Cable "management" causing crashing issues?

[dudeman]

I have a new pre-built machine (msinfo and dxdiag files attached, spec summary below) that repeatedly crashes mid game. I've tested it on overwatch and destiny 2 and both games crash. I've done pretty much all of the software related recommendations (disable overlay apps, reinstall games and windows, update/reinstall nvidia drivers, etc) and keep having the issue. About half of the crashes just go to desktop and the rest cause a reboot. In hopes of identifying any obvious hardware issues I pulled the back side panel off (behind the motherboard mounting panel and noticed some terrible cable management - pics below). The cables were all zip-tied together into a giant wad that's about 1cm/0.5" wider than the space between the panels (see profile view of box pic).

 

I included a picture of a 4 hub pbc splitter that apparently has a bent connection on the bottom left. Best I can tell this is a fan connection and appears to still work, but I'm worried that there could be other bad connections. I'm just moving to PC from console so I'm a noob here.

 

Anyway, my question is could this rats nest of cables back here be causing my issues with crashes? Should I just cut the zip ties and re-do this whole thing? TIA

 

Case: iBUYPOWER Trace 4 MR Mirror Finished Tempered Glass ARGB

Processor: Intel® Core™ i7-11700F Processor (8X 2.50GHz/16MB L3 Cache)

Motherboard: ASROCK B560M/AC

Memory: 16GB [8GB x 2] DDR4-3200MHz ADATA XPG SPECTRIX D41 RGB

Video Card: GeForce RTX 3060 - 12GB GDDR6 (VR-Ready)

Power Supply: 650 Watt - 80 PLUS Gold Certified

Processor Cooling: DEEPCOOL GAMMAXX GT RGB CPU COOLER

Operating System: Windows 10 Home 64bit

Storage: 500GB M.2 NVMe SSD + 1TB HDD

 

MSINFO.txt DxDiag.txt

[Juular]

What's the PSU exactly ? Is the GPU connected with two separate power cables (going back to the PSU into separate sockets there) ? CTDs in GPU heavy applications usually speak of GPU instability, maaaybe RAM.

[dudeman]

31 minutes ago, Juular said:

What's the PSU exactly ? Is the GPU connected with two separate power cables (going back to the PSU into separate sockets there) ? CTDs in GPU heavy applications usually speak of GPU instability, maaaybe RAM.

thanks, High Power is the OEM and the model is HP1-J650GD-F12S. That's apparently a non-retail line they make exclusively for ibuypower. I pulled it out and can't see the physical connection on the PSU, but there are two ribbon cords going to the GPU's 8 pin connection. Sounding more like a GPU issue I guess?

[Juular]

13 minutes ago, dudeman said:

Sounding more like a GPU issue I guess?

Likely. Do you have a warranty on this PC ?

[dudeman]

14 minutes ago, Juular said:

Likely. Do you have a warranty on this PC ?

Yeah, it’s not even a week old. Just trying to avoid shipping the whole box back to CA. Going to try to find someone to test the gpu locally and see if we can isolate the issue. I ran a gpu stress test and it seemed fine, although maybe I don’t know what to look for

[DeepCool zer0]

On 4/24/2021 at 11:16 AM, dudeman said:

Yeah, it’s not even a week old. Just trying to avoid shipping the whole box back to CA. Going to try to find someone to test the gpu locally and see if we can isolate the issue. I ran a gpu stress test and it seemed fine, although maybe I don’t know what to look for

From personal experience, it can be a few things. Like @Juular stated, it can be the GPU, PSU, RAM, or even the BIOS. When I was getting random game crashes with Overwatch, it was due to my overclock settings for my 2080TI. The random restarts of the whole system at load sounds more like unstable power from the PSU though. RAM and BIOS issues are usually presented either at POST or you will see BSODs. I know you want to avoid sending it back to IBuyPower, but that might be the best way to save yourself a lot of headache.

 

DeepCool

[Tech87]

There was a  is a windows update coming soon released today, which is meant to fix fps/crashing issues that some people are seeing.

If you haven't already, download/install the update and see if it helps.

 

However, if this fix hasn't been released yet, the fix appears to be uninstalling the update that caused the issue.

 

Windows 10 KB5001330 issues: FPS drop, system crashes (windowslatest.com)