New Build Windows Install Issue

[BlackMesa92]

Hello all,

 

We are currently building a PC with the specs detailed at the bottom of this post.

 

Upon powering on for the first time, it went straight into BIOS, but we haven’t been able to get windows to install.

 

Display works fine in BIOS, all devices are present.

 

When I change to install windows, the following blue screen presents:

 

https://i.postimg.cc/4dhSt1Yr/bluescreen.jpg

 

All other peripherals set up fine

 

But as soon as we boot to windows boot drive, we get broken graphics output

 

We have reseated everything (including the CPU), and have tried different PCIe ports

 

We tested using an old Radeon 6850 and received similar types of behaviour.

 

In BIOS, voltage on 3V, 5V and 12V all fine, so don’t think it is the PSU

 

We tried updating to the latest beta BIOS, and then rolled it back to the most recent version of BIOS before the latest beta (MS-7C37)

 

Tried PCIe compatibility settings, i.e. gen3

 

XMP is turned off.

 

Any help would be greatly appreciated.

 

Specs:

Main Monitor	LG UltraGear 27GL850 QHD 144Hz G-Sync HDR IPS 27in Monitor
CPU	AMD Ryzen 5 5600X 6-Core AM4 3.70 GHz Unlocked CPU Processor + Wraith Stealth
Motherboard	MSI X570 Gaming Plus Motherboard
GPU	MSI GeForce RTX 3070 SUPRIM X 8G, 8GB
RAM	Corsair Vengeance RGB PRO 32GB (2x 16GB) DDR4 3600MHz CL18 Memory - Black
SSD	Crucial P1 M.2 NVMe SSD 1TB
HDD	WD WD40EZRZ 4TB Blue 3.5" 5400RPM SATA3 Hard Drive
PSU	Corsair RM750x 750W 80 Plus V2 Gold Fully Modular ATX Power Supply
Case	Lian-Li LanCool 215 Tempered Glass Mid-Tower E-ATX Case

 

[Alex Atkin UK]

@BlackMesa92 As you got similar results with a different GPU, do you have a different monitor or TV you can try to eliminate that as the faulty part?

 

Also if possible try a different display cable, and/or if you are using Displayport, try HDMI, vice versa.

[BlackMesa92]

2 minutes ago, Alex Atkin UK said:

@BlackMesa92 As you got similar results with a different GPU, do you have a different monitor or TV you can try to eliminate that as the faulty part?

 

Also if possible try a different display cable, and/or if you are using Displayport, try HDMI, vice versa.

Hi Alex,

 

Thanks for the fast reply.

 

I should have mentioned, we have tried 3 different monitors, and both HDMI and DP, but all gave the same result.

 

[DigitalGoat]

40 minutes ago, BlackMesa92 said:

Hello all,

 

We are currently building a PC with the specs detailed at the bottom of this post.

 

Upon powering on for the first time, it went straight into BIOS, but we haven’t been able to get windows to install.

 

Display works fine in BIOS, all devices are present.

 

When I change to install windows, the following blue screen presents:

 

https://i.postimg.cc/4dhSt1Yr/bluescreen.jpg

 

All other peripherals set up fine

 

But as soon as we boot to windows boot drive, we get broken graphics output

 

We have reseated everything (including the CPU), and have tried different PCIe ports

 

We tested using an old Radeon 6850 and received similar types of behaviour.

 

In BIOS, voltage on 3V, 5V and 12V all fine, so don’t think it is the PSU

 

We tried updating to the latest beta BIOS, and then rolled it back to the most recent version of BIOS before the latest beta (MS-7C37)

 

Tried PCIe compatibility settings, i.e. gen3

 

XMP is turned off.

 

Any help would be greatly appreciated.

