LTT Store Amazon Problems

[Gammahooch13]

The recent WAN show about the problems of amazon for LTTStore is probably most likely an ASIN or FNSKU problem on amazon's side.

 

I worked at an Amazon fulfillment facility, BWI4. I was in the outbound side, packing and shipping, I was basically an assistant manager for the PA because I was trained in all areas of outbound, BOD, pack, Dwells, Hazmat, kickout and Problem solve. Throughout a normal day, I would have to send our PA managers messages for corrections of ASINs/FNSKU, which the ASIN is the code in our system for the item in the warehouses (You can find your item's ASIN in product details of the Amazon webpage usually looks like B00005 or XCJ0000, usually with product weight and dimensions). Which our PAs send the items that need ASIN correction to inbound (the team at sets up the warehouse organization), they will usually try to correct it or put it in the system as wrong item and correct it. Although sometimes inbound screws up and marks the items wrong ASIN with the wrong weight attached to the item. It will still ship the wrong item, the parameters fit to be shipped.

 

The last line to stop the wrong item to be shipped is kickout. Kickout is the station where once the item is boxed and put on the line for dock to pack the trucks, it will weight and check the box and SP00 (SP00 codes are for the system to connect the item parameters to be shipped- bag of chips box of 12 Ship in own container or B0 box, weigh 5lbs to be shipped to Las Vegas). When there is a mistake, the box will kickout of the line and head over to the operator to make sure the item, weight, and SP00 are correct for that shipment. When inbound makes a mistake with the ASINs, the machine read the SP00 and weigh the box, it will think that the 20oz bottle weighs the same as a 40oz bottle and ship the wrong item. Although in Amazon's system it was right.

 

Another thing is, like said in the WAN show- the time crunches in the facilities. You have to get a certain amount of orders out for the shipping/priority time, I worked night 6pm-5am, our priorities were 9,9:30,11,12,1:30, and 5 (can be up to 10000 items for each time), which corresponding with order time and delivery choosen. If items weren't out for their priority time then our shift would look bad and worker who may handled the item that missed priority looks bad. Though there are many reasons why priority time are missed and management doesn't want to explain upper management the problems of why the shift missed a priority time by 100 items, so they will either throw the employee under the bus or ship the wrong item (20oz LTT water bottle instead of a 40oz). It was a motto in the facility, better wrong item then miss. Which shows that management and upper management rather have wrong items then missing.

 

If I were you guys get together with Amazon warehouse department and double check the ASIN for the water bottle and make sure they match the proper item and dimensions. The problems you guys are facing from Amazon are problems I had to deal with in the warehouse of our facility.