomly reboot at different hours even when it is on idle, no program running or installed after a clean OS installation. Only installed AMD Adrenalin Driver. Only MotherBoard and CPU is new, all others were from my previous setup.

Windows Event Log shows an Error that says "The previous system shutdown at 1:30:56am on 14/12/2021 was unexpected". And a Critical information at 1:32:22am showing "The system has rebooted without clearly shutting down first. This error could be caused if the system stopped responding." Source: Kernel-Power, Event ID 41.

 

Troubleshooting: I have tried a few methods to try to isolate the problem as followed.

1. Did a MEMTEST86, RAMs are running 100% fine

2. Removed all Hard Disk except the SSD that is running the Windows OS

3. Installed Nvidia Driver for the GPU, with GPU slotted in, problem persist

4. Removed GPU, but Driver still installed, problem persist

5. Installed AMD Adrenaline Drivers, problem persist

6. Reinstall OS without any AMD Drivers or GPU Driver, observed that it did not restart in 24 hours

7. Installed GPU Drivers, observed that it did not restart in 24 hours

8. Installed AMD Drivers, PC reboot at random hours

9. Reinstalled OS with AMD Adrenaline only, PC Reboot once within 36 hours

10. Set DDRAM Voltage to 1.35v with XMP Profile turned on, PC reboot after 36 hours or so

Anyone experiencing the same issue as mine and able to advise what should I do to ensure the PC could be stabilized without rebooting?

 

This had been very frustrating... Had already been 2 weeks since I started troubleshooting and still could seems to find the root cause.

 

Thank you in advance.

I’m not seeing “updated bios” in that list.  It’s pretty common with AMD to need to keep the bios updated to the newest version.  Supposed to be less important for ryzen3 stuff, but this might be a situation where it needs to be tried.  Standard precautions of course.  Updating bios is never 100% safe. 

[inboxkittencrash]

23 hours ago, xkvenx said:

Computer Type: Desktop

GPU: EVGA GTX 1080 FTW

CPU: RYZEN 7 5700G 8 CORE 16 THREADS

Motherboard: GIGABYTE X570 I Aorus Pro Wifi

BIOS Version: F35d

RAM: 32GB CORSAIR VENGEANCE 3200MHZ CL16 (2x16GB) Part Number CMU32GX4M2C3200C16R

PSU: CORSAIR AX860i 860W 80+ PLATINUM FULLY MODULAR

Operating System & Version: WINDOWS 10 PRO 19044.1348

GPU Drivers: Adrenalin Driver Version: 21.10.2

 

Description of Original Problem: PC will randomly reboot at different hours even when it is on idle, no program running or installed after a clean OS installation. Only installed AMD Adrenalin Driver. Only MotherBoard and CPU is new, all others were from my previous setup.

Windows Event Log shows an Error that says "The previous system shutdown at 1:30:56am on 14/12/2021 was unexpected". And a Critical information at 1:32:22am showing "The system has rebooted without clearly shutting down first. This error could be caused if the system stopped responding." Source: Kernel-Power, Event ID 41.

 

Troubleshooting: I have tried a few methods to try to isolate the problem as followed.

1. Did a MEMTEST86, RAMs are running 100% fine

2. Removed all Hard Disk except the SSD that is running the Windows OS

3. Installed Nvidia Driver for the GPU, with GPU slotted in, problem persist

4. Removed GPU, but Driver still installed, problem persist

5. Installed AMD Adrenaline Drivers, problem persist

6. Reinstall OS without any AMD Drivers or GPU Driver, observed that it did not restart in 24 hours

7. Installed GPU Drivers, observed that it did not restart in 24 hours

8. Installed AMD Drivers, PC reboot at random hours

9. Reinstalled OS with AMD Adrenaline only, PC Reboot once within 36 hours

10. Set DDRAM Voltage to 1.35v with XMP Profile turned on, PC reboot after 36 hours or so

Anyone experiencing the same issue as mine and able to advise what should I do to ensure the PC could be stabilized without rebooting?

 

This had been very frustrating... Had already been 2 weeks since I started troubleshooting and still could seems to find the root cause.

 

Thank you in advance.

Hey man have you tried check in event view if you also get other issues just like me?

