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Do I have a dead CPU?

MrMongoose
By MrMongoose
in Troubleshooting
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So let me start by saying this. I've been building/repairing computers for over 20 years. I have never experienced an issue like this before. This computer belongs to my brother in law who purchased it through me in early 2018. Let's start with the specs:

 

Ryzen 3 2200G with Vega 8 Graphics

2x4 GB DDR4 G.Skill RipJaw 3200MHZ

Asus Tuf B450-PLUS GAMING

240 GB Kingston SSD.

EVGA 500BR PSU.

 

So as you can see, he's had this system for almost 2 years. Around xmas time (between xmas and newyears) he contacts me complaining that his computer turns off every 5 minutes, tops. I have him send me pictures of his CPU fan and, sure enough, the thing is cluttered with cat hair and dust. I have him clean his CPU fan and every other fans. Computer works flawlessly for a few days and then all hell broke loose. So here is the symptoms.

 

1. no post, no beeps, no flash, nadda. Fans will spin but nobody's home (this happens maybe 10% of the time.)

2. I get the Asus Tuff splash screen, the little windows circle will start spinning and will stop. Complete freeze, system must be rebooted.

3. I get into windows... complete freeze within 30 seconds. Nothing responds, has to be rebooted.

 

I tried changing to a different power supply.

Tried moving his ram around.

Tried a generic stick of Kingston 8 GIG DDR4@2666. (pulled from a working system)

Tried installing an RX580 4GB (pulled from a working system)

Tried reinstalling Windows on a different drive SSD.

 

Every single time the same behavior. Now again, his system worked FLAWLESSLY for over a year..

 

I eventually opened a case with ASUS as I believed the motherboard became defective. With an ASUS tech, we successfully upgraded the BIOS to the latest version, same behavior. They agreed the issue was motherboard related. I completed the RMA and received the board, replaced, today and to my surprise... exact same behavior. The board also had the latest official BIOS release V2409 release in December 2020 as the board I ended up sending.

 

So I went... screw it, even though I've NEVER experienced a dead CPU before... I tried my wife's CPU which is a Ryzen 7 2700,paired with the same RX580 as before and it just works..

 

Is there ANYTHING I might have missed?

 

My next step would be to open an RMA with AMD as I am flabbergasted by everything I've experienced thus far with this system.

 

Thanks everyone! 

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Posted

It sounds unusual. In my experience, CPUs either work or don't. But it appears that you have been quite thorough. The last thing that I would try if I were you, is to try the 2700 in place of the 2200G in the system, with everything else remaining the same. If that works, then you can be pretty close to sure that the CPU is the issue.

8 minutes ago, MrMongoose said:

I tried my wife's CPU which is a Ryzen 7 2700,paired with the same RX580 as before and it just works..

I misunderstood this. The RX580 through me off, but you needed it due to the lack of integrated graphics in the 2700. It seems to me you have a dead CPU...

BabyBlu.2 (Primary): 

  • CPU: AMD Ryzen 5 9600X
  • Motherboard: Asus ROG STRIX B650E-F
  • RAM: G.Skill Flare X5 64GB (2x32GB) DDR5-6000 CL30 @ 6400MHz 30-40-40-96
  • GPU: MSI RTX 2080 Sea Hawk EK X, 2100MHz core, 8000MHz mem
  • Case: Phanteks Evolv X
  • Storage: XPG SX8200 Pro 2TB, 3x ADATASU800 1TB (RAID 0), Samsung 970 EVO Plus 500GB
  • PSU: Corsair HX1000i
  • Display: MSI MPG341CQR 34" 3440x1440 144Hz Freesync, Dell S2417DG 24" 2560x1440 165Hz Gsync
  • Cooling: Custom water loop (CPU & GPU), Radiators: 1x140mm(Back), 1x280mm(Top), 1x420mm(Front)
  • Keyboard: Corsair Strafe RGB (Cherry MX Brown)
  • Mouse: MasterMouse MM710
  • Headset: Corsair Void Pro RGB
  • OS: Windows 11 Pro

Roxanne (Wife Build):

  • CPU: AMD Ryzen 5 7600
  • Motherboard: Gigabyte B650I AORUS ULTRA
  • RAM: G.Skill Flare X5 32GB (2x16GB) DDR5-6000 @ 6000MHz 30-38-38-96
  • GPU: EVGA GTX 1080 FTW2 w/ LM
  • Case: Cooler Master MasterBox NR200
  • Storage: Samsung 850 EVO 250GB, Samsung 860 EVO 1TB, Silicon Power A80 2TB NVME
  • PSU: Corsair SF850L
  • Display: Dell Alienware AW3420DW GSync
  • Cooling: Arctic Liquid Freezer II 280mm
  • Keyboard: GMMK TKL(Kailh Box White)
  • Mouse: Glorious Model O-
  • Headset: SteelSeries Arctis 7
  • OS: Windows 11 Pro

BigBox (HTPC):

