Problems with x570-E Gaming

[schmdi334]

I have a problem with my PC. If it is on heavy load it sometimes Crashes, so it reboots but without bluescreen.

In Event Viewer i found an error Code 11 that says that the driver found an error on the Storagecontroller from the Mainboard.

I have testet the RAM with memtest and the all of the SSDs are new , they are 980Pros from Samsung and i did run Diskmark a few times on them but without error. The CPU is a ryzen 95900x, i did a 1Hour Cinebench run also no problems.

The Graphicscard i testet with e few 3D mark runs. BIOS and Drivers are upgraded to the newest version and Windows setup is also fresh.

So the problem really just exists when gaming a few games. And i cant find an error when stresstesting the system.

 

Does anybody has an idea what i could do to find the error?

[maartendc]

Try the pc with another GPU, could be a bad GPU. 

 

Could be power supply related too, if both cpu and gpu are stressed under load in game, perhaps the PSU cannot provide enough or stable enough power. Try the system with a different PSU. 

 

Sounds like you have exhausted options to find the problem in software, so I would start swapping hardware to find the culprit. 

 

Good luck!

[schmdi334]

30 minutes ago, maartendc said:

Try the pc with another GPU, could be a bad GPU. 

 

Could be power supply related too, if both cpu and gpu are stressed under load in game, perhaps the PSU cannot provide enough or stable enough power. Try the system with a different PSU. 

 

Sounds like you have exhausted options to find the problem in software, so I would start swapping hardware to find the culprit. 

 

Good luck!

Thanks for youre reply. I am now trying to organise me some hardware to swap a few parts.

[aDoomGuy]

Did you overclock memory with or without XMP/DOCP? If you did that may be why judging only from the random restarts but the event viewer message indicate a problem related to storage.

It can be the motherboard, drive or cable (but in your case you don't cables so)... Do you have any external storage devices? If you do disconnect them and see if the error goes away, If not lets try some things.

 

First I would like you to open command prompt and run it as admin (open start menu then search for cmd and choose run as administrator). In the cmd window run the command below.

 

chkdsk c: /f /r

On your next reboot your OS drive will be scanned. Repeat this process for each other drive , your OS drive is the only that needs a reboot for scanning.

 

Back into Windows open CMD like you did and run the following command

sfc /scannow

 

Let it scan your system files and reboot if anything was fixed.

 

Next open cmd again like you did earlier and this time run the two commands in sequence.

 

DISM.exe /Online /Cleanup-image /ScanHealth

 

DISM.exe /Online /Cleanup-image /RestoreHealth

 

Again reboot if anything was fixed and open cmd once more like you did earlier

 

See if it helped. If it didn't, make sure the NVMe drives are properly connected.

 

[schmdi334]

33 minutes ago, aDoomGuy said:

Did you overclock memory with or without XMP/DOCP? If you did that may be why judging only from the random restarts but the event viewer message indicate a problem related to storage.

It can be the motherboard, drive or cable (but in your case you don't cables so)... Do you have any external storage devices? If you do disconnect them and see if the error goes away, If not lets try some things.

 

First I would like you to open command prompt and run it as admin (open start menu then search for cmd and choose run as administrator). In the cmd window run the command below.

 

chkdsk c: /f /r

On your next reboot your OS drive will be scanned. Repeat this process for each other drive , your OS drive is the only that needs a reboot for scanning.

 

Back into Windows open CMD like you did and run the following command

sfc /scannow

 

Let it scan your system files and reboot if anything was fixed.

 

Next open cmd again like you did earlier and this time run the two commands in sequence.

 

DISM.exe /Online /Cleanup-image /ScanHealth

 

DISM.exe /Online /Cleanup-image /RestoreHealth

 

Again reboot if anything was fixed and open cmd once more like you did earlier

 

See if it helped. If it didn't, make sure the NVMe drives are properly connected.

 

Thanks for youre reply. Windows is new installed and i already tried the disks. But i will try it again with you commands when i am at home and let you know if it works.

[aDoomGuy]

7 minutes ago, schmdi334 said:

Thanks for youre reply. Windows is new installed and i already tried the disks. But i will try it again with you commands when i am at home and let you know if it works.

