Dram boot error

[Randy_Baton]

I can't past the first stage of boot, the board is stating there is DRAM fault. Solid orange light.

 

New - Board - Asus TUF GAMING X570-PLUS (WI-FI)

https://www.asus.com/uk/Motherboards/TUF-GAMING-X570-PLUS-WI-FI/

 

New - CPU - AMD Ryzen 5 5600X

 

New - RAM - G.Skill Tident Z Neo 32GB (2x16GB) DDR4-3600MHz CL18-22-22-42 1.35V

https://www.ebuyer.com/1023099-g-skill-tident-z-neo-32gb-2x16gb-ddr4-3600mhz-cl18-22-22-42-1-35v-f4-3600c18d-32gtzn

 

Old - GPU - MSI Nvidia GTX 1080 Ti GAMING X 11GB

https://www.msi.com/Graphics-Card/geforce-gtx-1080-ti-gaming-x-11g.html

 

Old - PSU - EVGA 600 B

https://www.evga.com/products/specs/psu.aspx?pn=e7a4ca30-cc2f-4769-b8ac-4293f30e7820

 

I've tried a single stick of Ram in each slot.

 

My PSU doesn't come with the 4-pin ATX power connector, it should still boot without it though shouldn't it? The PSU was the part I was most worried about as i plan to get a RTX3080 at some point. I have 3 SSD and 2 HDD in the case, but had unplugged them before booting. I also have a m.2 attached to the board.

 

Everything lights up - RGB on board and ram, GTC fans spin, all case fans spins (there are 3 fans, 2 on the case and one on the CPU cooler.)

 

HDMI is plugged into the onboard

 

No beeps from the mobo.

 

Thanks for any help

 

[Hairless Monkey]

6 minutes ago, Randy_Baton said:

I've tried a single stick of Ram in each slot.

Try the other stick, too.

7 minutes ago, Randy_Baton said:

My PSU doesn't come with the 4-pin ATX power connector, it should still boot without it though shouldn't it?

Yes.

 

Try reseating the CPU. Check for bent or dirty pins. Clear CMOS when you get the CPU back in.

[boggy77]

maybe the board doesn't have the right bios for the 5600x

[Hairless Monkey]

10 minutes ago, boggy77 said:

maybe the board doesn't have the right bios for the 5600x

Would not the CPU LED be lit, rather than the DRAM LED?

[Randy_Baton]

56 minutes ago, boggy77 said:

maybe the board doesn't have the right bios for the 5600x

Well pooh sticks... How do i go about updating bios on a board that won't post?

 

Do i have to buy an older chip flash i then sell the older chip (or RTM)

 

 

[boggy77]

9 minutes ago, Randy_Baton said:

Well pooh sticks... How do i go about updating bios on a board that won't post?

 

Do i have to buy an older chip flash i then sell the older chip (or RTM)

 

 

Amd have a upgrade kit you can order for free from their website. Or go to a computer repair shop and they should have a chip to help you upgrade

[Randy_Baton]

9 minutes ago, boggy77 said:

Amd have a upgrade kit you can order for free from their website. Or go to a computer repair shop and they should have a chip to help you upgrade

Cheers

Link for anyone else in my situation:

https://www.amd.com/en/support/kb/faq/pa-105

[boggy77]

1 hour ago, Randy_Baton said:

Cheers

Link for anyone else in my situation:

https://www.amd.com/en/support/kb/faq/pa-105

You could if possible return the motherboard and buy one with bios flashback which will allow bios updating without a cpu installed. Many b550 boards have that feature

[Randy_Baton]

Just a follow up to this - I'm all up and running.  Thanks guys.

 

I took 13 days but 3 of them were my fault....

 

AMD supplied me with a brand new boxed and sealed ryzen 3 3100

 

These were the timelines

 

Thursday 14th - Started the initial request

 

Saturday 16th - AMD raised the service request and requested further details and photos. You can't attach them when raising the initial request. You need to wait form AMD to email you.

You need to supply:

Photo of your CPU showing the serial number

Photo of your MOBO showing model

Proof of purchase ( i just did print to PDF on my email receipt)

Details of the conversation you've had with your mobo supplier explaining why they can't help. 

 

Thursday 21st - AMD told me I'd missed off the photo of my mobo....

 

Sunday 24th - Boot kit authorised

 

Wednesday  27th - Boot Kit delivered from Amsterdam to UK during CV19 and the first few weesk of brexit. 3 day delivery not bad.

 

Had all the classic start up problems, Forgot to put the power leads in my GPU

Decided as i was only updating my BIOS I probably didn't need a heat sink on the loanner CPU. I can't believe how quickly they get  toasty under no load and also how quickly a heat sink with no paste or fans cools one down!

 

Only issue I have now is ther was supposed to be a pre-paid return slip in the box and there isn't.