 

Specs:

Main Monitor	LG UltraGear 27GL850 QHD 144Hz G-Sync HDR IPS 27in Monitor
CPU	AMD Ryzen 5 5600X 6-Core AM4 3.70 GHz Unlocked CPU Processor + Wraith Stealth
Motherboard	MSI X570 Gaming Plus Motherboard
GPU	MSI GeForce RTX 3070 SUPRIM X 8G, 8GB
RAM	Corsair Vengeance RGB PRO 32GB (2x 16GB) DDR4 3600MHz CL18 Memory - Black
SSD	Crucial P1 M.2 NVMe SSD 1TB
HDD	WD WD40EZRZ 4TB Blue 3.5" 5400RPM SATA3 Hard Drive
PSU	Corsair RM750x 750W 80 Plus V2 Gold Fully Modular ATX Power Supply
Case	Lian-Li LanCool 215 Tempered Glass Mid-Tower E-ATX Case

 

How are you trying to install Windows? From a USB flash drive? How did you create the install media?

Things to try, re make Windows install drive using Microsoft Media Creation Tool, do not use Rufus or other disk maker utilities.

Try a different USB flash drive.

Use a motherboard USB port (as opposed to a front/ breakout/ hub port), try a USB 2.0 port if present rather than a USB 3.0 port.

[ShaoMcLulz]

1 hour ago, DigitalGoat said:

How are you trying to install Windows? From a USB flash drive? How did you create the install media?

Things to try, re make Windows install drive using Microsoft Media Creation Tool, do not use Rufus or other disk maker utilities.

Try a different USB flash drive.

Use a motherboard USB port (as opposed to a front/ breakout/ hub port), try a USB 2.0 port if present rather than a USB 3.0 port.

Hi DigitalGoat, I was working on this with BlackMesa98 this afternoon. We used all the different USB ports on the IO  of the MB and we were using a usb flash disk made via the Microsoft media creation tool (first time I'd actually used it and done today). I tested the usb on another laptop and it booted into the installer just fine. 

[ShaoMcLulz]

Further to the above, the GPU works perfectly fine in my rig.

[DigitalGoat]

At this point I would seriously be considering RMA on the motherboard, if you have tested the GPU and boot disk on other machines and they work fine and you have tried everything else you can think of, it would seem to point at the motherboard somewhere. The fact you get a normal display on BIOS is only because the BIOS uses a very low level driver for display. I am not familiar with Ryzen CPUs, I take it the 5600x does not have an iGPU otherwise you would have tested the install disk using that as well? 

 

Afterward: Have you tried with only one RAM slot populated, tried RAM from another machine?

[BlackMesa92]

Just to close out this issue, a new USB boot drive was used with the installer created by a different method, which enabled the PC to boot into Windows with no issues whatsoever. 

 

Thank you to all who provided assistance, especially ShaoMcLulz with the build. 

[TudorFinalBosz]

@BlackMesa92Which other method was used to create the installer?

Might be interesting information.

 

I don't know why someone else in this thread ( @DigitalGoat) said do not use Rufus, I've used it for years and it always worked reliably. It's open source software, you can read or contribute to the code, it has a public repository: https://github.com/pbatard/rufus

There's nothing shady or unreliable about Rufus.

 

[DigitalGoat]

1 hour ago, TudorF said:

@BlackMesa92Which other method was used to create the installer?

Might be interesting information.

 

I don't know why someone else in this thread ( @DigitalGoat) said do not use Rufus, I've used it for years and it always worked reliably. It's open source software, you can read or contribute to the code, it has a public repository: https://github.com/pbatard/rufus

There's nothing shady or unreliable about Rufus.

 

I have no issue with Rufus (use it myself for various tasks) or other disk creation apps, Rufus was mentioned by the OP in particular, I also included "or other disk maker utilities".

I was merely trying to eliminate as many variables as possible. Sometimes stripping it all down to the basics and starting from there can be of great benefit when troubleshooting.

[ShaoMcLulz]

Yeah, so as surprising as it was avoiding the (new to me) windows utility all together and using Rufus like I normally would worked perfectly.

 

The most surprising thing was we tried to eliminate the flash drive as an issue but using it on a seperate laptop and the first one we had worked perfectly fine on the different machine.

 

But as a last ditch effort, trying a different drive seemed worthwhile. Considering how many hours of troubleshooting and process of elimination was done as well.

 

Still a mystery why this was the case, the type of issue it threw does not seem common from googling the behaviour.