No problem. I run sfc as routine everytime I install Windows, it often needs to fix things right off the bat. You downloaded the latest chipset drivers from Asus and updated from the AMD site if there are newer there? Also, what BIOS are you on? Some BIOS updates for AM4 contains stability fixes for NVMe.

[schmdi334]

56 minutes ago, aDoomGuy said:

No problem. I run sfc as routine everytime I install Windows, it often needs to fix things right off the bat. You downloaded the latest chipset drivers from Asus and updated from the AMD site if there are newer there? Also, what BIOS are you on? Some BIOS updates for AM4 contains stability fixes for NVMe.

Chipset drivers and BIOS are up to date. I am already in contact with asus to see if there is a problem with the newest BIOS version.

[schmdi334]

2 hours ago, aDoomGuy said:

Did you overclock memory with or without XMP/DOCP? If you did that may be why judging only from the random restarts but the event viewer message indicate a problem related to storage.

It can be the motherboard, drive or cable (but in your case you don't cables so)... Do you have any external storage devices? If you do disconnect them and see if the error goes away, If not lets try some things.

 

First I would like you to open command prompt and run it as admin (open start menu then search for cmd and choose run as administrator). In the cmd window run the command below.

 

chkdsk c: /f /r

On your next reboot your OS drive will be scanned. Repeat this process for each other drive , your OS drive is the only that needs a reboot for scanning.

 

Back into Windows open CMD like you did and run the following command

sfc /scannow

 

Let it scan your system files and reboot if anything was fixed.

 

Next open cmd again like you did earlier and this time run the two commands in sequence.

 

DISM.exe /Online /Cleanup-image /ScanHealth

 

DISM.exe /Online /Cleanup-image /RestoreHealth

 

Again reboot if anything was fixed and open cmd once more like you did earlier

 

See if it helped. If it didn't, make sure the NVMe drives are properly connected.

 

Did everything you wrote, but still crashing in attachement are the Error messages i can find: (sorry it is in german)

[maartendc]

21 hours ago, schmdi334 said:

 

In Event Viewer i found an error Code 11 that says that the driver found an error on the Storagecontroller from the Mainboard.

 

 

17 hours ago, schmdi334 said:

Did everything you wrote, but still crashing in attachement are the Error messages i can find: (sorry it is in german)

 

 

 

Are those error messages from Windows Event viewer? If so, that doesn't seem right, a lot of storage related issues. It might be the SSD's are bad, or it might be like you said something with the storage controller on the motherboard. Can you test the system with other drives? Perhaps even a SATA Hard drive? (Not entirely sure, but perhaps if that uses the SATA controller on the motherboard instead of the NVME controller, that could rule some things out). Take out all current drives, do a quick clean install of Windows on another (good) drive, and install one of the games that causes crashes and see if that still happens.

- If it also happens with other NVME drives, the M.2 slot or NVME controller on the motherboard might be bad.

- If it does not happen with other NVME drives, the current drives themselves might be bad.

- If it also happens with SATA drives, there might be something else causing this.

 

It would seem odd to me that the crashes would never appear doing stress tests, but would appear playing games. Perhaps when the PC is trying to access certain areas of the SSD that are bad? (which it does not access during stress tests).

[schmdi334]

20 minutes ago, maartendc said:

 

Are those error messages from Windows Event viewer? If so, that doesn't seem right, a lot of storage related issues. It might be the SSD's are bad, or it might be like you said something with the storage controller on the motherboard. Can you test the system with other drives? Perhaps even a SATA Hard drive? (Not entirely sure, but perhaps if that uses the SATA controller on the motherboard instead of the NVME controller, that could rule some things out). Take out all current drives, do a quick clean install of Windows on another (good) drive, and install one of the games that causes crashes and see if that still happens.

- If it also happens with other NVME drives, the M.2 slot or NVME controller on the motherboard might be bad.

- If it does not happen with other NVME drives, the current drives themselves might be bad.

- If it also happens with SATA drives, there might be something else causing this.

 

It would seem odd to me that the crashes would never appear doing stress tests, but would appear playing games. Perhaps when the PC is trying to access certain areas of the SSD that are bad? (which it does not access during stress tests).

Thanks for the reply. I already changed the SSDs so they are brand new Samsung 980pro with like 90GB written and read. I will try if the error also exists with sata drives and will contact you with the result. And yes these reports are from windows event viewer.