Help needed

[Khaled Kayali]

Hello,

I need your help. Sometimes when I first  boot the PC in the morning I receive this screen. My PC is relatively new. Ryzen 9 5950x, msi 3060ti, asus rog strix x570.

What could it be? The pc doesn't boot, only after a hard reset it works fine (cutting off the power).

 

The PC is almost 1 year old and I'm not sure if I need to RMA anything.

[emosun]

Have you checked for bios updates that address stability

[Khaled Kayali]

Just now, emosun said:

Have you checked for bios updates that address stability

Last update I did was on February

[emosun]

Just now, Khaled Kayali said:

Last update I did was on February

Ok so have you checked since 10 months ago

[Pixelfie]

Looks like a memory or GPU fault. Can you try uninstalling the old driver with DDU and install the new one? And maybe run without XMP for some time until you know if thats stable or not (if that works know it doesn't have to do with RAM, could be memory controller in CPU).

[brickson98]

First thing's first, make sure your BIOS is fully up to date, and also search around and make sure this isn't a known problem on your BIOS version. 

 

Do you get this screen before the system POSTs, or after? If after, is it before Windows begins to boot, or after it begins to boot? If it's right when Windows begins to boot, it's probably a graphics driver issue. Use DDU to do a complete clean wipe of your graphics drivers. Remember to run DDU in safe mode. Then download and install the latest drivers for your card. 

 

Have you confirmed it's not a fault with your monitor? I've seen monitors do weird stuff when they're on their deathbed. Try swapping display cables too. 

 

Past that, as Pixelfie said, maybe it's a memory fault. Try disabling any XMP profiles that may be enabled. The process for this would differ depending on your motherboard model and manufacturer. In addition, you could also try removing RAM sticks in a process of elimination. 

 

If none of that works, there's a good chance you'll need to RMA your graphics card. 

[Khaled Kayali]

1 hour ago, Pixelfie said:

Looks like a memory or GPU fault. Can you try uninstalling the old driver with DDU and install the new one? And maybe run without XMP for some time until you know if thats stable or not (if that works know it doesn't have to do with RAM, could be memory controller in CPU).

This is happening before Windows boot (it's happening when posting), correct me if I'm wrong, but if its a driver issue it will happen in windows or when booting windows. As for xmp i turned it off when this started to happen and it didn't fix the issue.

[Pixelfie]

Just now, Khaled Kayali said:

This is happening before Windows boot (it's happening when posting), correct me if I'm wrong, but if its a driver issue it will happen in windows or when booting windows. As for xmp i turned it off when this started to happen and it didn't fix the issue.

Then your drivers are fine. Try updating the BIOS like others suggested.

[Khaled Kayali]

1 hour ago, brickson98 said:

First thing's first, make sure your BIOS is fully up to date, and also search around and make sure this isn't a known problem on your BIOS version. 

 

Do you get this screen before the system POSTs, or after? If after, is it before Windows begins to boot, or after it begins to boot? If it's right when Windows begins to boot, it's probably a graphics driver issue. Use DDU to do a complete clean wipe of your graphics drivers. Remember to run DDU in safe mode. Then download and install the latest drivers for your card. 

 

Have you confirmed it's not a fault with your monitor? I've seen monitors do weird stuff when they're on their deathbed. Try swapping display cables too. 

 

Past that, as Pixelfie said, maybe it's a memory fault. Try disabling any XMP profiles that may be enabled. The process for this would differ depending on your motherboard model and manufacturer. In addition, you could also try removing RAM sticks in a process of elimination. 

 

If none of that works, there's a good chance you'll need to RMA your graphics card. 

This is happening before the system POSTs. I haven't checked the monitor or the cable, I will do so. As for XMP when this issue started to happen I turned it off, and it's still off till now, but it didn't help. I will also try to update the bios. Could this be caused by static electricity? Some times when I touch my pc i get shocked (my power cable is grounded, but I still get shocked sometimes)

[brickson98]

6 minutes ago, Khaled Kayali said:

This is happening before the system POSTs. I haven't checked the monitor or the cable, I will do so. As for XMP when this issue started to happen I turned it off, and it's still off till now, but it didn't help. I will also try to update the bios. Could this be caused by static electricity? Some times when I touch my pc i get shocked (my power cable is grounded, but I still get shocked sometimes)

If it's before the system POSTs, maybe you do have faulty hardware. You could try updating your graphics card's firmware, but be careful in doing so. If you try to load the wrong firmware on there, you can brick it. This should be done in safe mode. JayzTwoCents goes over the proper process in this video. But first, definitely check your monitor and display cable. Getting shocked from time to time when you touch your PC isn't a problem. It's just due to you having a static charge built up on you, and then you touch a grounded object (the computer chassis) so the charge takes the easiest path to ground (the computer case, to the PSU, to the ground pin plugged into your outlet). As long as you aren't directly touching any components inside, this shouldn't hurt anything. LinusTechTips and ElectroBOOM did a great video collab here on how hard it is to actually kill components with static shock these days. 

[brickson98]

Just thought about this last night. I had a total brain fart and forgot to mention a simple troubleshooting step that you should try: Reseat your graphics card and its PCI power connectors.