Unable to access a file

[Logi Bear]

Hello I've recently reinstalled windows (I have it on an SSD and my games on a HDD) and I had a few Microsoft games and xbox games before I did this but since I've reinstalled windows it won't allow me to play or download any of my games from the xbox app well they don't show up when I access the xbox app and when I go to the game on the store it says install which it pops up with a page and asks me to allocate a drive to download the game onto but when I try it says sorry you done have access to this file pls try again in a bit. 

 

How can I fix this? 

[bellabichon]

Installing games in Windows isn't as simple has having the files on a drive. You'll probably need to wipe the drive (or delete the games) and re-download for it to work.

[Logi Bear]

2 minutes ago, bellabichon said:

Installing games in Windows isn't as simple has having the files on a drive. You'll probably need to wipe the drive (or delete the games) and re-download for it to work.

it won't allow me to access the file where the games are to delete them. I've tried deleting the whole file with the xbox games on it and it deleted something but then it said unable to delete the file because I don't have access, also I have all of my steam games on that HDD so I don't really wanna format the HDD. 

[Oshino Shinobu]

2 minutes ago, Logi Bear said:

it won't allow me to access the file where the games are to delete them. I've tried deleting the whole file with the xbox games on it and it deleted something but then it said unable to delete the file because I don't have access, also I have all of my steam games on that HDD so I don't really wanna format the HDD. 

You'll need to take ownership of them to delete them.

 

Right click the folder you want to delete > properties > Security > Advanced > Click change, next to owner at the top > Search for your username > Click OK on all the windows.

[Logi Bear]

1 minute ago, Oshino Shinobu said:

You'll need to take ownership of them to delete them.

 

Right click the folder you want to delete > properties > Security > Advanced > Click change, next to owner at the top > Search for your username > Click OK on all the windows.

 I'll give it a try when I'm on the pc, thank you 

[Logi Bear]

13 minutes ago, Logi Bear said:

 I'll give it a try when I'm on the pc, thank you

16 minutes ago, Oshino Shinobu said:

You'll need to take ownership of them to delete them.

 

Right click the folder you want to delete > properties > Security > Advanced > Click change, next to owner at the top > Search for your username > Click OK on all the windows.

 

Hi I got out of bed to give it a try and it gave me access to the files and stuff and I managed to delete them but it won't let me download any xbox games and come sup with this 

[Oshino Shinobu]

20 minutes ago, Logi Bear said:

Hi I got out of bed to give it a try and it gave me access to the files and stuff and I managed to delete them but it won't let me download any xbox games and come sup with this 

That will be a permissions issue as well most likely. 

 

Are you trying to set it to install on D:? 

 

If so, you might find the WindowsApps folder already exists, in which case you would need to take ownership and either delete it or rename it. (or you could try removing trusted installer, closing the properties, reopening and then giving trusted installer full control.

 

If you're trying to put it on the C drive, check the security permissions on C:\Program Files. TrustedInstaller should be the owner and have full control