Why?

[Joshgesch]

I have 8 gbs (2x4gbs) ram in my pc but it’s saying only one is working… I did the windows memory diagnostic and it said no problems. I also have the ams a10 5800k so it should be able to handle all 8 gbs.

[danomicar]

Can you confirm if the memory is correctly installed? Very common issue if they were installed next to eachother on the motherboard. 

[Jsos16]

Are you using a video card or using your motherboards output?

 

Here is a link to some troubleshooting steps that may help. https://www.partitionwizard.com/clone-disk/hardware-reserved-memory-windows-10.html

Please share what you find is the culprit. 

[Joshgesch]

On 11/28/2021 at 6:51 PM, danomicar said:

Can you confirm if the memory is correctly installed? Very common issue if they were installed next to eachother on the motherboard. 

Pretty sure they are. I only have 2 ram slots on my motherboard and pushed both in until both sides latched.

[Joshgesch]

On 11/30/2021 at 8:29 AM, Jsos16 said:

Are you using a video card or using your motherboards output?

 

Here is a link to some troubleshooting steps that may help. https://www.partitionwizard.com/clone-disk/hardware-reserved-memory-windows-10.html

Please share what you find is the culprit. 

I have a gtx 550 ti in my pc and my hdmi's connected to the gpu. I'll check that link out though thanks!

[Joshgesch]

I figured that the ram was damaged while in transit because the guy that brought me them just had them in a fabric bag without packaging. There was also a few other things in the bag that could have banged up the ram. 

[14HoursToSteve]

I would try running on one stick of RAM just to boot and see what happens. If it goes ok then power off, swap the ram, and reboot to see if you get any problems. That may let you know quickly if one of the sticks was damaged. That's just a quick and dirty check to see if this is just simply a bad stick. 

 

The link sent above is also a very good resource. 

 

 

[Joshgesch]

On 12/3/2021 at 1:46 PM, 14HoursToSteve said:

I would try running on one stick of RAM just to boot and see what happens. If it goes ok then power off, swap the ram, and reboot to see if you get any problems. That may let you know quickly if one of the sticks was damaged. That's just a quick and dirty check to see if this is just simply a bad stick. 

 

The link sent above is also a very good resource. 

 

 

Did this and figured out that it was indeed a bad stick. Thanks!

[14HoursToSteve]

22 hours ago, Joshgesch said:

Did this and figured out that it was indeed a bad stick. Thanks!

Awesome, great to hear it worked out.