  • CPU: Ryzen 5800X3D
  • Motherboard: Gigabyte B550i Aorus Pro AX
  • RAM: Corsair Vengeance LPX 2x8GB DDR4-3600 @ 3600MHz 14-14-14-28
  • GPU: MSI RTX 3080 Ventus 3X Plus OC, de-shrouded, LM TIM, replaced mem therm pads
  • Case: Fractal Design Node 202
  • Storage: SP A80 1TB, WD Black SN770 2TB
  • PSU: Corsair SF600 Gold w/ NF-A9x14
  • Display: Samsung QN90A 65" (QLED, 4K, 120Hz, HDR, VRR)
  • Cooling: Thermalright AXP-100 Copper w/ NF-A12x15
  • Keyboard/Mouse: Rii i4
  • Controllers: 4X Xbox One & 2X N64 (with USB)
  • Sound: Denon AVR S760H with 5.1.2 Atmos setup.
  • OS: Windows 11 Pro

Harmonic (NAS/Game/Plex/Other Server):

  • CPU: Intel Core i7 6700
  • Motherboard: ASRock FATAL1TY H270M
  • RAM: 64GB DDR4-2133
  • GPU: Intel HD Graphics 530
  • Case: Fractal Design Define 7
  • HDD: 3X Seagate Exos X16 14TB in RAID 5
  • SSD: Inland Premium 512GB NVME, Sabrent 1TB NVME
  • Optical: BDXL WH14NS40 flashed to WH16NS60
  • PSU: Corsair CX450
  • Display: None
  • Cooling: Noctua NH-U14S
  • Keyboard/Mouse: None
  • 2.5Gb NIC
  • OS: Windows 10 Pro

NAS:

  • Synology DS216J
  • 2x8TB WD Red NAS HDDs in RAID 1. 8TB usable space
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9 hours ago, MrMongoose said:

So let me start by saying this. I've been building/repairing computers for over 20 years. I have never experienced an issue like this before. This computer belongs to my brother in law who purchased it through me in early 2018. Let's start with the specs:

 

Ryzen 3 2200G with Vega 8 Graphics

2x4 GB DDR4 G.Skill RipJaw 3200MHZ

Asus Tuf B450-PLUS GAMING

240 GB Kingston SSD.

EVGA 500BR PSU.

 

So as you can see, he's had this system for almost 2 years. Around xmas time (between xmas and newyears) he contacts me complaining that his computer turns off every 5 minutes, tops. I have him send me pictures of his CPU fan and, sure enough, the thing is cluttered with cat hair and dust. I have him clean his CPU fan and every other fans. Computer works flawlessly for a few days and then all hell broke loose. So here is the symptoms.

 

1. no post, no beeps, no flash, nadda. Fans will spin but nobody's home (this happens maybe 10% of the time.)

2. I get the Asus Tuff splash screen, the little windows circle will start spinning and will stop. Complete freeze, system must be rebooted.

3. I get into windows... complete freeze within 30 seconds. Nothing responds, has to be rebooted.

 

I tried changing to a different power supply.

Tried moving his ram around.

Tried a generic stick of Kingston 8 GIG DDR4@2666. (pulled from a working system)

Tried installing an RX580 4GB (pulled from a working system)

Tried reinstalling Windows on a different drive SSD.

 

Every single time the same behavior. Now again, his system worked FLAWLESSLY for over a year..

 

I eventually opened a case with ASUS as I believed the motherboard became defective. With an ASUS tech, we successfully upgraded the BIOS to the latest version, same behavior. They agreed the issue was motherboard related. I completed the RMA and received the board, replaced, today and to my surprise... exact same behavior. The board also had the latest official BIOS release V2409 release in December 2020 as the board I ended up sending.

 

So I went... screw it, even though I've NEVER experienced a dead CPU before... I tried my wife's CPU which is a Ryzen 7 2700,paired with the same RX580 as before and it just works..

 

Is there ANYTHING I might have missed?

 

My next step would be to open an RMA with AMD as I am flabbergasted by everything I've experienced thus far with this system.

 

Thanks everyone! 

i think the cpu is dead

 

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  • 3 weeks later...
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Well color me impressed! The whole process is done, received the brand new CPU yesterday and everything works. I managed to squeeze a teeny tiny overclock on the CPU to 3.85 and managed to move the ram from from 2133 to 2400.

 

This is the part that hurts the most because I remember having him pay more for faster ram (3200) VS more ram at a lower clock knowing that Ryzen, especially the ones with onboard Vega, get a pretty good boost in performance; however, the ram I got (Corsair Vengeance) were never optimized for Ryzen and anything above 2400 bluescreens before posting.

 

I was going to propose he gets a better, faster kit, optimized this time. Can anyone advise if this kit will actually clock to what it says: https://www.amazon.ca/Patriot-Viper-4000MHz-Performance-Memory/dp/B07KXNGWRF/ref=sr_1_25?dchild=1&keywords=ryzen+ram&qid=1612455459&sr=8-25

 

thanks everyone!

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