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Random Restarts

VoidVines
By VoidVines
in Troubleshooting
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Over the past few days I've been having an issue with my PC restarting randomly.

 

Specs -

CPU - Ryzen 7 2700X

GPU - NVIDIA RTX 2070 SUPER

16gb RAM

 

There's no error message or BSOD and it never says it's restarting or anything, it just stops and reboots. All the fans stay on. My PC is a prebuilt that is less than 2 months old.

 

I checked Event Viewer and seem to be getting a number or recurring errors before the Critical Error Kernel-Power event 41 "The system has rebooted without cleanly shutting down first. This error could be caused if the system stopped responding, crashed, or lost power unexpectedly." 

 

I ran the SFC scan in CMD and that didn't come back with anything. Could this issue be linked to my PSU? I have a Corsair CV650

 

Any help would be greatly appreciated.

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does it reboot on idle? or under load? or both? Try disabling global C-states in the bios, you might need to dig around for that setting.

PC 0: Pinky 2.0

Ryzen 9 5950x — 64GB G.Skill Ripjaws 5 @3600Mhz CL14-13-13-28-288 — ROG Crosshair 8 Dark Hero — RX 6900 XT — Hardline Loop — Sabrent Rocket 4.0 2TB — Samsung PM961 1TB — WD Blue 4TB HDD — Corsair AX1500i — Thermaltake Core P5 

 

PC 1: Pinky (Yes that is her name) Here's the build

Xeon E5-1680V3 — 64GB G.Skill Ripjaws 4 @2400Mhz — MSi X99A Godlike Gaming — GTX 980Ti SLI (2-WAY) — Hardline Loop — Samsung 950Pro 512GB — Seagate 2TB HDD — Corsair RM1000 — Thermaltake Core P5

 

PC 1.1: Pinky (Mom Edition) Here's the build

i7-5960X — 64GB G.Skill Ripjaws 4 @2400Mhz — MSi X99A Godlike Gaming — GTX 980Ti SLI (2-WAY) — Hardline Loop — Sabrent Rocket 3 1TB — Samsung Q 870 Evo 4TB — Corsair HX850i — InWin S-Frame #190

 

PC 2: Red Box/Scarlet Overkill (Dual Xeon)

Xeon E5-2687W x2 — 96GB Kingston DDR3 ECC REG @1333Mhz — EVGA Classified SR-X Dual CPU — GTX 1070 SLI (2-WAY) —Hardline Loop — Samsung 750 EVO 256GB — Seagate 2TB 2.5" HDD x3 — Self-Built Case

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22 hours ago, hihihi8 said:

does it reboot on idle? or under load? or both? Try disabling global C-states in the bios, you might need to dig around for that setting.

It wasn't rebooting on idle, but it wasn't under heavy-load either. I've hardly used my PC today and it's just been idling all day and I've had no problems or errors. Any time it has rebooted has been during using multiple, low-demand programs.

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4 hours ago, VoidVines said:

It wasn't rebooting on idle, but it wasn't under heavy-load either. I've hardly used my PC today and it's just been idling all day and I've had no problems or errors. Any time it has rebooted has been during using multiple, low-demand programs.

same for me. disabling c-states fixed it for me.

PC 0: Pinky 2.0

Ryzen 9 5950x — 64GB G.Skill Ripjaws 5 @3600Mhz CL14-13-13-28-288 — ROG Crosshair 8 Dark Hero — RX 6900 XT — Hardline Loop — Sabrent Rocket 4.0 2TB — Samsung PM961 1TB — WD Blue 4TB HDD — Corsair AX1500i — Thermaltake Core P5 

 

PC 1: Pinky (Yes that is her name) Here's the build

Xeon E5-1680V3 — 64GB G.Skill Ripjaws 4 @2400Mhz — MSi X99A Godlike Gaming — GTX 980Ti SLI (2-WAY) — Hardline Loop — Samsung 950Pro 512GB — Seagate 2TB HDD — Corsair RM1000 — Thermaltake Core P5

 

PC 1.1: Pinky (Mom Edition) Here's the build

i7-5960X — 64GB G.Skill Ripjaws 4 @2400Mhz — MSi X99A Godlike Gaming — GTX 980Ti SLI (2-WAY) — Hardline Loop — Sabrent Rocket 3 1TB — Samsung Q 870 Evo 4TB — Corsair HX850i — InWin S-Frame #190

 

PC 2: Red Box/Scarlet Overkill (Dual Xeon)

Xeon E5-2687W x2 — 96GB Kingston DDR3 ECC REG @1333Mhz — EVGA Classified SR-X Dual CPU — GTX 1070 SLI (2-WAY) —Hardline Loop — Samsung 750 EVO 256GB — Seagate 2TB 2.5" HDD x3 — Self-Built Case

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