Issue with new Ram

[Boombi]

Hello a friend of mine has recently purchased two new sticks of ram. He has a Asus Rog Strix B550-XE Gaming Wifi (https://rog.asus.com/motherboards/rog-strix/rog-strix-b550-xe-gaming-wifi-model/)

The CPU he's using is a R9 5950X and the ram he purchased is G.Skill TridentZ 3200mhz C15 16gox2. They are the exact same sticks that he already has on his motherboard.

 

Now the problem he's having is thatt when he installed them he got bluescreen each time he tried to boot it, he could never get to the windows login screen. He tried different stuff in the bios boot menu (which recognized the 64 gigs of ram) but to no avail, the errors he got was "Kernel security check failure", "System thread exception" or something, he got a few others but didn't take pictures and didn't remember the exact names except for those two ones. The motherboard is rated for up to 128 gigs so that shouldn't be a problem and the two sticks that were already in it didn't cause any problems. He removed the two new additional sticks and his pc is running like normal.

Do you have any idea of what the problem could be ?

 

I've put both the boxes of the ram he first had with his computer and the one that he received today for you to see that they are the exact same.

[Tegneren]

Has he tried running only the new ones?

Try one at the time and run a memcheck on them to check for errors.

He should also try having the new and the old stics in seperate channels, meaning new sticks in slot A1 and A2 and old in slot B1 and B2 due to reason below.

 

Even if the sticks are marketed as the same, the chips themselves (controllers/dram) might be different, from a different production run or even different fab.

Some brands do that sometimes, but G-skill is generally reputable.

[LauriHimself]

42 minutes ago, Boombi said:

two new sticks of ram

two kits of ram are not guaranteed to work together, no matter how much "They are the exact same sticks". one might need more voltage to get to the rated speeds

reset CMOS and see if they work without DOCP. if so enable DOCP.

presumably they will stop working again.

disable DOCP again and dail in a custom oc lower than what the auto OC settins are and go from there

[Quickstrike]

41 minutes ago, LauriHimself said:

two kits of ram are not guaranteed to work together, no matter how much "They are the exact same sticks". one might need more voltage to get to the rated speeds

reset CMOS and see if they work without DOCP. if so enable DOCP.

presumably they will stop working again.

disable DOCP again and dail in a custom oc lower than what the auto OC settins are and go from there

I've got first hand experience of this...
No amount of fiddling with settings helped... Ended up getting a 2*16  kit

[Guest]

Ryzen likes even timing numbers.

 

Try 16-16-16-16-36 at xmp voltage or a click higher. Disable power down mode in the timings menu also. CPU SOC at 1.08v on auto should be fine.

[Boombi]

Okay follow up for you guys, Thank you very much for all your tips, my friend tried to swap the "old ram" with the "new ram" and same problem, the PC didn't boot (blue screen) he tried with only one of the "new" stick and same thing he didn't try with the other one so it was either one of the two that was dead or both of them so he's sending them back.

[Dr_badwolf]

32 minutes ago, Boombi said:

Okay follow up for you guys, Thank you very much for all your tips, my friend tried to swap the "old ram" with the "new ram" and same problem, the PC didn't boot (blue screen) he tried with only one of the "new" stick and same thing he didn't try with the other one so it was either one of the two that was dead or both of them so he's sending them back.

wait... same problem with the [OLD RAM] and he [DID] [WHAT EXACTLY?] ? ? 

[Boombi]

What I mean is that only with the "new" Ram sticks in on the same channel he used before, the PC didn't boot under any circumstances, overclocked or not.

[Dr_badwolf]

1 minute ago, Boombi said:

What I mean is that only with the "new" Ram sticks in on the same channel he used before, the PC didn't boot under any circumstances, overclocked or not.

If he tried only one of each of the sticks at a time... Its unlikely they would BOTH be bad.
especially if he default clocked them

 

[Dr_badwolf]

That said... Its "Theoretically" possible... and like "Reverse-Silicon Lottery"

 

[Boombi]

He then tried only one of them alone to see and it didn't boot, he didn't try the other stick and called it a day as he has bought them as a package he sent them both back it was easier, one of them might still work he just hadn't any use trying it.