PC restarts randomly

[hysel]

Hi everyone

 

I have experiencing a weird problem with my machine where it would restart randomly and come back like nothing ever happened.

 

This is not a BSOD problem (no memory dump is generated), it almost like someone is pressings the reset button.

 

 

 

This is the last memory dump I have, it is quite old now and I got the restart all week

 

 

Here is my machine details:

 

Computer:      ASUS System Product Name
CPU:           AMD Ryzen 5 3600 (Matisse, MTS-B0)
               3600 MHz (36.00x100.0) @ 3600 MHz (36.00x100.0)
Motherboard:   ASUS ROG CROSSHAIR VIII HERO
BIOS:          3302, 03/05/2021
Chipset:       AMD X570 (Bixby)
Memory:        32768 MBytes @ 1800 MHz, 18-22-22-42
               - 16384 MB PC17000 DDR4 SDRAM - G Skill F4-3600C18-16GTZN
               - 16384 MB PC17000 DDR4 SDRAM - G Skill F4-3600C18-16GTZN
Graphics:      ASUS ROG STRIX RX 5700 XT OC
               AMD Radeon RX 5700 XT, 8192 MB GDDR6 SDRAM
Drive:         WDC WDS100T1B0A-00H9H0, 976.8 GB, Serial ATA 6Gb/s @ 6Gb/s
Drive:         PNY CS3030 1TB SSD, 976.8 GB, NVMe
Drive:         Samsung SSD 970 EVO Plus 250GB, 244.2 GB, NVMe
Sound:         ATI/AMD Navi10 - High Definition Audio Controller
Sound:         AMD Starship/Matisse/Vermeer - HD Audio Controller
Network:       RealTek Semiconductor RTL8125 Gaming 2.5GbE Family Ethernet Controller
Network:       Intel I211AT Copper (Pearsonville) Network Adapter
OS:            Microsoft Windows 10 Professional (x64) Build 19042.804 (20H2)

Here is what I did so far:

 

1) Kept updating the BIOS to the latest version - didn't help

2) I replaced my PSU - didn't help

3) I tried to put the memory sticks on a different slot - That one generated a different problem, when I enabled D.O.C.P profile, If the memory sticks reside on slots A1/B1, the BIOS fails POST and I can't make it to boot. However, if I put them on slots A2/B2, everything is working fine except the random restart.

 

I have to say that I didn't have this problem when I first got the computer, it is something that started to happen over time

 

Any suggestions?

Edited March 14, 2021 by hysel

[Guest]

Try running the memory at 3200mhz oposed to 3600mhz and test stability there. 

[hysel]

41 minutes ago, ShrimpBrime said:

Try running the memory at 3200mhz oposed to 3600mhz and test stability there. 

Will do

 

May I ask why 3200 will be better?

[Guest]

1 hour ago, hysel said:

Will do

 

May I ask why 3200 will be better?

Because that is the CPU memory controller top supported speed. 

[hysel]

15 hours ago, ShrimpBrime said:

Because that is the CPU memory controller top supported speed. 

Thanks!

 

I also disable the CPU C-State flag based on some other threads I encountered online

 

I will keep you updated

[hysel]

So-far-so-good

 

no random restart for the last 5 days after disabling the C-State flag

 

Will keep on updating

[hysel]

I think I can mark this one as solved

 

disabling the C-State flag did the trick

 

Anyone else had the same problem?