GPU Black Screen Once in Game

[Najecko]

So my friend has an HP Omen Pre-built that he is running into some, what I am assuming is GPU problems. I am fairly certain it is the GPU because, he has his old 960 works when it is slotted into the motherboard. I had him update his drivers (no luck), I had him delete all drivers so it was a clean slate and re-download drivers and had no luck there. I just had him run a GPU stress test on Heaven and it ran perfectly fine.. To give an example of the problem, he can load into CSGO, do anything he wants in the menu i.e. change video settings, change keybinds, buy and sell skins etc etc. As soon as a game is found, his screen goes black on the loading screen and states "no signal found." He tried a new PSU and nothing changed, any idea on what he can do to get this card to work or does he need to send the PC back for a replacement?

 

Thank you guys in advance!

 

 

[Gamer4714]

Can you post the complete specs of the pc

[Najecko]

7 minutes ago, Gamer4714 said:

Can you post the complete specs of the pc

Yes, let me text him to double check on the specs before I post them.

[Najecko]

11 minutes ago, Gamer4714 said:

Can you post the complete specs of the pc

He ironically just got called into work, I found the old link he sent me when he bought it though..

CPU: Ryzen 7, 3700x

GPU NVIDIA GeForce RTX 2060

Memory: 16gb of HyperX RBG Ram (not sure on speed)

Motherboard: N/A

PSU: N/A

 

[Gamer4714]

Most probably would be a cpu throttle. Insufficient cooling I think.

[Najecko]

15 minutes ago, Gamer4714 said:

Most probably would be a cpu throttle. Insufficient cooling I think.

It has been working for nearly a year now though, I will have him run temperature checks later when he gets home. CSGO for example is running on the lowest settings possible and still is followed by an instant crash.