 

In critical tab in event view i find also my crash kernel power event id 41

but in error tab i get my error :

 

A fatal hardware error has occurred.

Reported by component: Processor Core
Error Source: Machine Check Exception
Error Type: Cache Hierarchy Error
Processor APIC ID: 4

The details view of this entry contains further information.

 

do you also get any errors when using filter Error

or displaying error and not critical in event viewer.

 

 

 

 

[xkvenx]

On 12/18/2021 at 3:08 AM, inboxkittencrash said:

Hey man have you tried check in event view if you also get other issues just like me?

 

In critical tab in event view i find also my crash kernel power event id 41

but in error tab i get my error :

 

A fatal hardware error has occurred.

Reported by component: Processor Core
Error Source: Machine Check Exception
Error Type: Cache Hierarchy Error
Processor APIC ID: 4

The details view of this entry contains further information.

 

do you also get any errors when using filter Error

or displaying error and not critical in event viewer.

 

 

 

 

In my recent reboot, I only get Application error which says the following.

Quote

Faulting application name: cpumetricsserver.exe, version: 10.1.2.1884, time stamp: 0x615c7dd8
Faulting module name: cpumetricsserver.exe, version: 10.1.2.1884, time stamp: 0x615c7dd8
Exception code: 0xc0000409
Fault offset: 0x00000000000076bc
Faulting process id: 0x23c4
Faulting application start time: 0x01d7f4b5f27fc4e4
Faulting application path: C:\Program Files\AMD\CNext\CNext\cpumetricsserver.exe
Faulting module path: C:\Program Files\AMD\CNext\CNext\cpumetricsserver.exe
Report Id: 5af69722-3a29-4fe8-b4e9-2676b315afea
Faulting package full name: 
Faulting package-relative application ID: 

This is Event ID 1000. However, in the System Logs, the Critical Error shows "The system has rebooted without cleanly shutting down first. This error could be caused if the system stopped responding, crashed, or lost power unexpectedly." without any thing else. But this is Event ID 6008.

 

Does not seems to be similar. Were you able to resolve your issue some how?

[xkvenx]

On 12/17/2021 at 8:19 AM, Bombastinator said:

I’m not seeing “updated bios” in that list.  It’s pretty common with AMD to need to keep the bios updated to the newest version.  Supposed to be less important for ryzen3 stuff, but this might be a situation where it needs to be tried.  Standard precautions of course.  Updating bios is never 100% safe. 

Hi,

 

My Bios is at F35d which is the latest based on Gigabyte website, and it is still giving me problems.

 

Recently disabled XMP and DDRAM Voltage set back to Auto, still experiencing issue.

 

I can't isolate if it is the CPU problem, and not sure if this actually relates to CPU too.

 

Thank you.

[Bombastinator]

5 hours ago, xkvenx said:

Hi,

 

My Bios is at F35d which is the latest based on Gigabyte website, and it is still giving me problems.

 

Recently disabled XMP and DDRAM Voltage set back to Auto, still experiencing issue.

 

I can't isolate if it is the CPU problem, and not sure if this actually relates to CPU too.

 

Thank you.

The motherboard manufacturer only may keep the bios updated.  They are frequently very out of date.  Check the AMD site perhaps.  I don’t know what the most current AMD bios is.

[xkvenx]

On 12/19/2021 at 10:18 PM, Bombastinator said:

The motherboard manufacturer only may keep the bios updated.  They are frequently very out of date.  Check the AMD site perhaps.  I don’t know what the most current AMD bios is.

Checked the AMD site, there wasn't any BIOS to be updated from their end.

 

Tried to reinstall my OS again as I found it was not on Secured Boot, but problem still persist with Adrenaline installed.

 

Tested with other CPU and PSU, it seems to run fine, but the test was only around 20mins at my local distro when I tried to RMA the board. Tried with my friend's PSU when I was home, it immediately reboot after starting up, and rebooted around 40mins while running Heaven Benchmarking.

 

After which, I set my DRAM voltage to 1.35v and used HWmonitor and saw DRAM minimum voltage was at 1.38v and I adjusted the voltage to 1.33v. Now max voltage is at 1.38v while minimum is still at 1.36v. Fingers crossed to see if it will survive longer uptime....